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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (427 reviews)

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4.58

Based on 427 reviews, last reviewed 26th Feb 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

The mortgage was set up through a mortgage advisor a... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and por... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (427)

bad customer experiance

was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this was what people did in 1980, but the world has moved on Reviewed on: 26th February 2026

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience relating to your mortgage application journey. Please contact us on [email protected] or 01623 676340 to discuss and we’ll gladly investigate this for you. Response date: 27th February 2026

The mortgage was set up through a mortgage advisor a...

The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and portal access helped us manage the account. Reviewed on: 24th February 2026

Excellent.

Excellent. Good service and lovely customer support. Reviewed on: 23rd February 2026

No problems with my experience at all.

No problems with my experience at all. I’ve always had a great service and experience with Mansfield.i redeemed as I sold the property. Reviewed on: 11th February 2026

If they need to be in touch they will try and contac...

If they need to be in touch they will try and contact you regular as you may miss the call as well as keeping you up to date with emails. Nice people to speak with and offer good advice. Reviewed on: 5th February 2026

Good communication and an easy experience to swap my...

Good communication and an easy experience to swap my products all questions answered in a timely manner. Thank you Reviewed on: 3rd February 2026

Self Build Mortgage

Helpful for my self build mortgage, easy stage releases and good communication throughout. Reviewed on: 29th January 2026

First Time buyer, 5% deposit, adverse credit, approved!

We had a FTB Resi Purchase with 5% deposit and some adverse credit. All of the highstreet said no and specialist rates were a lot higher, I brought it to yourselves and was very pleasantly surprised that you could consider the case, and in fact it actually went all the way through to completion. Reviewed on: 27th January 2026

more tailored options can look at cases that dont fi...

more tailored options can look at cases that dont fit 100% criteria and looked at case by case. Clients and brokers can then have a more adapted service Reviewed on: 27th January 2026

the alternative choice

not one of the big name high street lenders that usually consume the majority of application, mansfield stands waiting in the wings for the niche stuff that doesnt quite fit. Reviewed on: 27th January 2026

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