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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (470 reviews)

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4.53

Based on 470 reviews, last reviewed 14th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Quick and efficient service. Quick and efficient service. Clear and easy instructions Reviewed on: 8th September 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (470)

Unnecessary costs.

Our home was valued independently at £1.3 million and the mortgage we wished to arrange is just 13% of this. You insisted that we arranged legal advice, we were advised this was because we were at retirement age. We duly did so using our family solicitor, but you rejected this and we were forced to incur costs of £360 because you would only accept evidence of legal advice from the actual solicitors arranging the conveyance (Gorvins). It is unclear to us why this was necessary, we suspect it was a result of overly pedantic rules, and we incurred unnecessary costs for a simplistic question and answer question that we are fully able to understand. Our view is that the cost was unnecessary, incurred by overly pedantic rules that did nothing to enhance your level of assurance. We believe it would be appropriate for you to recognise this and refund the extra fees, and ask that you do so. Reviewed on: 14th September 2026

Quick and efficient service.

Quick and efficient service. Clear and easy instructions Reviewed on: 8th September 2026

Very friendly staff who pick up the phone quickly -...

Very friendly staff who pick up the phone quickly - no bots hurrah! Reviewed on: 6th September 2026

Customer service

People always happy and willing to discuss all related matters Reviewed on: 4th September 2026

Always been very happy - staff lovely

Always been very happy - staff lovely Reviewed on: 30th August 2026

I have had a mortgage now for 5 years and have been...

I have had a mortgage now for 5 years and have been happy with the product I am using Reviewed on: 25th August 2026

Always kind, helpful and understanding, they see me...

Always kind, helpful and understanding, they see me as a person not just a number. Reviewed on: 24th August 2026

All formalities completed in time

All formalities completed in time Reviewed on: 17th August 2026

Simplify process and overburden fees needed.

its good option to do extension hower many things are many thing was not fit for purpose. process shoudl be tweak tune for purpose. many level costing is actually going overboard for simple and stright scenario. security fee, then warrenty then on top lot of other over engineering over secured fees burden to customer. waste time and money. small extenstion project dont need so much. customer is leaving in this house so extension which may cost 150k is less than what the house he stays which is more than 500k. so need to improve calrity , process overburden and practicality also need to see. we dont need over educated structure engineer for such small work. Reviewed on: 5th August 2026

Excellent service and a great product, we just found...

Excellent service and a great product, we just found much better rates elsewhere. Reviewed on: 4th August 2026

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