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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.54 (476 reviews)

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4.54

Based on 476 reviews, last reviewed 14th Oct 2026

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

So helpful Very helpful. Understanding and always at the end of a phone Reviewed on: 14th October 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (476)

So helpful

Very helpful. Understanding and always at the end of a phone Reviewed on: 14th October 2026

Overall a very positive experience with Mansfield

Overall a very positive experience with Mansfield Building Society. We managed to secure a mortgage even though I was weeks into a new job, and our credit history was only about average. We really appreciated the human element to their decision making progress, even if it did delay the process by some time. But we understand the checks that needed to be made, and they understood our particular situation. I would highly recommend Mansfield to anyone looking to secure a mortgage and may be struggling with main high street lenders. Reviewed on: 7th October 2026

Great provider, easy to contact.

Great provider, easy to contact. No issues Reviewed on: 6th October 2026

They were always helpful, proactive and wanted to do...

They were always helpful, proactive and wanted to do the best for their customers. I would highly recommend Mansfield to friends and family Reviewed on: 6th October 2026

Product transfer letter

It was ok but we received a chase letter when we had already submitted the product transfer Reviewed on: 3rd October 2026

Mansfield mortgage customers for 5 years.

We were Mansfield mortgage customers for 5 years. Staff were always friendly and helpful. They responded to any queries in a timely manner. We would have liked to have stayed with them however, their products were not suitable to our current needs this time around. Reviewed on: 2nd October 2026

Unnecessary costs.

Our home was valued independently at £1.3 million and the mortgage we wished to arrange is just 13% of this. You insisted that we arranged legal advice, we were advised this was because we were at retirement age. We duly did so using our family solicitor, but you rejected this and we were forced to incur costs of £360 because you would only accept evidence of legal advice from the actual solicitors arranging the conveyance (Gorvins). It is unclear to us why this was necessary, we suspect it was a result of overly pedantic rules, and we incurred unnecessary costs for a simplistic question and answer question that we are fully able to understand. Our view is that the cost was unnecessary, incurred by overly pedantic rules that did nothing to enhance your level of assurance. We believe it would be appropriate for you to recognise this and refund the extra fees, and ask that you do so. Reviewed on: 14th September 2026

Quick and efficient service.

Quick and efficient service. Clear and easy instructions Reviewed on: 8th September 2026

Very friendly staff who pick up the phone quickly -...

Very friendly staff who pick up the phone quickly - no bots hurrah! Reviewed on: 6th September 2026

Customer service

People always happy and willing to discuss all related matters Reviewed on: 4th September 2026

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