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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.53 (455 reviews)

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4.53

Based on 455 reviews, last reviewed 1st Jul 2026

57% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

It's has been very easy to ask questions and get cle... It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (455)

It's has been very easy to ask questions and get cle...

It's has been very easy to ask questions and get clear answers, everyone is very polite Reviewed on: 1st July 2026

Easy to understand info & straight forward with sett...

Easy to understand info & straight forward with setting up of new mortgage Reviewed on: 1st July 2026

Couldn't help you anymore if they tried!

Couldn't help you anymore if they tried! Reviewed on: 29th June 2026

Complex situation managed with ease

From 1st contact we have been guided through a complex situation. The service we have received was exceptional. We like the online easy to access portal. It was so easy to choose a new product when our first product ended. A really efficient service. Reviewed on: 25th June 2026

ISA customer review

I have held an ISA for several years. I have always found the staff welcoming and helpful, even during the limited hours of the lockdown. The rates are reasonable and the terms mean that the account is likely to meet my needs. I gave a rating of less than 10 because the opening hours are short for people who prefer in-person banking, and because I was never offered a consultation to maximise the value of my money. Reviewed on: 15th June 2026

Self-build mortgage - excellent customer service

We took out a self-build mortgage with Mansfield Building Society. Their customer service prioritised our case as it had become urgent and everyone we spoke to was incredibly helpful and did everything they could to assist at every step. Reviewed on: 5th June 2026

Smooth sailing

My experience with a remortgage from the Mansfield went really smooth any questions I needed to be answered was really swift anything I wasn’t sure about was easily remedied with a phone call call couldn’t have gone any easier changing my mortgage from start to finish thank you very much Mansfield building society Reviewed on: 1st June 2026

Met our requirements 100%

The arranging of the mortgage was quick and straightforward with excellent communication from Mansfield. Reviewed on: 23rd May 2026

Excellent service and value

I have been with Mansfield Building Society since I purchased my house 16 years ago! They have always been very good value for money and provide excellent customer service. I would recommend. Reviewed on: 18th May 2026

You sent me details of the offer you were giving, th...

You sent me details of the offer you were giving, then a month later you phoned me up and said you've stopped those and offered me a more expensive deal, thank you. Reviewed on: 13th May 2026

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