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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (432 reviews)

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4.57

Based on 432 reviews, last reviewed 19th Mar 2026

61% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Online access to mortgage account Staff are very helpful, but it would be great if you would provide access to check balance on account online, to save having to phone. Reviewed on: 19th March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (432)

Online access to mortgage account

Staff are very helpful, but it would be great if you would provide access to check balance on account online, to save having to phone. Reviewed on: 19th March 2026

Absolutely spot on

Absolutely brilliant and very informative and responsive customer service. Reviewed on: 13th March 2026

We used Mansfield to get a specialist Mortgage.

We used Mansfield to get a specialist Mortgage. It is highly recommended that an app or at least an online portal is considered - not having this worsens customer service/accessibility. Reviewed on: 10th March 2026

Mansfields makes complex mortgage needs ...SIMPLE!

From the point of interactions with Mansfield with and through my broker, it has been very thorough and absolutely cooperative. The services team and underwriting team were understandingly reasonable and truly understood circumstances. Reviewed on: 10th March 2026

Very efficient in dealing with enquiries.

Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026

bad customer experiance

was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this was what people did in 1980, but the world has moved on Reviewed on: 26th February 2026

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience relating to your mortgage application journey. Please contact us on [email protected] or 01623 676340 to discuss and we’ll gladly investigate this for you. Response date: 27th February 2026

The mortgage was set up through a mortgage advisor a...

The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and portal access helped us manage the account. Reviewed on: 24th February 2026

Excellent.

Excellent. Good service and lovely customer support. Reviewed on: 23rd February 2026

No problems with my experience at all.

No problems with my experience at all. I’ve always had a great service and experience with Mansfield.i redeemed as I sold the property. Reviewed on: 11th February 2026

If they need to be in touch they will try and contac...

If they need to be in touch they will try and contact you regular as you may miss the call as well as keeping you up to date with emails. Nice people to speak with and offer good advice. Reviewed on: 5th February 2026

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