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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (428 reviews)

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4.58

Based on 428 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Very efficient in dealing with enquiries. Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (428)

Shockingly poor communication

Have you tried calling your office? We spent literally days calling to get updates. Phone would go unanswered or just cut off. Reviewed on: 21st June 2021

A company willing to look beyond the conventional

Mansfield had the foresight to recognise that being a first time buyer who is also retired, my income is guaranteed for life and will increase every year. This being the case, I’m a lesser risk than a young couple. Reviewed on: 17th June 2021

We cannot fault the Mansfield

Excellent experience. Particularly the helpful staff when talking on the telephone, so refreshing compared to 'online chat'! Reviewed on: 17th June 2021

Fine to deal with but very expensive to borrow from

My overall feelings from my interactions with Mansfield are positive, and I used them to finance a self build project. However I feel this is a rather uncompetitive market and did not feel I got good value from them. I hope that more lenders come into the market in the future as this is a real barrier to step-changing the self build market. Reviewed on: 15th June 2021

An absolute shambles

We've just completed on the purchase of a property with the Mansfield and it was the worst experience I've had with a lender by a long way. The the process was extremely difficult and you seemed to be putting up obstacles all the way through, with the chain almost breaking down a number of times due to the lack of urgency and inefficiencies at the Mansfield. There were many examples, but these included, losing our application form, asking for bank statements which you already had, not returning calls or being able to transfer calls to the relevant person who could deal with a query, asking for information which was not relevant to the application (such as EPC's on other buy to let properties), rejecting an employment reference because I was copied in on the email from the HR dept, increasing the deposit required, losing our direct debit form so the first payment wasn't taken and generally being pedantic and petty. If you want to lend, I think you need to step back, review your processes and improve the customer experience significantly. Otherwise, you should just say they don't want to lend at the start of the process and save your customers a great deal of stress. Reviewed on: 6th June 2021

Ok

Already rang them to discuss but took over 10 weeks to advise of decision. Building Societies have to reveiew their lending criteria...... Reviewed on: 20th May 2021

Reply from Mansfield Building Society Hi Martyn, Thank you for giving us the opportunity to talk to you directly about the experience that you have had with us. Whilst we appreciate that it is now too late to put this right, we believe it’s important to learn from this experience, particularly when dealing with third parties, and we will aim to ensure that we communicate directly with applicants should these circumstances ever happen again. Response date: 25th May 2021

Great products

Thanks to the Mansfield for giving us a mortgage later in life, great products and great staff, helpful and professional. Reviewed on: 18th May 2021

First Time Buyers

We were a slightly trickier case but Mansfield handled our case with a human approach and were able to offer us a mortgage. Thanks to Mansfield we have just exchanged contracts on our first home and we are beyond grateful and excited! I also follow Mansfield on Facebook and I love what they do for their community and customers. I just love everything that they stand for! Thank you Mansfield for making our dreams come true. Now the impatient part waiting for the house to be built! Reviewed on: 9th May 2021

Only reason to leave was I'm all paid up.

After being with Mansfield for a good number of years we've had the best service you can get. Even in covid 2020 Mansfield service was excellent, give them a try you won't be disappointed. Reviewed on: 30th April 2021

Trapped in a difficult deal

Initially the deal I had was good, but after a few years of faithful custom, I was cornered into a very unsuitable deal with huge early repayment charges. It had me completely trapped. It was part of my motivation to sell. Reviewed on: 28th April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been a wholly positive one and we take feedback like this very seriously. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 29th April 2021

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