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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (444 reviews)

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4.58

Based on 444 reviews, last reviewed 29th Apr 2026

43% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

4

Good company if you have poor credit history Good company if you have poor credit history, thy have always been supportive but can be unflexible. However never will fault the as I wouldn’t have ... Read more Reviewed on: 29th April 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (444)

The most helpful wonderful building society - Sophie was AMAZING

I've been with Mansfield for 3 years and throughout they've been so helpful and competent. Recently I've gone through a transfer of equity which is never an easy thing and everyone I've dealt with has been amazing, even when my solicitors have been a nightmare. I want to give a specific shout out to Sophie Cook who was so helpful. She was so kind and would talk me through the process, helped me with the application and wrote parts of it for me, escalating and communicating with the business when needed and also treating me with so much respect and compassion from end to end. I couldn't be more grateful and I now feel a sense of loyalty to Mansfield from this. I can't thank you all enough. Reviewed on: 21st September 2021

Simply Great

I had trouble getting a mortgage to previous bad choices financially which meant I struggled to get a mortgage anywhere else. And the Mansfield looked at me as an individual rather than just a credit score. Reviewed on: 16th September 2021

Mortgage process and costs

I have to say that everyone I have spoken to at the Mansfield, two separate ladies were both cheerful, friendly and competent. What more could you ask. The paperwork was manageable for a luddite like myself so was very happy. The only downside was the set up cost which seemed to me onerous. Reviewed on: 15th September 2021

Satisfied

The society was recommended by our Financial Advisor following an annual review of our finance needs and plans. I had never heard of The MBS prior to that but the mortgage offer was reasonable and rates have remained so over the years. Correspondence and statement have been clear and easy to understand and all telephone queries dealt with promptly and efficiently. Reviewed on: 11th September 2021

Brilliant

The Mansfield building society made it possible for us to get on the property ladder and we thank them for giving us that opportunity. We would have stayed with them but unfortunately due to our circumstances of Staircasing our house to 100% they couldn’t help. Customer service always excellent when ever I needed to call and if they needed to let us know anything we always had plenty of notice to action any requests. 10/10 Reviewed on: 31st August 2021

Great people

Both while setting up the mortgage and during the period of the mortgage everyone at the Mansfield was very helpful. My disappointment was leaving and that was because the Mansfield has no flexibility in its rules. We were happy and wanted to stay, but the Mansfield were unable to offer a product which is on offer with them, but not to us. Rules are there as a guidance and should be used as such, not in concrete. The product which was on offer at the Mansfield we have taken elsewhere. Reviewed on: 25th August 2021

Later in life mortgage

Mansfield were one of the early ones with retirement mortgages. I had great service from them, I only changed to get a rolling retirement mortgage. Reviewed on: 19th August 2021

Difficult Times

it has been a difficult period but the staff at the Mansfield Building Society have always come through with a smile. Reviewed on: 13th August 2021

Very helpful staff, with a personal approach to communication. I really value their expertise and support.

I've received help from several good people at Mansfield. Sophie Cook, in particular, has provided tremendous assistance through a fairly prolonged and complicated situation. It's great to be able to contact real humans with real knowledge. Thank you! Reviewed on: 12th August 2021

Very good company to deal with

Very good company to deal with, excellent customer service, only left as found a better interest rate, other than that I would recommend Reviewed on: 9th August 2021

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