Very helpful

After a meeting with someone in the bank we came away feeling reassured about our next moves. We didn't feel pressured to use the bank itself and was given useful information

Reviewed on 4th June 2019

Nicola_386

Horrific service.

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not... Read more

My partner has banked with Clydesdale for 10 years, and only for that reason he thought we should get our mortgage through the bank. After his first appointment with a women he was trying to contact her through emails and multiple phone calls and not one of them were returned for almost 2 weeks! Eventually we came to the point where we had to get things done so we visited the branch and we were told we wouldn't be able to get an appointment for more than 3 weeks. We had no time to wait around at this point after trying to contact her multiple times, we decided to go elsewhere and found better service! Very very disappointed.

Reviewed on 20th June 2017

Lauren Charleton

Almost perfect

When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my... Read more

When I first arranged my mortgage 3 years ago I had a fantastic experience. The advisor was knowledgeable, helpful and happy to work around my schedule.
Unfortunately at my renewal I had a slightly different experience, I went into the branch to book an appointment only to be told that this couldn’t be arranged in branch and they would call me, a week went by without a call and I popped in again, a week later still no call and I phone them.
To be fair to them the staff at the call centre were very helpful and everything progressed quickly from there, so I would definitely recommend calling before trying to arrange anything face to face.

Reviewed on 19th January 2016

Susan McCafferty