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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.11 (145 reviews)

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4.11

Based on 145 reviews, last reviewed 12th Sep 2026

40% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

80%

Latest highest rating:

5

Our mortgage application experience was positive. Our mortgage application experience was positive throughout. We were kept informed in a timely manner and also had a good outcome. Reviewed on: 6th August 2026

Latest lowest rating:

1

Friendly staff, but very disappointing mortgage prac... Friendly staff, but very disappointing mortgage practices. I want to make clear that the staff I have dealt with at Marsden Building Society have gene... Read more Reviewed on: 12th September 2026

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (145)

Friendly staff, but very disappointing mortgage prac...

Friendly staff, but very disappointing mortgage practices. I want to make clear that the staff I have dealt with at Marsden Building Society have generally been friendly, polite and willing to help. Some have been very knowledgeable, although my experience is that the level of knowledge can vary between members of staff. Unfortunately, my concerns are much more about the overall mortgage pricing and business practices. Marsden continues to offer relatively high mortgage rates, and from October it appears that a £998 arrangement fee will apply to mortgage renewals. A flat fee like this can have a very disproportionate impact on customers with smaller mortgage balances. For example, if someone only has £10,000 left on their mortgage, a £998 arrangement fee is effectively almost 10% of the outstanding balance. That is a huge additional cost simply for arranging a new mortgage product. What makes this particularly frustrating is the way these products are presented to existing customers as a benefit of being a “valued customer”. In reality, customers need to look very carefully at the numbers. A small reduction in the interest rate can easily be wiped out by a £998 arrangement fee. For example, if someone is renewing after previously taking a mortgage when rates were extremely high, seeing their rate fall by only a small amount may sound positive. But once a £998 fee is added, the actual saving can be minimal — or potentially disappear altogether depending on the mortgage balance. I would therefore strongly recommend that existing Marsden customers shop around before automatically accepting a renewal offer. Don't assume that staying with your existing building society is necessarily the cheapest option. I also question how a flat £998 fee can fairly reflect the actual administrative cost of an online mortgage product transfer, particularly when the process can be completed digitally. How much does it genuinely cost to process these renewals? And perhaps the bigger question for Marsden is: how much will it cost you in lost customers? Advertising customers as “valued customers” while introducing substantial fixed fees doesn't exactly make customers feel valued. My experience with the staff has been positive — but unfortunately, I cannot say the same about the mortgage pricing and fee structure. My advice: don't simply renew with Marsden because it's convenient. Do the maths and compare the total cost with other lenders. Marsden Building Society — if someone from the society is reading this, I would genuinely like to hear an explanation of how a £998 flat arrangement fee is justified for a straightforward mortgage renewal, particularly for customers with relatively small outstanding balances. At the moment, my personal view is that customers should shop around and think very carefully before renewing with Marsden. Reviewed on: 12th September 2026

6 months and I still haven't finalised the mortgage.

6 months and I still haven't finalised the mortgage. The biggest issue here is Marsden contract LMS, who in turn contract a Law firm. In this case Henna Haywood. The problem is they all have different requirements, and slope shoulders saying that it is the other firms requirement. No one is actually dealing with the issue and it is almost impossible to contact Hennah Haywood using the published telephone numbers. Marsden initially was great but the rest of the service from LMS and HH have been atrocious, but it all comes back to Marsden in the end, so its not good enought. Reviewed on: 7th August 2026

Our mortgage application experience was positive.

Our mortgage application experience was positive throughout. We were kept informed in a timely manner and also had a good outcome. Reviewed on: 6th August 2026

A very straightforward process

I applied for a mortgage, via my broker, with Marsden Building Society. The process has been quite straight forward and easy to navigate. Marsden has provided clear information about the mortgage product and my options and time lines. Reviewed on: 24th June 2026

Service is not good in the conveyancing

I am very disappointed with the service that Marsden has devolved to LMS, and subsequently to the Law firm Hennah Haywood in Newport. Different charges than notified at the beginning of the transaction. A dismissive stance from the law firm when questioning the difference in amounts, I suggest Marsden need to review specific terms and charges for expat mortgages and who they work with. Reviewed on: 18th June 2026

I did it myself.

With the help of experienced telephone Staff and straight forward descriptions of available products , I successfully completed my Mortgage switch myself. I was very nervous but it was very easy .Thank you Reviewed on: 15th June 2026

Diligent and great communication

Diligent and great communication Reviewed on: 6th June 2026

Excellent rate.

Excellent rate. Quick decisions. Good communication Reviewed on: 30th May 2026

Mortgage awarded. Thanks

Went through Laura Blackwell from True potential the communication between MBS ,TP and ourselves was good. Reviewed on: 25th May 2026

The Marsden - Caveat Emptor!

The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead, should you request it, they refer you to the Mortgage Advice Bureau. This organisation charges for its service. Thus, with the Marsden, it's Caveat Emptor, as they offer an execution-only service. In my opinion, this is both unprofessional and unacceptable. I have submitted a formal complaint to the Marsden. Reviewed on: 22nd May 2026

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