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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (121 reviews)

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4.68

Based on 121 reviews, last reviewed 11th Nov 2025

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Interest Only Mortgage for a Retired Couple We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached by my Financial... Read more Reviewed on: 11th November 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (121)

Interest Only Mortgage for a Retired Couple

We required a relatively small mortgage a) due to buying a new home - down sizing and b) we are both retired. Mansfield was approached by my Financial Adviser who obtained a mortgage offer in principle. once all the necessary documents requested were supplied Mansfield proceeded to evaluate our application further. Although this aspect did seem to take time to be verified we were eventually formally offered the mortgage we were seeking. As a retired couple we were able to secure an Interest Only Mortgage over 20 years. We are also able to make annual 5% over payments annually. We are now just waiting for our property to be completed by the builder before we activate our relatively small martgage, thanks to Marsden Building Society Reviewed on: 11th November 2025

Single point of contact and easy communication.

Single point of contact and easy communication. Reviewed on: 5th November 2025

Very approachable staff members.

Very approachable staff members. Reviewed on: 4th November 2025

Competitive but slow

The rates offered were very competitive but the process of applying was very slow. They constantly asked for more information and documentation rather than requesting everything upfront. Reviewed on: 2nd October 2025

Very supportive and efficient process

The adviser was excellent. Attentive and clear, patient and supportive. Totally reliable regarding call times. Although the process was quite exhaustive, it all went smoothly as she was so good. Reviewed on: 30th June 2025

Pressured into more disadvantageous deal

Up till now i have felt fairly treated but with this process i have felt pressurized into accepting an expensive deal because the alternative was to face a doubling of my monthly repayments .But my premier concern is that in a world of falling rates mine has gone up by a £100 plus a month. I am forced into a new fixed rate with penalties if i wish to repay early despite not having been given much time to look at alternatives this has forced me to abandon equity release because of the swingeing penalties involved with repayment for another 2 years. Reviewed on: 13th June 2025

Prompt and efficient service.

Prompt and efficient service. Competitive rates. Reviewed on: 3rd June 2025

Excellent customer service

Excellent customer service from all departments we dealt with. Very efficent and prompt in handling queries and responding clearly and effectively . We have no hesitation in recommending Marsden and its producs,but most of all its customer service. Reviewed on: 14th May 2025

Review of service re mortgage offer

I waited a long time to receive my mortgage offer and emails were not replied to. I feel that this part of customer service could be improved upon Reviewed on: 9th May 2025

We arranged a mortgage with the Marsden when we were...

We arranged a mortgage with the Marsden when we were based overseas and they were the only mortgage company we found that would lend to us. The mortgage setup and renewal was easy and stress free, and whenever we had to contact them we found their customer service to be excellent: they were invariably polite, informative and helpful. Reviewed on: 1st May 2025

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