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David D

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Review of the Marsden Building Society, Mortgages:

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Please simplify the document sharing process

For previous mortgages we used a financial adviser who sorted all our financial documents and ID checks within 3 hours for each mortgage. The process with Marsden has involved 4 different bodies (L&C, LMS, Gorvins and Marsden) who have asked us for almost the same information and ID checks. We would expect Marsden to simplify this process by sharing customer documents with all supporting organisations. We have spent at least 2-3 weeks in real time gathering and forwarding thie necessary details to each of these. Reviewed on: 21st March 2025

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