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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.15 (146 reviews)

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4.15

Based on 146 reviews, last reviewed 5th Oct 2026

67% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

80%

Latest highest rating:

5

Mortgage application Excellent communication & very helpful. Reviewed on: 5th October 2026

Latest lowest rating:

1

Friendly staff, but very disappointing mortgage prac... Friendly staff, but very disappointing mortgage practices. I want to make clear that the staff I have dealt with at Marsden Building Society have gene... Read more Reviewed on: 12th September 2026

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (146)

The Marsden - Caveat Emptor!

The Marsden no longer employ in-house mortgage advisors and provide no advice as to the suitability of any mortgage product offered to the customer. Instead, should you request it, they refer you to the Mortgage Advice Bureau. This organisation charges for its service. Thus, with the Marsden, it's Caveat Emptor, as they offer an execution-only service. In my opinion, this is both unprofessional and unacceptable. I have submitted a formal complaint to the Marsden. Reviewed on: 22nd May 2026

.I appreciated all the apparent cooperation.

I appreciated the apparent cooperation between my Connect Mortgage Broker and the Marden Society: also the Marden appointing a conveyancing solicitor . Assessing reliable firms can be difficult. I would have found the paperwork unfathomable without Paul Crow (broker). I was kept fully informed throughout the application,& appreciated being sent the details of the Marden Society's History & philosophy. Reviewed on: 1st May 2026

Excellent Service

Everyone has always been so helpful at the Marsden and communications with all the Advisers has been pleasant and efficient throughout . Highly recommended . Reviewed on: 3rd April 2026

I applied for a retirement interest only mortgage..

I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on board. The application required a lot of detail about the planned use of the loan and once I had provided that Marsden responded quickly and positively. Reviewed on: 16th February 2026

Everything about our experience has been excellent a...

Everything about our experience has been excellent and straightforward and cannot fault it in any way. Reviewed on: 3rd February 2026

Smooth personable and prompt service

The experience was smooth from beginning to end and helped us move to our final home and took account of our financial circumstances. Personal service excellent and we always got through to someone to help, and they promptly acted upon our requests. Would highly recommend. Reviewed on: 2nd February 2026

My mortgage was done through an advisor.

My mortgage was done through an advisor. It was all very straightforward and direct communications with MBS very good. I’m not sure how competitive they are but went with my advisors recommendation. When repaying, they were helpful and again the transaction was straightforward Reviewed on: 2nd February 2026

A good experience, but could have been better.

Somewhat long drawn out, but a simple enough process with everything explained clearly. Time scale went on too long and could have done with being as little shorter. Reviewed on: 29th January 2026

Prompt and efficient service.

Prompt and efficient service. Thank you Reviewed on: 16th January 2026

This was a terrible application process.

This was a terrible application process. So many inaccuracies (lies even), errors on info provided by The Marden, over 4.5 months process and abysmal communication. Reviewed on: 5th January 2026

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