Branches great, but online needs a lot of improvement!

It seems that each time I try to use the online/e-savings facility, there is a problem in accessing the website. Usually, it is not accepting passwords/usernames (and I am VERY good at online banking so I know these are correct!) but the last time it was Read more

It seems that each time I try to use the online/e-savings facility, there is a problem in accessing the website. Usually, it is not accepting passwords/usernames (and I am VERY good at online banking so I know these are correct!) but the last time it was a refusal to send an authentication code, even though my mobile details are up to date. And, of course, I cannot access the e-savings without this. I'm still waiting for the promised 'call back'. So I'll have to visit the branch in person which leaves me asking - what exactly is the purpose of having online facilities if they rarely work and the customer has to go to the branch anyway?

Reviewed on 1st August 2022

Penny Williams

Marsden Building Society Branch Review

Quite happy with the branch and staff.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Friendly staff, very helpful, local and convenient.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Good rates. Local branch on the high street where staff are always helpful and friendly.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Very good , friendly service. Local and convenient.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Very happy with the service; I like that the branch is local.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Very happy with the account opening process and service.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Brilliant service from the branch, nothing could be better. Thank you.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Would be more convenient if back open on Saturday mornings.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Lovely staff, face-to-face service. I do not do online.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Local branch, with helpful and friendly staff. Also good rates.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Local branch, good rates of interest and lovely staff.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Great service from Ashleigh - very professional, polite and knowledgable.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Do not usually recommend financial institutions to friends and family.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

No paperwork was involved in ISA transfers - no confirmation was received.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Personal, face-to-face contact in a local office.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Experience was friendly, and I like being face-to-face with a person.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Thank you for being so professional and informative. Really friendly when we came to enquire.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Staff are efficient, helpful and friendly.

Uploaded on 31st July 2022

Verified Member

Marsden Building Society Branch Review

Really helpful when I needed to re-arrange my appointment. Very satisfied.

Uploaded on 31st July 2022

Verified Member