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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (118 reviews)

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4.63

Based on 118 reviews, last reviewed 2nd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

10%

Latest highest rating:

5

Very supportive and efficient process The adviser was excellent. Attentive and clear, patient and supportive. Totally reliable regarding call times. Although the process was quite exhausti... Read more Reviewed on: 30th June 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (118)

Great customer support, easy to understand where we...

Great customer support, easy to understand where we are and plan for the future. The staff are always very friendly and welcoming in our lovely local branch (and nice to actually have a physical branch to attend!) Reviewed on: 14th March 2024

Brilliant customer service

Excellent customer service and it was refreshing being able to speak to knowledgeable, helpful staff promptly over the telephone. They were very courteous and put you at ease about queries and concerns. Reviewed on: 1st March 2024

I started my mortgage with Marsden back in 2017 and...

I started my mortgage with Marsden back in 2017 and have had good experience since then. Switching and correspondence were always very easy. Reviewed on: 29th February 2024

The existing Mortgage rate switch is fast & efficient.

The existing Mortgage rate switch is fast & efficient. Any calls to the Marsden are always answered quickly and with clear and friendly advice. Reviewed on: 21st February 2024

Great customer service

My aunt had a mortgage with Marsden and sadly following a diagnosis with early onset dementia she had to move into a care home. I was able to manage her account through a dedicated support person and registering the power of attorney and managing the redemption following the sale was made so simple. I am so grateful to Wendy for her support at a really difficult time and praise their customer service. Reviewed on: 13th February 2024

Marsden Building Society Branch Review

I have previously used the Marsden for a mortgage and always had good service then. I would definitely recommend to others. Reviewed on: 31st January 2024

Excellent service

Very quick and efficient and keep you informed every step of the way. Reviewed on: 5th December 2023

Mortgage application for over 65yrs old

Exceptional service, kind and very thorough. There is a life for people over 65. I can't thank Marsden Building Society and every one who was involved Reviewed on: 30th November 2023

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever!

Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borrowing £165k so not a particularly high-risk proposition. Honestly the number of questions and emails has taken literally days of my time to sort out. Just as you think it's over they start all over again with pointless questions that really do not affect their risk profile one bit. It's almost like they don't want to lend. If it wasn't for the fact that my current deal is almost up and I'd have to start the process again elsewhere, I would have have cancelled the application a few weeks ago. I just hope we can get it over the line in the next few days. But in all honesty - never again with Marsdens. I would recommend people seriously think twice before using Marsdens for a holiday let. Reviewed on: 21st November 2023

Review by mortgage customer

I recently remortgaged from another lender to Marsden. The process was straightforward and quick. I would like to particularly express my thanks to Sahdiya Ahmed and Kathy Tansey for their support and professionalism during the process. I would definitely recommend Marsden to friends and family. Thank you! Reviewed on: 7th October 2023

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