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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (110 reviews)

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4.71

Based on 110 reviews, last reviewed 21st Mar 2025

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

10%

Latest highest rating:

5

Ran smoothly from start to finish! Ran smoothly from start to finish! Reviewed on: 4th February 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Finding the right lender for your mortgage is a daunting process. At Smart Money People, we want to make this easier for you. We collect Marsden Building Society mortgage reviews to give you valuable insight into the lender.

Marsden Building Society is a mutual organisation that offers a range of mortgage products. If you’re unsure about any aspect of a mortgage product, always consult the lender or an independent advisor. It’s important to be confident with the terms, conditions and interest rates of the product before taking it out.

If you’re considering Marsden Building Society as your mortgage lender, learn more by reading our reviews. Find out what product borrowers have taken out and how satisfied they have been throughout the term. Learn about any pros and cons that existing customers have experienced with the Society. Read all of this and more in our Marsden Building Society mortgage reviews.

Do you have any experience with Marsden Building Society mortgages? Write a review on Smart Money People to help others just like you. Tell us which mortgage product you have and if you’re satisfied with your choice. Tell us about the application process: did the Society support you throughout it and make it easy to understand? Would you recommend the lender to family and friends? Write an honest Marsden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Marsden Building Society Mortgages reviews (110)

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever!

Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borrowing £165k so not a particularly high-risk proposition. Honestly the number of questions and emails has taken literally days of my time to sort out. Just as you think it's over they start all over again with pointless questions that really do not affect their risk profile one bit. It's almost like they don't want to lend. If it wasn't for the fact that my current deal is almost up and I'd have to start the process again elsewhere, I would have have cancelled the application a few weeks ago. I just hope we can get it over the line in the next few days. But in all honesty - never again with Marsdens. I would recommend people seriously think twice before using Marsdens for a holiday let. Reviewed on: 21st November 2023

Review by mortgage customer

I recently remortgaged from another lender to Marsden. The process was straightforward and quick. I would like to particularly express my thanks to Sahdiya Ahmed and Kathy Tansey for their support and professionalism during the process. I would definitely recommend Marsden to friends and family. Thank you! Reviewed on: 7th October 2023

Honestly not a good experience at all

If not for the lack of options, I most probably wouldn't have put up with this. I can only assume that this is your selling tactic? To take so long to give a mortgage offer to the point where sale is about to fall through so that we have no choice but to accept the offer if we want to proceed with the sale? Also, you're so uncontactable, you say feel free to contact us, but there's never any number you can call to get someone on the phone to really answer my questions - instead be stuck in queue on a general hotline to then be told "we'll have someone get back to you" or "call you back" with no avail (the least they could do while we've been waiting monthS for the offer). Then now that I HAVE the offer, you would have thought it would be a simple sign, scan and email process? NO, please use adobe sign... sure, lets see the instructions... is signing by mouse on computer sufficient? or do I also need the digital signature? doesn't say. I've just submitted it, lets hope it doesn't take another month for them to tell me apologies but you should only use one method, please sign again and then for me to submit another signed copy and wait for another month for it to process. As if life wasn't hard enough as it is, this whole process was an additional needless anxiety that could potentially lose me additional thousands if my property offer falls through. thanks. Reviewed on: 28th September 2023

Profession Fast Service Despite the Distance and Being Out of Country

This is a very professional company who were able to help me navigate a mortgage application despite working abroad. They were very very quick at replying to all emails and very helpful at every step and thoroughly deserve the 10 of 10. Kirsty who dealt with my application is an asset to the company, she responded within hours to my emails and requests for advice on the process and what documents to send. Very happy with the service and company i would highly recommend. Reviewed on: 23rd August 2023

It took a long time with repeated questioning

Although everything has turned out OK it has been a rather frustrating process to date Reviewed on: 8th August 2023

Very professional

I am very happy with the way handled my application and I am very pleased Reviewed on: 2nd August 2023

People and service

Over the whole process of gaining a mortgage I was supported by people who listened to what I needed to do. They kept me informed and aware of the next steps. Emily showed a lot of understanding of what I and they had to do in order to secure an offer........working with the Head of Lending they clearly had the experience, understanding and empathy to deal with our mortgage. Thanks Reviewed on: 27th July 2023

Just great service

Not rocket science-just great service-usable systems-friendly staff-5* Reviewed on: 24th July 2023

Professional and straightforward

Everything was clear and I'm happy with the product and services. Recommendations would depend on what my friends/family are looking for. Reviewed on: 9th June 2023

Slow response and harsh and unclear requirements to borrower.

I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023

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