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Marsden Building Society: Mortgages reviews

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4.68
Based on 117 reviews, last reviewed 30th Jun 2025
80% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Very supportive and efficient process The adviser was excellent. Attentive and clear, patient and supportive. Totally reliable regarding call times. Although the process was quite exhausti... Read more Reviewed on: 30th June 2025
Peter G's avatar
Peter G

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023
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Emma
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About this product

Finding the right lender for your mortgage is a daunting process. At Smart Money People, we want to make this easier for you. We collect Marsden Building Society mortgage reviews to give you valuable insight into the lender.

Marsden Building Society is a mutual organisation that offers a range of mortgage products. If you’re unsure about any aspect of a mortgage product, always consult the lender or an independent advisor. It’s important to be confident with the terms, conditions and interest rates of the product before taking it out.

If you’re considering Marsden Building Society as your mortgage lender, learn more by reading our reviews. Find out what product borrowers have taken out and how satisfied they have been throughout the term. Learn about any pros and cons that existing customers have experienced with the Society. Read all of this and more in our Marsden Building Society mortgage reviews.

Do you have any experience with Marsden Building Society mortgages? Write a review on Smart Money People to help others just like you. Tell us which mortgage product you have and if you’re satisfied with your choice. Tell us about the application process: did the Society support you throughout it and make it easy to understand? Would you recommend the lender to family and friends? Write an honest Marsden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Marsden Building Society Mortgages reviews (117)

Profession Fast Service Despite the Distance and Being Out of Country

5
This is a very professional company who were able to help me navigate a mortgage application despite working abroad. They were very very quick at replying to all emails and very helpful at every step and thoroughly deserve the 10 of 10. Kirsty who dealt with my application is an asset to the company, she responded within hours to my emails and requests for advice on the process and what documents to send. Very happy with the service and company i would highly recommend. Reviewed on: 23rd August 2023
MBS Member Feedback's avatar
MBS Member Feedback

It took a long time with repeated questioning

4
Although everything has turned out OK it has been a rather frustrating process to date Reviewed on: 8th August 2023
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MBS Member Feedback

Very professional

5
I am very happy with the way handled my application and I am very pleased Reviewed on: 2nd August 2023
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MBS Member Feedback

People and service

5
Over the whole process of gaining a mortgage I was supported by people who listened to what I needed to do. They kept me informed and aware of the next steps. Emily showed a lot of understanding of what I and they had to do in order to secure an offer........working with the Head of Lending they clearly had the experience, understanding and empathy to deal with our mortgage. Thanks Reviewed on: 27th July 2023
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Philip Naylor

Just great service

5
Not rocket science-just great service-usable systems-friendly staff-5* Reviewed on: 24th July 2023
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MBS Member Feedback

Professional and straightforward

5
Everything was clear and I'm happy with the product and services. Recommendations would depend on what my friends/family are looking for. Reviewed on: 9th June 2023
MBS Member Feedback's avatar
MBS Member Feedback

Slow response and harsh and unclear requirements to borrower.

3
I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023
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MBS Member Feedback

Retirement mortgage

5
Marsden building society have been very helpful and patient with us. They talked us through every step. Made the process easy, we are not good with computers but we did this, with their help. Very friendly and helpful staff ,I would recommend them. Reviewed on: 19th May 2023
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MBS Member Feedback

Marsden Building Society Branch Review

5
Could not do better by any words. Staff are articulate and superb at their job. Professional and dedicated to the customer and the Marsden alike. Reviewed on: 30th April 2023
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Verified Member

Marsden Building Society Branch Review

5
Personal touch and always willing to go the extra mile for a customer. Reviewed on: 30th April 2023
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Verified Member

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