Smart Money People Logo
Go to business site
Share this page
Link copied

Marsden Building Society: Mortgages reviews

View other Marsden Building Society products
4.63
Based on 118 reviews, last reviewed 2nd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
80%
See only 4 star reviews
10%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very supportive and efficient process The adviser was excellent. Attentive and clear, patient and supportive. Totally reliable regarding call times. Although the process was quite exhausti... Read more Reviewed on: 30th June 2025
Peter G's avatar
Peter G

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023
Emma's avatar
Emma
Visit provider site Read all reviews Write a review

About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

Review Marsden Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Marsden Building Society Mortgages reviews (118)

Honestly not a good experience at all

1
If not for the lack of options, I most probably wouldn't have put up with this. I can only assume that this is your selling tactic? To take so long to give a mortgage offer to the point where sale is about to fall through so that we have no choice but to accept the offer if we want to proceed with the sale? Also, you're so uncontactable, you say feel free to contact us, but there's never any number you can call to get someone on the phone to really answer my questions - instead be stuck in queue on a general hotline to then be told "we'll have someone get back to you" or "call you back" with no avail (the least they could do while we've been waiting monthS for the offer). Then now that I HAVE the offer, you would have thought it would be a simple sign, scan and email process? NO, please use adobe sign... sure, lets see the instructions... is signing by mouse on computer sufficient? or do I also need the digital signature? doesn't say. I've just submitted it, lets hope it doesn't take another month for them to tell me apologies but you should only use one method, please sign again and then for me to submit another signed copy and wait for another month for it to process. As if life wasn't hard enough as it is, this whole process was an additional needless anxiety that could potentially lose me additional thousands if my property offer falls through. thanks. Reviewed on: 28th September 2023
MBS Member Feedback's avatar
MBS Member Feedback

Profession Fast Service Despite the Distance and Being Out of Country

5
This is a very professional company who were able to help me navigate a mortgage application despite working abroad. They were very very quick at replying to all emails and very helpful at every step and thoroughly deserve the 10 of 10. Kirsty who dealt with my application is an asset to the company, she responded within hours to my emails and requests for advice on the process and what documents to send. Very happy with the service and company i would highly recommend. Reviewed on: 23rd August 2023
MBS Member Feedback's avatar
MBS Member Feedback

It took a long time with repeated questioning

4
Although everything has turned out OK it has been a rather frustrating process to date Reviewed on: 8th August 2023
MBS Member Feedback's avatar
MBS Member Feedback

Very professional

5
I am very happy with the way handled my application and I am very pleased Reviewed on: 2nd August 2023
MBS Member Feedback's avatar
MBS Member Feedback

People and service

5
Over the whole process of gaining a mortgage I was supported by people who listened to what I needed to do. They kept me informed and aware of the next steps. Emily showed a lot of understanding of what I and they had to do in order to secure an offer........working with the Head of Lending they clearly had the experience, understanding and empathy to deal with our mortgage. Thanks Reviewed on: 27th July 2023
Philip Naylor's avatar
Philip Naylor

Just great service

5
Not rocket science-just great service-usable systems-friendly staff-5* Reviewed on: 24th July 2023
MBS Member Feedback's avatar
MBS Member Feedback

Professional and straightforward

5
Everything was clear and I'm happy with the product and services. Recommendations would depend on what my friends/family are looking for. Reviewed on: 9th June 2023
MBS Member Feedback's avatar
MBS Member Feedback

Slow response and harsh and unclear requirements to borrower.

3
I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023
MBS Member Feedback's avatar
MBS Member Feedback

Retirement mortgage

5
Marsden building society have been very helpful and patient with us. They talked us through every step. Made the process easy, we are not good with computers but we did this, with their help. Very friendly and helpful staff ,I would recommend them. Reviewed on: 19th May 2023
MBS Member Feedback's avatar
MBS Member Feedback

Marsden Building Society Branch Review

5
Could not do better by any words. Staff are articulate and superb at their job. Professional and dedicated to the customer and the Marsden alike. Reviewed on: 30th April 2023
Verified Member's avatar
Verified Member

Review Marsden Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill