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Marsden Building Society: Mortgages reviews

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4.70
Based on 114 reviews, last reviewed 14th May 2025
90% decrease in 5 star reviews
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Latest highest rating:

5

Excellent customer service Excellent customer service from all departments we dealt with. Very efficent and prompt in handling queries and responding clearly and effectively . W... Read more Reviewed on: 14th May 2025
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Deniadave

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023
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Emma
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About this product

Finding the right lender for your mortgage is a daunting process. At Smart Money People, we want to make this easier for you. We collect Marsden Building Society mortgage reviews to give you valuable insight into the lender.

Marsden Building Society is a mutual organisation that offers a range of mortgage products. If you’re unsure about any aspect of a mortgage product, always consult the lender or an independent advisor. It’s important to be confident with the terms, conditions and interest rates of the product before taking it out.

If you’re considering Marsden Building Society as your mortgage lender, learn more by reading our reviews. Find out what product borrowers have taken out and how satisfied they have been throughout the term. Learn about any pros and cons that existing customers have experienced with the Society. Read all of this and more in our Marsden Building Society mortgage reviews.

Do you have any experience with Marsden Building Society mortgages? Write a review on Smart Money People to help others just like you. Tell us which mortgage product you have and if you’re satisfied with your choice. Tell us about the application process: did the Society support you throughout it and make it easy to understand? Would you recommend the lender to family and friends? Write an honest Marsden Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Marsden Building Society Mortgages reviews (114)

People and service

5
Over the whole process of gaining a mortgage I was supported by people who listened to what I needed to do. They kept me informed and aware of the next steps. Emily showed a lot of understanding of what I and they had to do in order to secure an offer........working with the Head of Lending they clearly had the experience, understanding and empathy to deal with our mortgage. Thanks Reviewed on: 27th July 2023
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Philip Naylor

Just great service

5
Not rocket science-just great service-usable systems-friendly staff-5* Reviewed on: 24th July 2023
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MBS Member Feedback

Professional and straightforward

5
Everything was clear and I'm happy with the product and services. Recommendations would depend on what my friends/family are looking for. Reviewed on: 9th June 2023
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MBS Member Feedback

Slow response and harsh and unclear requirements to borrower.

3
I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023
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MBS Member Feedback

Retirement mortgage

5
Marsden building society have been very helpful and patient with us. They talked us through every step. Made the process easy, we are not good with computers but we did this, with their help. Very friendly and helpful staff ,I would recommend them. Reviewed on: 19th May 2023
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MBS Member Feedback

Marsden Building Society Branch Review

5
Could not do better by any words. Staff are articulate and superb at their job. Professional and dedicated to the customer and the Marsden alike. Reviewed on: 30th April 2023
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Verified Member

Marsden Building Society Branch Review

5
Personal touch and always willing to go the extra mile for a customer. Reviewed on: 30th April 2023
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Verified Member

Mortgage application

5
To date our mortgage application has approved promptly with all associated documentation and legal work being explained and undertaken accurately clearly and concisely. What is there not to like! Reviewed on: 11th April 2023
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MBS Member Feedback

To date everything has been done efficiently and with little fuss. Great customer service.

5
Although we used a mortgage broker in this instance we found the process to be pretty straightforward and any paperwork / documentation requested by Marsden was acted upon promptly and efficiently. Everything seems to be well organised and and efficient. Reviewed on: 3rd April 2023
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MBS Member Feedback

Our Re-Mortgage

5
From the time we spoke to our excellent Mortgage Adviser to the new mortgage being offered, the experience has been very satisfactory in all respects. The Marsden offer meets our needs and gives us peace of mind for the future. The transaction was handled very professionally, and we felt that there was personal care and attention given at each stage. Reviewed on: 27th March 2023
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MBS Member Feedback

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