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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (972 reviews)

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4.76

Based on 972 reviews, last reviewed 2nd Nov 2026

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Mortgage term renewal Had our mortgage with Darlington for the last 4 yrs, renewal is due so we spoke to an amazing lady called Ann Walpole who couldn’t have been more help... Read more Reviewed on: 2nd November 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (972)

Mortgage term renewal

Had our mortgage with Darlington for the last 4 yrs, renewal is due so we spoke to an amazing lady called Ann Walpole who couldn’t have been more helpful and understanding. Very knowledgeable and gave us all the options and explained what was involved. Would highly recommend speaking with her. Reviewed on: 2nd November 2026

We needed extra funds to do some works to the house.

We needed extra funds to do some works the house. Ann Walpole was incredibly patient and efficient, taking her time to explain the products to both myself and my daughter. There was nothing too much for Ann as she went over and beyond with her time and with her skill and great product knowledge but also taking her time to explain every little detail. Ann was an absolute pleasure to communicate with and breath of fresh air in a time when everything seems electronic and non-personal she brought back that human touch. Well done Ann and thank you again. Reviewed on: 27th October 2026

First Time Buyer - Ann

I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convinced that I wasn’t going to be able to secure the mortgage I needed. From the moment I was put in touch with Ann, everything changed. She reassured me every step of the way and made what could have been an incredibly stressful process feel manageable. The whole experience felt so personal, and nothing was ever too much trouble for her. As a solo first-time buyer, navigating the mortgage process on my own felt quite daunting, but Ann made the entire experience as smooth and straightforward as possible. I’m extremely grateful for all of her support and reassurance in helping me get to this point. I genuinely couldn’t have asked for a better advisor and would recommend her to anyone looking for someone who truly goes above and beyond for their clients. Reviewed on: 3rd September 2026

Overall it was a great Customer service experience

Mortgage adviser Cheryl Allen handled my re-mortgage application with extra borrowing and it was a smooth process. And Cheryl asked for the relevant documentation without wasting time. Clear time lines and explained all aspects of the mortgage and discussed different mortgage options and overall it was a great experience. Reviewed on: 5th August 2026

Cheryl, has been dealing with our mortgage enquiries...

Cheryl, has been dealing with our mortgage enquiries over the last 12 months and I have to say she has been the most patient and willing to help person we have dealt with. Just wanted to say thank you for all your help and advice during this process. Reviewed on: 24th July 2026

Support when I needed it

I have my mortgage with Darlington and contacted them after having an operation. I work through an agency and thd statutory sick pay was half my pay and reducing weekly. I can't thank them enough for providing me with alternative options to manage my mortgage payments. It was extremely helpful especially at a time when I was feeling very stressed. Thank you Darlington Reviewed on: 15th July 2026

New 2 year deal.....

Mandy was superb with her help and guidance regarding the renewal of New our mortgage. Every option was carefully explained to me by Mandy which gave me full confidence in my final decision for my renewal. Without the help of Darlington and their superb team, we would not have the property that we now have so we are more than happy to have another 2 year deal. Reviewed on: 13th July 2026

10/10 service

Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026

Telephone appointment to discuss mortgage options.

Paula very good and informative, explained everything clearly and answered any questions positively. Friendly and very professional. Reviewed on: 29th June 2026

High standards of genuine customer service.

Rarely do you experience such high standards of genuine customer service these days. The whole process of our mortgage application from the start has been great. Our mortgage adviser Ann W. was fantastic, going above and beyond to help meet our preferred completion date, Thank you very much. Reviewed on: 15th June 2026

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