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30th June 2019
Mortgage review
Well written and clear, easily understood letters. Faster service would always be better
Your Mortgages Reviews (194)
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29th June 2019
Mortgage review
Liked that we were notified every step of the way, but initial process was quite long (this may be due to the face we went through a broker)
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28th June 2019
Mortgage review
Obtained mortgage via a broker - little direct contact between Darlington and ourselves. Very high S.U.R
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26th June 2019
Mortgage review
The whole process went very smoothly. I was kepy informed all the way through
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25th June 2019
Mortgage review
Excellent customer service, quick response and decision making
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24th June 2019
Mortgage review
Everything was outstanding, truly professional and incredible customer service
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15th June 2019
Mortgage review
That each case is taken on a personal level and assessed on an individual basis - not 1 cap fits all. Really well done. It has helped us to help ours!
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10th June 2019
Mortgage review
My criteria was very particular and Darlington catered to my every need. Only criticism is that it took them so long to review my application
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8th June 2019
Mortgage review
Slight delay (21 days) on the underwriting. Other than this everything else is fine. This was explained
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6th June 2019
Mortgage review
Brilliant personal customer service on completion day rang Darlington and received a response within 10 minutes
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4th June 2019
Tubwell branch review
Felt a warm, professional and personal service. Each department delivered efficient and prompt service. We have been delighted with the relationship both now and over a period of 25 years plus.
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2nd June 2019
Mortgage review
Like age limit and no minimum income. Could be better: Decision making time. Mine took too long even though I provided all requested documentation promptly. Money transfer charge should be included in product fee!
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1st June 2019
Mortgage review
I like your more flexible approach to multi-generational families living together and taking out a mortgage together. Thank you
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23rd April 2019
Mortgage review
Sensible manual underwriting approach when assessing applications. But processing times slow.
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21st April 2019
Mortgage review
I loved the whole process. It was very easy and I am glad to be a customer
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19th April 2019
Mortgage review
The staff are extremely helpful and friendly and reply/call when they say they will. Everything is explained clearly and patiently.
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18th April 2019
Mortgage review
I wish to know the interest rate for opening a savings account
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