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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.76 (961 reviews)

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4.76

Based on 961 reviews, last reviewed 5th Jun 2026

56% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Very kind, supportive customer service! Very kind, supportive customer service! Kept in touch with relevant information. Reviewed on: 5th June 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (961)

Very kind, supportive customer service!

Very kind, supportive customer service! Kept in touch with relevant information. Reviewed on: 5th June 2026

Mortgages department review

I have spoken with Paula and Cheryl in the mortgages team and could not have been treated any better. Their professionalism, friendliness and knowledge is superb and I couldn't be happier with the service I've received. Thank You!!!! Reviewed on: 5th June 2026

It has been awesome and amazing.

It has been awesome and amazing. They have been prompt and supportive..So happy to have them has my solution bearer. Reviewed on: 16th May 2026

Great service

Great service, very supportive and helpful Reviewed on: 13th May 2026

From the initial application to completion was just...

From the initial application to completion was just about 6 weeks Reviewed on: 26th April 2026

The whole process was incredibly straightforward

The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these days. Ann’s advice was excellent, and she made sure we had all the information we needed to make a confident, informed decision. I highly recommend. Reviewed on: 23rd April 2026

Great Experience with My Mortgage Advisor, Cheryl

I’ve recently been working through a new mortgage application with my advisor, Cheryl, and she has been fantastic. She’s taken the time to make sure I fully understand every step and has guided me through the process with real care. I’ve genuinely valued her friendly, professional support throughout. Reviewed on: 22nd April 2026

Paula has been super helpful.

Paula has been super helpful. Never have a problem getting through to a person at darlington. Like you do other banks Reviewed on: 21st April 2026

Great and Quick Service

Ann Walpole was the best, she kept me informed throughout the whole process and she was extremely responsive both by phone and email. Reviewed on: 9th April 2026

A great lender with flexible and supportive criteria.

A great lender with flexible and supportive criteria. Often able to support where other lenders can’t or won’t. Reviewed on: 4th April 2026

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