Darlington Building Society Mortgages Reviews

Mortgage review

Everything was explained to us and everyone has been very helpful.

Mortgage customerLevel 1

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Mortgage review

Very clear and simple communication

Mortgage customerLevel 1

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Mortgage review

Good interest rate - accept older people

Mortgage customerLevel 1

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Mortgage review

I thought you were very clear and succinct in your communications and responded quickly and effectively. Thoroughly pleased with the service.

Mortgage customerLevel 1

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Mortgage review

Very easy to get in contact with your staff

Mortgage customerLevel 1

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Mortgage review

I feel after my experience with yourself and my solicitor the offer which I had in different parts was not very specific and my solicitor took different things

Mortgage customerLevel 1

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Loyal customers are not supported

We have had our mortgage and savings accounts with the Darlington for over five...

We have had our mortgage and savings accounts with the Darlington for over five years.
During a routine renewal they have changed criteria making meaning we did not tick every box. Despite the fact that our previous history was excellent they still made a huge song and dance.
Terrible customer service - excellent products just zero person centered service.

Kerry Level 1

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Mortgage review

When calling the office all staff are pleasant, efficient and happy to help. They will give their names clearly and deal with matters promptly

Mortgage customerLevel 1

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Mortgage review

Quite happy with the quick efficient service that we received.

Mortgage customerLevel 1

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Mortgage review

My experience has been outstanding. Thank you for enabling us to get a home.

Mortgage customerLevel 1

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Cockerton Branch review

Really helpful on the accounts. Great advice.

Cockerton Branch customerLevel 1

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Mortgage review

The only slight negative we would make would be to say we would have found it a lot easier and quicker if all documentation required was asked in one go.

Mortgage customerLevel 1

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Mortgage review

Like the fact that mortgage applications are assessed by people, not just computer software

Ms SnowballLevel 1

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Mortgage review

Easy communications with the society; and best offer of loan.

B OograhLevel 1

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Mortgage review

We were more than satisfied with the process.

Mr & Mrs NewcombeLevel 1

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Mortgage review

Joanne Craggs was amazing throughout our mortgage journey. So helpful and professional, thank you so much for everything. Highly recommended.

WaudLevel 1

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Mortgage review

Liam Tweddle has been a lifeline throughout my application and granting of my mortgage. Always on time with calls and always returned calls when requested.

ThomasLevel 1

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Mortgage review

Everything was very good. Couldn't ask for more helpful staff.

Mrs RileyLevel 1

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Mortgage review

Excellent throughout. I have no complaints, only praise. Thank you

Mrs MLevel 1

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Mortgage review

Everything ok, but quicker responses would have been better

Mr & Mrs DixonLevel 1

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