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Darlington Building Society: Mortgages reviews

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4.84
Based on 898 reviews, last reviewed 20th Aug 2025
92% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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1%
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Latest highest rating:

5

All of your staff are very professional and polite why All of your staff are very professional and polite why Reviewed on: 20th August 2025
Graham rutter's avatar
Graham rutter

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
Ricardo 's avatar
Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (898)

All of your staff are very professional and polite why

5
All of your staff are very professional and polite why Reviewed on: 20th August 2025
Graham rutter's avatar
Graham rutter

Cannot thank the team enough!

5
Spoke with Paula who has helped me step by step through my transfer of equity and she was patient and understanding along with the rest of the team who did everything they could to assist me, I am over the moon with my outcome and cannot thank the team enough! Reviewed on: 6th August 2025
Kyra B's avatar
Kyra B

Paula was really helpful, polite and supportive

5
Paula was really polite, very helpful and supported me through the whole process. She helped me every step of the way going above and beyond to get my mortgage approved. Reviewed on: 5th August 2025
Kelly m's avatar
Kelly m

Mortgage Advice & Application

5
We applied for a single owner joint borrower mortgage to support our son buying his home . The Mortgage Adviser Ann Walpole was excellent throughout the process. It was not just the quality of advice provided and the service , it was the fact that Ann demonstrated real empathy & went the extra mile to ensure that the mortgage was in place to allow our son to purchase his home. Reviewed on: 29th July 2025
Charles C's avatar
Charles C

In branch service review

5
Your mortgage staff are very helpful and went the extra mile to reassure us that changes would be made in a timely manner. Reviewed on: 29th July 2025

In branch service review

5
Helpful staff, good level of communication, fully explained every option. Reviewed on: 29th July 2025

In branch service review

5
The whole process went well and the advisor was brilliant. Reviewed on: 29th July 2025

In branch service review

5
All the staff are extremely helpful, know their products and very pleasant too. Couldn't ask for me. Reviewed on: 29th July 2025

In branch service review

5
As older people it was not easy for us to find a lender for us to purchase our property despite a 50% deposit from us. A broker recommended Darlington as it has a reputation for looking at individual needs and attributes. We have had excellent assistance and service throughout - wonderful, helpful staff!. Reviewed on: 29th July 2025

In branch service review

5
I was given all the information I needed to make an informed decision in a clear way. Reviewed on: 29th July 2025

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