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Darlington Building Society: Mortgages reviews

4.82
Based on 953 reviews, last reviewed 9th Apr 2026
950% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
See only 3 star reviews
2%
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1%
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2%

Latest highest rating:

5

Great and Quick Service Ann Walpole was the best, she kept me informed throughout the whole process and she was extremely responsive both by phone and email. Reviewed on: 9th April 2026
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Martin B

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (953)

Great and Quick Service

5
Ann Walpole was the best, she kept me informed throughout the whole process and she was extremely responsive both by phone and email. Reviewed on: 9th April 2026

A great lender with flexible and supportive criteria.

5
A great lender with flexible and supportive criteria. Often able to support where other lenders can’t or won’t. Reviewed on: 4th April 2026

Darlington - part of the family and great products too.

5
Darlington not only really competitive products, they regularly keep in touch with communication that is clear and relevant to me. They also make you feel part of the Darlington family. I have only been with them for 2 years, but I am actually proud to be one of their customers. Reviewed on: 28th March 2026

i didn't need mortgage so have no experience to give

3
i didn't need mortgage so have no experience to give Reviewed on: 28th March 2026

Excellent service.

5
The communication between us as a first time buyer who are over 60 years old was excellent. The process was not too difficult as we previously thought. We are delighted Darlington are our provider. Reviewed on: 28th March 2026

Darlington care about you and are a wonderful company

5
Darlington have been amazing, great service, great to speak to. We wouldn't move our mortgage to any other lender. Anyone looking for a mortgage should give the Darlington a call, you wouldn't regret it. Reviewed on: 28th March 2026

Good advicer a year ago, the lady we dea...

5
Arranged a mortgage over a year ago, the lady we dealt with was brilliant, kept informed and explained everything in an easier to understand way, she became more of a sort of friend in the end and hope she is still there Reviewed on: 27th March 2026

All good, happy to help, good customer service

5
All good, happy to help, good customer service Reviewed on: 18th March 2026

Excellent service by the team Darlington building so...

5
Excellent service by the team Darlington building society Reviewed on: 18th March 2026

Excellent

5
Lady was very helpful on the phone Reviewed on: 12th March 2026

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