Mortgage customer

Friendly staff mortgage deal and options explained in correspondence

Reviewed on 4th November 2021

Mortgage customer

Good experience

The process was made very easy on the phone.

Reviewed on 12th October 2021

DBS Verified Member

Outstanding

Ann has been an amazing help, always gets back to emails, nothing was to much of an ask, thank you

Reviewed on 16th September 2021

DBS Verified Member

Mortgage review

We cant thank Rebecca Russell enough our whole mortgage process took 9 1/2 weeks, excellent service

Reviewed on 6th August 2021

Mortgage customer

Mortgage review

Everyone I spoke to during my mortgage application was very helpful and friendly

Reviewed on 5th August 2021

Mortgage customer

Mortgage review

Able to apply for joint borrowers sole proprietor mortgage!

Reviewed on 3rd August 2021

Mortgage customer

Mortgage review

I was really pleased with the overall handling of mortgage application

Reviewed on 2nd August 2021

Mortgage customer

Mortgage review

I like the fact that DBS offer mortgages to non- uk resdents: also prositve to offer buy-to-let mrotgages, it is very hard to reach anyone on your support phone lines

Reviewed on 23rd July 2021

Mortgage customer

Mortgage review

Process could be speeded up considerably, very old fasied in many areas, Better use of comouter technology

Reviewed on 21st July 2021

Mortgage customer

Mortgage review

All staff have been very helpful online, the document and email system thogh, although secure, deos feel a bit clunky to log in and respond

Reviewed on 20th July 2021

Mortgage customer

Mortgage review

Great customer service from Suzanne Eccleston . always on hand when needed. Will recommned Darlington and Suzanne to friends and family

Reviewed on 19th July 2021

Mortgage customer

Yarm branch review

Excellent customer care, savings scheme good. Only mine was mortgage and DBS do not do Garantor mortgages

Reviewed on 19th July 2021

Yarm branch customer

Direct Sales branch review

Personal and undestring mortgage adviser who kwpt us fully informed regarding processes and approval procedures. Also outstaning administration service

Reviewed on 30th June 2021

Direct Sales branch customer

Direct Sales branch review

Always efficient and helpful and friendly

Reviewed on 28th June 2021

Direct Sales branch customer

Direct Sales branch review

Could be easier to contact by phone5

Reviewed on 26th June 2021

Direct Sales branch customer

branch review

Took so long at every step of the process. So difficult to contact. Company feels very much in the dark ages

Reviewed on 25th June 2021

branch customer

Direct Sales branch review

Lovely friendly staff, always helpful. A big thank you to Paula Marshall

Reviewed on 25th June 2021

Direct Sales branch customer

branch review

Never had any problems with DBS. Customer service excellent, would recommend highly

Reviewed on 24th June 2021

branch customer

branch review

Very easy and efficient, stress free to fix mortgage rate again

Reviewed on 22nd June 2021

branch customer

direct sales - cheryl

Cheryl went above and beyond to help us and made the whole process less stressful. Thank you Cheryl

Reviewed on 21st June 2021

DBS Verified Member