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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.91/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 13,030 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

VeryFriendly staff and very efficient very welcoming.

VeryFriendly staff and very efficient very welcoming. Explained every account in great detail.

Savings
Verified source 4th December 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

Contact details

Website
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Reviews for Darlington Building Society

Showing 11 of 13030 company reviews • Last reviewed within 7 days

VeryFriendly staff and very efficient very welcoming.

Savings • 4th December 2025

VeryFriendly staff and very efficient very welcoming. Explained every account in great detail.

Verified source
Rated Excellent • 5/5
Read more product reviews

Great member service, branch is lovely!

Savings • 2nd December 2025

Great member service, branch is lovely!

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very pleasant experience, Jess was very informative...

    Very pleasant experience, Jess was very informative and helpful.

    Savings
    Verified source 2nd December 2025
  • 5/5

    Very pleasant experience in a nice environment.

    Very pleasant experience in a nice environment. Staff were excellent.

    Savings
    Verified source 1st December 2025
  • 5/5

    The lady was polite and was able to explain the prod...

    The lady was polite and was able to explain the products well.

    Savings
    Verified source 1st December 2025
  • 5/5

    Welcoming, informative and very pleasant staff

    Welcoming, informative and very pleasant staff

    Savings
    Verified source 1st December 2025
  • 5/5

    Paula Marshall provided an excellent service, she re...

    Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful

    {"display":"Niki","full_name":"Niki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Niki 1st December 2025
  • 5/5

    In branch service review

    Pleasant, friendly service. Local so convenient. Easy to get appointment. Efficient and knowledgeable. Liked the professional looking uniform.

    Savings
    Verified source 28th November 2025
  • 5/5

    In branch service review

    Experience was good. All staff helpful and friendly.

    Savings
    Verified source 28th November 2025
  • 5/5

    In branch service review

    Good service, Good shop, Excellent staff.

    Savings
    Verified source 28th November 2025
  • 5/5

    In branch service review

    Everyone is warm and friendly, Always ready to helpful.

    Savings
    Verified source 28th November 2025

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

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