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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.86/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,438 product reviews

Average score of 4.86/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure.
  • Excellent customer service with clear explanations and patient support for Savings accounts.
  • Darlington Building Society offers good competitive interest rates on Savings and ISAs.

Negative themes

  • Branch opening times are too limited for many who prefer face-to-face banking.
  • Online services can be frustrating with glitches and limited ISA transfer options.
  • Interest rates on ISAs and savings sometimes fall behind competitors’ offers.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13438 company reviews • Last reviewed within 7 days

Pleasant and efficient face to face meeting.

Savings • 20th June 2026

It was a pleasant and efficient face to face meeting with Chantelle Stephenson who arranged transfer of 65.5K ISA from Santander and arranged an additional... It was a pleasant and efficient face to face meeting with Chantelle Stephenson who arranged transfer of 65.5K ISA from Santander and arranged an additional deposit of 20k for 26/27 ISA. Thank you! Read more Read less

{"display":"Jan Thompson","full_name":"Jan Thompson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Our experience at the interview was excellent.

Savings • 19th June 2026

Our experience at the interview was excellent. However when we booked the appointment in the branch at Redcar I requested an appointment for Thursday which... Our experience at the interview was excellent. However when we booked the appointment in the branch at Redcar I requested an appointment for Thursday which was agreed and booked. Later in the day we checked the appointment card and realised it had been booked incorrectly for Tuesday, prompting us to phone up to change the appointment back to the Thursday.. Read more Read less

{"display":"Patricia T","full_name":"Patricia T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Easy to book an appointment great friendly advice no...

    Easy to book an appointment great friendly advice no pressure

    {"display":"Graham Hill","full_name":"Graham Hill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham Hill 18th June 2026
  • 5.00/5

    Great staff, professional service

    Great staff, a lovely greeting upon my arrival and professional service throughout my appointment

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen H 18th June 2026
  • 5.00/5

    High standards of genuine customer service.

    Rarely do you experience such high standards of genuine customer service these days. The whole process of our mortgage application from the start has been... Rarely do you experience such high standards of genuine customer service these days. The whole process of our mortgage application from the start has been great. Our mortgage adviser Ann W. was fantastic, going above and beyond to help meet our preferred completion date, Thank you very much. Read more Read less

    {"display":"Julie C","full_name":"Julie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Julie C 15th June 2026
  • 5.00/5

    Always helpful

    Really easy to set up and manage accounts, either in branch, on phone or via internet. really great customer service. Friendly staff both in branch... Really easy to set up and manage accounts, either in branch, on phone or via internet. really great customer service. Friendly staff both in branch and on phone. been a customer for years, highly recomeend Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Legend 12th June 2026
  • 5.00/5

    transfer of equity.

    Paula is always on the other end of the phone/email addressing any concerns I have. She has been friendly, helpful and supportive throughout the whole experience.

    {"display":"Kelly m","full_name":"Kelly m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kelly m 12th June 2026
  • 5.00/5

    Very kind, supportive customer service!

    Very kind, supportive customer service! Kept in touch with relevant information.

    {"display":"Claire H","full_name":"Claire H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Claire H 5th June 2026
  • 5.00/5

    Mortgages department review

    I have spoken with Paula and Cheryl in the mortgages team and could not have been treated any better. Their professionalism, friendliness and knowledge is... I have spoken with Paula and Cheryl in the mortgages team and could not have been treated any better. Their professionalism, friendliness and knowledge is superb and I couldn't be happier with the service I've received. Thank You!!!! Read more Read less

    {"display":"Andrew ","full_name":"Andrew ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew 5th June 2026
  • 5.00/5

    Simon was very professional and helpful.

    Simon was very professional and helpful.

    {"display":"Sarah S","full_name":"Sarah S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah S 4th June 2026
  • 5.00/5

    Open longer on one day at least

    While I was satisfied with the service I received I feel that you should at least open longer on 1 day a week as I... While I was satisfied with the service I received I feel that you should at least open longer on 1 day a week as I found that it took me a little while to get down town in time for reduced open times in Middlesbrough. Read more Read less

    {"display":"Tony ","full_name":"Tony ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony 3rd June 2026

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