The appointment went well but I did have to wait 15 minutes as person taking got the timing wrong and thought it was 11 instead... The appointment went well but I did have to wait 15 minutes as person taking got the timing wrong and thought it was 11 instead of 10.30 but the person on the front desk should have informed them that I was waiting and that would have prompted them to check the time Read more Read less

Unfortunately, I was given misleading information that put me on the wrong track when trying to move money online re. a bond maturing. This made... Unfortunately, I was given misleading information that put me on the wrong track when trying to move money online re. a bond maturing. This made the whole process take far longer than it should have. Also, it was not immediately clear how to carry out the transaction without seeking advice. Read more Read less

We discussed our concerns with Tom and had each of them resolved to our satisfaction, as usual. Always a pleasure to talk with any member... We discussed our concerns with Tom and had each of them resolved to our satisfaction, as usual. Always a pleasure to talk with any member of staff in the Darlington branch. I may well be "doing great" but that's all you're getting for today! Thanks again. Read more Read less

It was very informative the service provided was excellent.

Fun and informative. Everything explained so that understanding was easyier.

Recently set up a couple of new savings accounts with the Darington Building Society. This was easy to setup, do and manage online. in a... Recently set up a couple of new savings accounts with the Darington Building Society. This was easy to setup, do and manage online. in a few minuets. Really happy with my accounts and hoping to boost my savings/ always useful commumications via post and email from the Building Society. Read more Read less

I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convinced... I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convinced that I wasn’t going to be able to secure the mortgage I needed. From the moment I was put in touch with Ann, everything changed. She reassured me every step of the way and made what could have been an incredibly stressful process feel manageable. The whole experience felt so personal, and nothing was ever too much trouble for her. As a solo first-time buyer, navigating the mortgage process on my own felt quite daunting, but Ann made the entire experience as smooth and straightforward as possible. I’m extremely grateful for all of her support and reassurance in helping me get to this point. I genuinely couldn’t have asked for a better advisor and would recommend her to anyone looking for someone who truly goes above and beyond for their clients. Read more Read less

Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic telling me to... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic telling me to phone. Unable to access matured funds as a consequence Read more Read less

Slow response. Asked for contact phone number TWICE. yet did not call back as requested. Transfer amount less than balance showing when previously logged onto... Slow response. Asked for contact phone number TWICE. yet did not call back as requested. Transfer amount less than balance showing when previously logged onto my account. No explanation or response. Refusal to communicate by email. Read more Read less