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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.91/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,154 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13154 company reviews Last reviewed within 7 days

Overall great customer service.

Savings 27th January 2026

I rang as I never received a confirmation email of my account that I set up online. In particular Simon McCabe (Customer Contact Administrator) was... I rang as I never received a confirmation email of my account that I set up online. In particular Simon McCabe (Customer Contact Administrator) was very helpful and informative in advising me on my account and how I could get funds in to my account. Very easy to contact a person by telephone which is just great! Read more Read less

{"display":"Liz","full_name":"Liz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Liz
Rated Excellent 5/5
Read more product reviews

Excellent customer service - went above and beyond t...

Savings 26th January 2026

Excellent customer service - went above and beyond to help all members of my family save!

Rated Excellent 5/5
Read more product reviews
  • 5/5

    very helpful and explained everything well

    very helpful and explained everything well

    Savings
    Verified source 23rd January 2026
  • 5/5

    Great branches and friendly staff

    Darlington Building Society have made it very easy to manage my money. Having that branch presence in so many North East towns helps me withdraw... Darlington Building Society have made it very easy to manage my money. Having that branch presence in so many North East towns helps me withdraw cash quickly when needed. I love the online banking bit too - great to double check every lines up. I think they have fixed their passbook printers too because it's looking so much nicer now. Thanks to all of the friendly faces at Darlington Read more Read less

    {"display":"Tom M","full_name":"Tom M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tom M 22nd January 2026
  • 5/5

    Very helpful

    Very easy to deal with and very helpful

    Savings
    Verified source 21st January 2026
  • 5/5

    Very friendly, knowledgeable staff.

    Very friendly, knowledgeable staff. Patient and polite. Stores are clean and tidy. Plenty of choice of products with competitive interest rates. Overall a visit to... Very friendly, knowledgeable staff. Patient and polite. Stores are clean and tidy. Plenty of choice of products with competitive interest rates. Overall a visit to the branch is a pleasurable experience and still on the high street. Read more Read less

    {"display":"Foxylady","full_name":"Foxylady","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Foxylady 19th January 2026
  • 5/5

    Great customer service

    Always prompt and efficient service, always friendly yet professional

    {"display":"Kath K","full_name":"Kath K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kath K 18th January 2026
  • 5/5

    Excellent customer service skills and all queries an...

    Excellent customer service skills and all queries answered and resolved at 4pm on a Friday ,Welldone!

    {"display":"Billy","full_name":"Billy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Billy 16th January 2026
  • 5/5

    I was very pleased with the help we got with process...

    I was very pleased with the help we got with processing the forms and documents.

    {"display":"Mr P","full_name":"Mr P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mr P 14th January 2026
  • 5/5

    Very understandable

    I understood all the information because it was explained very well.

    Savings
    Verified source 10th January 2026
  • 5/5

    Very informative and helpful all information was cle...

    Very informative and helpful all information was clear and well briefed

    Savings
    Verified source 9th January 2026

    Products from Darlington Building Society

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