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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.86/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,478 product reviews

Average score of 4.86/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure. (86 mentions)
  • Excellent customer service with clear explanations and patient support for Savings accounts. (19 mentions)
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13478 company reviews • Last reviewed within 7 days

Friendly staff, with a prompt greeting.

Savings • 29th July 2026

Friendly staff, with a prompt greeting. Knowledgeable and helpful, nothing was too much trouble. Happy to progress at my pace and not at all officious..

{"display":"facund","full_name":"facund","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Friendly and accommodating staff.

Savings • 28th July 2026

Friendly and accommodating staff.

{"display":"Tassie","full_name":"Tassie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    .ISA maturity

    Gary gave full explanation of products and very helpful in rolling our ISA's forward

    {"display":"John O","full_name":"John O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John O 27th July 2026
  • 5.00/5

    Always on time, all information given.

    Always on time, all information given. Carried out professionally and friendly.

    {"display":"Janice","full_name":"Janice","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janice 27th July 2026
  • 5.00/5

    I sorted my appointment online quick and easy the la...

    I sorted my appointment online quick and easy the lady (Chantell )was very helpful explained everything I needed to know got my financial situation in... I sorted my appointment online quick and easy the lady (Chantell )was very helpful explained everything I needed to know got my financial situation in a better state to benefit me very pleased thank you Read more Read less

    {"display":"Karen","full_name":"Karen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen 26th July 2026
  • 4.00/5

    Staff at Bishop Auckland branch very helpful.

    Staff at Bishop Auckland branch very helpful. Pleasant and professional

    {"display":"Mary T","full_name":"Mary T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary T 24th July 2026
  • 5.00/5

    Cheryl, has been dealing with our mortgage enquiries...

    Cheryl, has been dealing with our mortgage enquiries over the last 12 months and I have to say she has been the most patient and... Cheryl, has been dealing with our mortgage enquiries over the last 12 months and I have to say she has been the most patient and willing to help person we have dealt with. Just wanted to say thank you for all your help and advice during this process. Read more Read less

    {"display":"Steve F","full_name":"Steve F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steve F 24th July 2026
  • 5.00/5

    Chloe was very thorough informative and very helpful

    Dealt with Chloe who was very thorough, Informative, helpful and friendly which the whole experience less stressful and very easy

    {"display":"Sharon Paley","full_name":"Sharon Paley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747727.png"}}'s avatar
    Savings
    Sharon Paley 18th July 2026
  • 5.00/5

    Everything sorted efficiently.

    Everything sorted efficiently. Friendly staff with a good knowledge of the products. Great service.

    {"display":"Bob","full_name":"Bob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bob 18th July 2026
  • 5.00/5

    All our needs were met.

    All our needs were met to our satisfaction by a very helpful Darlington Employee.

    {"display":"Cinders","full_name":"Cinders","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cinders 15th July 2026
  • 5.00/5

    Support when I needed it

    I have my mortgage with Darlington and contacted them after having an operation. I work through an agency and thd statutory sick pay was half... I have my mortgage with Darlington and contacted them after having an operation. I work through an agency and thd statutory sick pay was half my pay and reducing weekly. I can't thank them enough for providing me with alternative options to manage my mortgage payments. It was extremely helpful especially at a time when I was feeling very stressed. Thank you Darlington Read more Read less

    {"display":"Karen A","full_name":"Karen A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen A 15th July 2026

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