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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,255 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13255 company reviews Last reviewed within 7 days

My experience with the Darlington

Mortgages 7th February 2026

My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friendly. always a... My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friendly. always a pleasure to speak to. Whenever I have had a query it is dealt with efficiently and a personal email sent to confirm any action. Couldnt ask for any more. Read more Read less

Rated Excellent 5/5
Read more product reviews

Very helpful staff and friendly.

Savings 6th February 2026

Very helpful staff and friendly.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Brilliant staff very professional

    Brilliant staff very professional

    Savings
    Verified source 5th February 2026
  • 5/5

    Clare was extremely helpful and efficient today.

    Clare was extremely helpful and efficient today. Thank you

    Savings
    Verified source 5th February 2026
  • 5/5

    Lovely friendly staff willing to spend time with us

    Lovely friendly staff willing to spend time with us

    Savings
    Verified source 5th February 2026
  • 5/5

    Very pleasant staff give m the time I need

    Very pleasant staff give m the time I need

    Savings
    Verified source 5th February 2026
  • 5/5

    Friendly and knowledgeable

    Friendly knowledgeable and patient, answered all questions with a smile.

    Savings
    Verified source 5th February 2026
  • 1/5

    Not thorough, waste of my time

    I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever... I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed it because the value of the property it too low. This should've been checked before I instructed solicitors, and before I paid the valuation fee. The whole process was a huge waste of my time and wouldn't have occurred if they'd just read my application in the first place (which I repeatedly asked my mortgage advisor to do). I am being refunded the valuation but I'm most upset about the waste of my time, and the potential of losing the house I am trying to purchase. Read more Read less

    {"display":"LH","full_name":"LH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    LH 4th February 2026
  • 5/5

    Great service over the phone and in store

    simon and craig helped me on the phone today with some issues with the website, helped very thoroughly and provided an amazing service. they both... simon and craig helped me on the phone today with some issues with the website, helped very thoroughly and provided an amazing service. they both went above and beyond. you can always tell darlington care about the customers and the service they give. it’s ashame there isn’t more branches. Read more Read less

    {"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ray 4th February 2026
  • 5/5

    Friendly personal very helpful I drive a distance to...

    Friendly personal very helpful I drive a distance to visit the Yarm team

    Savings
    Verified source 3rd February 2026
  • 5/5

    Great service

    Very helpful and friendly staff. Went out of their way to help explain products

    Savings
    Verified source 3rd February 2026

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

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