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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.85/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,536 product reviews

Average score of 4.85/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure. (86 mentions)
  • Excellent customer service with clear explanations and patient support for Savings accounts. (19 mentions)
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13536 company reviews • Last reviewed within 7 days

Staff member very efficient and friendly.

Savings • 16th October 2026

Staff member very efficient and friendly. A very pleasant experience

{"display":"Lynne","full_name":"Lynne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

ISA explained

Savings • 15th October 2026

Personable smart young lady who knew her stuff. Much better than A competitor I visited the day before

{"display":"Michael","full_name":"Michael","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    it went well with everything explained clearly

    it went well with everything explained clearly

    {"display":"margaret d","full_name":"margaret d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    margaret d 12th October 2026
  • 5.00/5

    A great experience.

    Easy to use, customer-friendly website. I had no trouble opening an account and information was instantly forthcoming. A great experience. I will enjoy working with... Easy to use, customer-friendly website. I had no trouble opening an account and information was instantly forthcoming. A great experience. I will enjoy working with this company as a customer. Thank you. Read more Read less

    {"display":"Chris Benger","full_name":"Chris Benger","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1712728.png"}}'s avatar
    Savings
    Chris Benger 10th October 2026
  • 5.00/5

    DBS products

    Accounts discussed as were other products. Matter dealt with professionally.

    {"display":"Derek","full_name":"Derek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Derek 9th October 2026
  • 5.00/5

    The advisor today was very professional and knowledg...

    The advisor today was very professional and knowledgable

    {"display":"Ruksana k","full_name":"Ruksana k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ruksana k 9th October 2026
  • 5.00/5

    Megan was very pleasant and helpful.

    Megan was very pleasant and helpful. She listened to my queries and quickly answered them. The branch office is very spacious, well situated in the... Megan was very pleasant and helpful. She listened to my queries and quickly answered them. The branch office is very spacious, well situated in the town centre and the interview room most adequate. I have saved with the Darlington since I was a small child with a tin money box full of old pennies…which the counter clerk had to empty and count out. That was my first experience of opening my first savings account. I must’ve been about 7. Couldn’t reach the counter top. Staff have always been very helpful and friendly. Read more Read less

    {"display":"Miss Moneypenny","full_name":"Miss Moneypenny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Miss Moneypenny 8th October 2026
  • 5.00/5

    Staff were very knowledgeable patient and thorough .

    Staff were very knowledgeable patient and thorough .And the fact the office is on the high street easily accessible and face to face transactions from... Staff were very knowledgeable patient and thorough .And the fact the office is on the high street easily accessible and face to face transactions from a person not a robot is very refreshing these days Read more Read less

    {"display":"Sandra M","full_name":"Sandra M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra M 8th October 2026
  • 5.00/5

    Account review

    Employee very knowledgeable of accounts

    {"display":"G M","full_name":"G M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    G M 7th October 2026
  • 5.00/5

    Always Good Service

    You always get good service at this Building Society and today was no different, we were made to feel welcome as soon as we stepped... You always get good service at this Building Society and today was no different, we were made to feel welcome as soon as we stepped in, lady who saw us was on time, very knowledgeable, efficient and most of all friendly, so many thanks once again. Read more Read less

    {"display":"Jilly B","full_name":"Jilly B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jilly B 6th October 2026
  • 5.00/5

    Simon rang me to check my details and fix my problem

    I gave up with your web site ans I wasn’t coping well and thought I was going to have to drive into Darlington. However this... I gave up with your web site ans I wasn’t coping well and thought I was going to have to drive into Darlington. However this was fixed, when someone at the branch saw the problem and called me within a short time Read more Read less

    {"display":"Gary W","full_name":"Gary W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary W 2nd October 2026

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