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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.87/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,562 product reviews

Average score of 4.87/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13562 company reviews Last reviewed within 7 days

Woeful communication

Savings 1st June 2026

We had a face to face to alert DBS to our new current account bank as recipient of interest plus full amount of a 1... We had a face to face to alert DBS to our new current account bank as recipient of interest plus full amount of a 1 yr bond. We have been DBS members for over 30 years but as pensioners we needed to optimise interest on bonds hence are reinvesting elsewhere. We were told that we could process a CHAPS payment at the counter once the bond matured. When we arrived a) there was confusion about this b) our interest had been transferred to our old current account. Staff unravelled it but it was a very upsetting lengthy avoidable experience. Read more Read less

Verified source
Rated Terrible 1.00/5
Read more product reviews

In branch service review

Savings 30th May 2026

Personal service - face to face.

Verified source
Rated Good 4.00/5
Read more product reviews
  • 5.00/5

    In branch service review

    Easy transaction, Staff always nice.

    Savings
    Verified source 30th May 2026
  • 5.00/5

    In branch service review

    Jess was very helpful and friendly she explained everything and is very knowledgeable.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Everything is explained well. Never rushed to ask questions.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Generally very good interest rates could be a little more competitive like the branch availability.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Always love coming into the branch. Staff always very friendly and helpful.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Lovely friendly atmosphere with kind helpful staff.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Welcoming, helpful efficient. Honestly a nice cup of tea.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Extremely pleasant lady and everything was clearly explained.

    Savings
    Verified source 29th May 2026
  • 5.00/5

    In branch service review

    Very satisfactory, explained everything in good detail.

    Savings
    Verified source 29th May 2026

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