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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.89/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,398 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13398 company reviews • Last reviewed within 7 days

Superb local service and care

Savings • 2nd April 2026

Since I opened my account at Darlington Building Society I have received excellent service at my local branch. My elderly Mum & my in laws... Since I opened my account at Darlington Building Society I have received excellent service at my local branch. My elderly Mum & my in laws have also switched accounts and receive excellent service and support. I also opened junior savings accounts for my children. All generations of my family receiving excellent, local service and support with our savings. Read more Read less

{"display":"MS","full_name":"MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MS
Rated Excellent • 5/5
Read more product reviews

DARLINGTON BUILDING SOCIETY AT YARM IS GREAT,

Savings • 31st March 2026

DARLINGTON BUILDING SOCIETY AT YARM IS GREAT, STAFF, LOCATION AND SAVINGS ALL SUPER. THANKYOU!

{"display":"DB","full_name":"DB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
DB
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    b interest rates

    interest ratesc are good but find better elswherer

    {"display":"Paul","full_name":"Paul","avatar":{"url":"\/assets\/uploads\/avatars\/users\/13322.png"}}'s avatar
    Savings
    Paul 30th March 2026
  • 5/5

    Cash ISA

    I opened a Fixed Rate Cash ISA which was easy to do and had a very competitive Interest rate.

    {"display":"C T","full_name":"C T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C T 30th March 2026
  • 5/5

    Opened an account last year then an ISA this year.

    Opened an account last year then an ISA this year. They were very helpful. Website was funny when trying to open ISA but a very... Opened an account last year then an ISA this year. They were very helpful. Website was funny when trying to open ISA but a very quick phone call sorted this immediately Read more Read less

    {"display":"Karen T","full_name":"Karen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen T 30th March 2026
  • 5/5

    Great website and portal

    I bank online and their website is easy to navigate to get to where I want to and find the information I need.

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris W 29th March 2026
  • 5/5

    Good rate.

    Good rate. Opened account quickly

    {"display":"Julie ward","full_name":"Julie ward","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie ward 29th March 2026
  • 5/5

    One of the Best Building Societies

    Good customer care- good response type, good interest rates for savings products

    {"display":"S GHAI","full_name":"S GHAI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S GHAI 29th March 2026
  • 5/5

    The best on the high street

    Always a warm welcome in branch and helpful staff. Savings accounts have solid rates comparable to other high street banks and building societies. Great provision... Always a warm welcome in branch and helpful staff. Savings accounts have solid rates comparable to other high street banks and building societies. Great provision for young savers. Excellent, hugely varied community outreach and support work to give back locally throughout the region. Read more Read less

    {"display":"FrugalFinance ","full_name":"FrugalFinance ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    FrugalFinance 29th March 2026
  • 5/5

    Earn more with The Darlington

    While larger building societies are cutting their rates as soon as a BOE Base rate cut has been announced, Darlington has given their Savers an... While larger building societies are cutting their rates as soon as a BOE Base rate cut has been announced, Darlington has given their Savers an opportunity to consistently earn a better rate from their portfolio and open to all. Well done Darlington, you put the others to shame. Read more Read less

    {"display":"Alan K","full_name":"Alan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan K 28th March 2026
  • 5/5

    Smooth, slick, professional sums up Darlington Build...

    Smooth, slick, professional sums up Darlington Building Society. Great products, well delivered. Well done.

    {"display":"Andy B","full_name":"Andy B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy B 28th March 2026

    Products from Darlington Building Society

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