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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,265 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13265 company reviews Last reviewed within 7 days

Convenient .& Friendly

Savings 19th February 2026

Convenient . Easy. Staff are nice.&friendly.

Verified source
Rated Excellent 5/5
Read more product reviews

Happy with service in branch and glad we are staying...

Savings 19th February 2026

Happy with service in branch and glad we are staying open

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Customer was very happy with service and is pleased...

    Customer was very happy with service and is pleased with how local the branch is

    Savings
    Verified source 18th February 2026
  • 5/5

    Personal service offered as soon as We arrived.

    Personal service offered as soon as We arrived. Offer of a cuppa

    Savings
    Verified source 16th February 2026
  • 5/5

    A positive experience

    A clear efficient management od my requirements.

    {"display":"Imelda J","full_name":"Imelda J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Imelda J 13th February 2026
  • 5/5

    Telephone enquiry regarding online banking resulted...

    Telephone enquiry regarding online banking resulted in Simon ringing me back with an excellent explanation on how to register my account. He explained with courtesy... Telephone enquiry regarding online banking resulted in Simon ringing me back with an excellent explanation on how to register my account. He explained with courtesy and consideration of how to activate my account, and access it in the future. He was extremely courteous and throughout the call. Thank you. Read more Read less

    {"display":"Heather ","full_name":"Heather ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Heather 12th February 2026
  • 5/5

    Always helpful and available to support

    Always helpful and available to support

    Savings
    Verified source 11th February 2026
  • 5/5

    Helpful staff who give me time and support me

    Helpful staff who give me time and support me

    Savings
    Verified source 10th February 2026
  • 5/5

    Good service from start to finish

    Good service from start to finish

    Savings
    Verified source 10th February 2026
  • 5/5

    Friendly efficient counter service today from the la...

    Friendly efficient counter service today from the ladies

    Savings
    Verified source 9th February 2026
  • 5/5

    My experience with the Darlington

    My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friendly. always a... My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friendly. always a pleasure to speak to. Whenever I have had a query it is dealt with efficiently and a personal email sent to confirm any action. Couldnt ask for any more. Read more Read less

    {"display":"Neil W","full_name":"Neil W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Neil W 7th February 2026

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

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