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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.91/5

Darlington Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 10,025 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent service, Simon was very helpful and provid...

Excellent service, Simon was very helpful and provided easy to follow instructions and helpful advice.

{"display":"KS","full_name":"KS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
KS 31st January 2025

Latest negative rating

1/5

In branch service review

Considering changing building society. Yarm branch was the reason I've used Darlington Building Society at it is now not open on a Saturday.

Savings
Verified source 17th December 2024
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About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 10025 company reviews • Last reviewed within 7 days

Excellent service, Simon was very helpful and provid...

Savings • 31st January 2025

Excellent service, Simon was very helpful and provided easy to follow instructions and helpful advice.

{"display":"KS","full_name":"KS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
KS
Rated Excellent • 5/5
Read more product reviews

Disappointed with IT changes.

Savings • 27th January 2025

Since you have changed your IT system I’ve found it very difficult and confusing. I spoke to customer service who were excellent; patient and helpful,... Since you have changed your IT system I’ve found it very difficult and confusing. I spoke to customer service who were excellent; patient and helpful, but the systems remain difficult to access and navigate which has been enormously frustrating and despite support from other members of my family it’s not been possible to resolve this. I’m 83 years old and working with your IT has been exasperating, however, your customer service staff particularly Simon have been excellent. Read more Read less

{"display":"Phil ","full_name":"Phil ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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  • 5/5

    Once again we have called upon Darlington Building S...

    Once again we have called upon Darlington Building Society to port our mortgage for our new home. We have known Ann Walpole for a few... Once again we have called upon Darlington Building Society to port our mortgage for our new home. We have known Ann Walpole for a few years now and everytime we have dealt with Ann, we know we will always receive a very high standard from her. She is always very professional and certainly knows her job and she is able to answer all of our questions so we have a clear understanding. We would definitely recommend Darlington Building Society to anyone. Read more Read less

    {"display":"Cassie","full_name":"Cassie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Cassie 27th January 2025
  • 5/5

    Excellent help from Ann Walpole, so supportive and e...

    Excellent help from Ann Walpole, so supportive and explained everything well.

    {"display":"Summer H","full_name":"Summer H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Summer H 24th January 2025
  • 5/5

    Spoke with Ann Walpole, she was very professional an...

    Spoke with Ann Walpole, she was very professional and was very helpful

    {"display":"Rachel T","full_name":"Rachel T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rachel T 23rd January 2025
  • 5/5

    Very professional and didn’t feel rushed.

    Very professional and didn’t feel rushed. Talked through everything we needed

    {"display":"sue","full_name":"sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    sue 22nd January 2025
  • 5/5

    Just wanted to discuss when my ISA would mature

    Just wanted to discuss when my ISA would mature

    {"display":"Mark A","full_name":"Mark A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark A 18th January 2025
  • 5/5

    We have dealt with Darlington Society and spoke to A...

    We have dealt with Darlington Society and spoke to Ann Walpole on several occasions and also other members of staff and the overall service has been fantastic.

    {"display":"Cassie","full_name":"Cassie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Cassie 16th January 2025
  • 5/5

    Sent an email got a very fast response from Simon Mc...

    Sent an email got a very fast response from Simon Mc Cabe . Very helpful and informative Thankyou

    {"display":"Lorraine ","full_name":"Lorraine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lorraine 16th January 2025
  • 5/5

    Very helpful and thorough

    The customer service team were very helpful and thorough.

    {"display":"Laura","full_name":"Laura","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laura 13th January 2025
  • 5/5

    Suzanne is very polite and very helpful

    Suzanne is very polite and very helpful

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David P 13th January 2025

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