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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.91/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 10,742 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Simon McCabe was so very helpful and patient in gui...

Simon McCabe was so very helpful and patient in guiding me through the online opening of my ISA

{"display":"Colin K","full_name":"Colin K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Colin K 2nd April 2025

Latest negative rating

1/5

In branch service review

I used to use the Yarm branch on a Saturday. I was very angry when the branch opening times changed. There are nearly always long queues at the Darlington branch.

Savings
Verified source 19th February 2025
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About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 10742 company reviews • Last reviewed within 7 days

Simon McCabe was so very helpful and patient in gui...

Savings • 2nd April 2025

Simon McCabe was so very helpful and patient in guiding me through the online opening of my ISA

{"display":"Colin K","full_name":"Colin K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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EVERYTHING WAS SIMPLE AND STRAIGHT FORWARD

Savings • 31st March 2025

EVERYTHING WAS SIMPLE AND STRAIGHT FORWARD

{"display":"NEIL S","full_name":"NEIL S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Phone calls answered promptly and curteously - usual...

    Phone calls answered promptly and curteously - usually answered within a minute. Helpful, friendly and knowledgable..a pleasure doing business with them

    {"display":"DonF","full_name":"DonF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    DonF 31st March 2025
  • 4/5

    Great place to visit

    Very friendly and helpful good to visit. Especially when putting money in for our granddaughters and to see what is going on in the bank as well.

    {"display":"Barbara J","full_name":"Barbara J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1156965.png"}}'s avatar
    Savings
    Barbara J 31st March 2025
  • 5/5

    Simon was very kind and patient talking me through...

    Simon was very kind and patient talking me through the process of setting up online banking

    {"display":"Hilary ","full_name":"Hilary ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hilary 31st March 2025
  • 5/5

    Great service from Simon McCabe

    Great service from Simon McCabe - local customer support on a phone line

    {"display":"Jeff ","full_name":"Jeff ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeff 31st March 2025
  • 4/5

    Good service.

    Good service. Friendly staff. Competitive products.

    {"display":"Jeff F","full_name":"Jeff F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeff F 31st March 2025
  • 5/5

    Great service

    I am in the third year of a three year ISA which has given a top rate. The communications from Darlington BS keep me well... I am in the third year of a three year ISA which has given a top rate. The communications from Darlington BS keep me well informed and I have updated my savings with added interest annually. The staff are friendly, knowledgeable, efficient and informative Read more Read less

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John M 30th March 2025
  • 5/5

    Good local Building Society

    High street branches. Easy to use online

    {"display":"DougH","full_name":"DougH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DougH 29th March 2025
  • 4/5

    initial issues but resolved

    there were some website issues to opening the account but customer service was helpful. love the user interface as is big font and well designed

    {"display":"nono","full_name":"nono","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    nono 29th March 2025
  • 5/5

    Great Service

    Always great service, friendly, helpful staff both in branch and over the phone. Simple easy to use, website. Makes it easy to do online money... Always great service, friendly, helpful staff both in branch and over the phone. Simple easy to use, website. Makes it easy to do online money transfers etc. Would definitely recommend Darlington Building Society. Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Legend 28th March 2025

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