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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.90/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,357 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13357 company reviews • Last reviewed within 7 days

Support Local

Savings • 13th March 2026

It’s good to support local and the area where you live. Use it or lose it. Otherwise to get financial advice will be on the... It’s good to support local and the area where you live. Use it or lose it. Otherwise to get financial advice will be on the end of the phone instead of face to face. Read more Read less

{"display":"Gill H","full_name":"Gill H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent

Mortgages • 12th March 2026

Lady was very helpful on the phone

{"display":"Mark ","full_name":"Mark ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Friendly professional service always there when I ne...

    Friendly professional service always there when I need them

    Savings
    Verified source 11th March 2026
  • 5/5

    Ann was an absolute pleasure to work with, she has g...

    Ann was an absolute pleasure to work with, she has gone above and beyond sorting out our mortgage products for us. She has always kept... Ann was an absolute pleasure to work with, she has gone above and beyond sorting out our mortgage products for us. She has always kept us in the loop and has listened attentively every step of the way. I would 100% recommend Darlington to anyone, and I hope they have the pleasure of working with someone like Ann! Read more Read less

    {"display":"Marisa Maciborka","full_name":"Marisa Maciborka","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785282.png"}}'s avatar
  • 5/5

    What's not to like ?

    Lots of branches available, rarely any queues, helpful and friendly staff, many options with full information. Communication via email, post and knowledgeable staff.

    {"display":"Murram","full_name":"Murram","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Murram 4th March 2026
  • 4/5

    I requested a notice of interest paid for complete m...

    I requested a notice of interest paid for complete my tax return. The figure were given to me verbally over the phone but the staff... I requested a notice of interest paid for complete my tax return. The figure were given to me verbally over the phone but the staff were unable to post out documentary evidence. This was annoying. Read more Read less

    {"display":"Nicholas R","full_name":"Nicholas R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nicholas R 4th March 2026
  • 5/5

    Local Branch

    It’s nice to have a local branch to call into. The staff are extremely friendly and very helpful.

    {"display":"Jillian B","full_name":"Jillian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jillian B 4th March 2026
  • 5/5

    When I opened my account first class service

    When I opened my account first class service

    {"display":"Bryan M","full_name":"Bryan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bryan M 4th March 2026
  • 5/5

    Excellent regional Building Society.

    Everything is transparent. I can servive my accounts easily on line. Any problems I can visit a very near by branch.

    {"display":"Rose","full_name":"Rose","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rose 3rd March 2026
  • 5/5

    Best customer service and great rates

    Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but... Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a customer I really appreciate it. Really impressed with their rates too. Read more Read less

    {"display":"Fern","full_name":"Fern","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Fern 3rd March 2026
  • 4/5

    Great product range and interest rates

    Great product range and interest rates

    {"display":"JulW","full_name":"JulW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JulW 3rd March 2026

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