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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 12,679 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Explained everything i needed to know and very helpfull

Explained everything i needed to know and very helpfull

Savings
Verified source 3rd October 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

Contact details

Website
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Reviews for Darlington Building Society

Showing 11 of 12679 company reviews • Last reviewed within 7 days

Explained everything i needed to know and very helpfull

Savings • 3rd October 2025

Explained everything i needed to know and very helpfull

Verified source
Rated Excellent • 5/5
Read more product reviews

Staff were so helpful and polite.

Savings • 3rd October 2025

Staff were so helpful and polite. Giving very good product advice.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service received in branch by the team in Midd...

    Great service received in branch by the team in Middlesbrough

    Savings
    Verified source 3rd October 2025
  • 5/5

    Had trouble finding correct ISA transfer form online...

    Had trouble finding correct ISA transfer form online, Customer services forwarded form by email. Very helpful,

    {"display":"Colin K","full_name":"Colin K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin K 2nd October 2025
  • 5/5

    Telephone assistance call

    Received a telephone call from Simon literally seconds after completing a form for a call/appointment as I was having difficulty completing a request form to... Received a telephone call from Simon literally seconds after completing a form for a call/appointment as I was having difficulty completing a request form to open a one year bond. Read more Read less

    {"display":"Karen C","full_name":"Karen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen C 2nd October 2025
  • 5/5

    We was a bit unsure whether to apply for additional...

    We was a bit unsure whether to apply for additional funds for home improvements or just sell up and move after initially applying for additional... We was a bit unsure whether to apply for additional funds for home improvements or just sell up and move after initially applying for additional funds we changed our minds .Paula Marshall was absolutely brilliant with us she was very understanding and very patient and not at all bothered by our indecision even though we had clearly wasted her time. Read more Read less

    {"display":"David T","full_name":"David T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David T 2nd October 2025
  • 5/5

    Experienced Excellent service in branch.

    Experienced Excellent service in branch.

    Savings
    Verified source 2nd October 2025
  • 5/5

    Friendly atmosphere, good products

    Friendly atmosphere, good products

    Savings
    Verified source 2nd October 2025
  • 5/5

    Locked out of system

    Very helpful after getting locked out of my account. Simon McCabe was very helpful in getting me back in.

    {"display":"Robert C","full_name":"Robert C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Robert C 2nd October 2025
  • 5/5

    Savings account options and cash arrangements

    Simon sorted everything and gave me the next steps to get me what I needed. A very good service and I would highly recommend.

    {"display":"Steven","full_name":"Steven","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steven 2nd October 2025
  • 5/5

    Superb service

    Clare was informative, friendly and very helpful

    Savings
    Verified source 2nd October 2025

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

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