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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.85/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,558 product reviews

Average score of 4.85/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure. (86 mentions)
  • Excellent customer service with clear explanations and patient support for Savings accounts. (19 mentions)
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13558 company reviews • Last reviewed within 7 days

Absolutely brilliant telephone experience.

Savings • 10th November 2026

Absolutely brilliant telephone experience. Wanted to transfer old Darlington BS isa to new isa. Talked me through process perfectly. Unfortunately have forgotten girl’s name but very happy with service.

{"display":"Geoff","full_name":"Geoff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I needed to register a power of attorney for my brot...

Savings • 9th November 2026

I needed to register a power of attorney for my brother. I came into the branch and was told I needed an appointment, even thoughi... I needed to register a power of attorney for my brother. I came into the branch and was told I needed an appointment, even thoughi had all of the correct paperwork and id. When I came in for my appointment, it literally took a minutes, plus a chat! The lady i saw was very pleasant and helpful, but surely, a literal waste of time. Read more Read less

{"display":"Michael","full_name":"Michael","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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  • 5.00/5

    Staff member Karen an asset to the branch

    My advisor at the Redcar branch,Karen was extremely helpful,patient and explained everything fully.She was polite,friendly and professional and went above and beyond making visiting the... My advisor at the Redcar branch,Karen was extremely helpful,patient and explained everything fully.She was polite,friendly and professional and went above and beyond making visiting the branch to renew my ISA a pleasure.A great customer experience delivered by a wonderful member of your team . Read more Read less

    {"display":"Dawn ","full_name":"Dawn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dawn 7th November 2026
  • 4.00/5

    appointment to transfer funds

    I made an appointment to transfer funds from a fixed rate isa that had just finished to another fixed rate isa. a satisfactory transfer was... I made an appointment to transfer funds from a fixed rate isa that had just finished to another fixed rate isa. a satisfactory transfer was made as requested. however the attitude of the member of staff was a little frosty. i use a walking frame, getting around is quite slow and difficult I do not like to open accounts on-line as I have dementia. My partner attends the appointments with me. the staff member appeared impatient and spoke very fast, perhaps some dementia/disability training would be helpful. Also did not introduce herself and her id badge was turned towards her, did not ask her name. Read more Read less

    {"display":"TAD","full_name":"TAD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TAD 7th November 2026
  • 4.00/5

    Helpful staff member re advise on our matured saving...

    Helpful staff member re advise on our matured savings account to gain more interest.

    {"display":"Linda R","full_name":"Linda R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda R 7th November 2026
  • 5.00/5

    Lovely welcoming branch.

    Lovely welcoming branch. All details explained clearly and a smooth process to open the chosen account.

    {"display":"Sandra T","full_name":"Sandra T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra T 6th November 2026
  • 5.00/5

    always a polite and welcomming service.

    always a polite and welcomming service. The new office in Guisborough is a big improvement for customers

    {"display":"Reg B","full_name":"Reg B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Reg B 6th November 2026
  • 5.00/5

    Good service and good knowledge.

    Good service and good knowledge. Staff pleasant and helpful

    {"display":"John R","full_name":"John R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John R 3rd November 2026
  • 5.00/5

    Very good service

    Emily was very professional answered all questions we had and sorted things very quickly.

    {"display":"Lisa Redman","full_name":"Lisa Redman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1768416.png"}}'s avatar
    Savings
    Lisa Redman 3rd November 2026
  • 5.00/5

    Dylan at Yarm branch was excellent as I had to swop...

    Dylan at Yarm branch was excellent as I had to swop my ISAs and bond investments around .thanks

    {"display":"Manda P","full_name":"Manda P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Manda P 2nd November 2026
  • 5.00/5

    All explained perfectly, needed to be for a thick he...

    All explained perfectly, needed to be for a thick head like me !!

    {"display":"Alan Fry","full_name":"Alan Fry","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1739382.png"}}'s avatar
    Savings
    Alan Fry 2nd November 2026

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