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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.85/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,521 product reviews

Average score of 4.85/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure. (86 mentions)
  • Excellent customer service with clear explanations and patient support for Savings accounts. (19 mentions)
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13521 company reviews • Last reviewed within 7 days

Opening Easy to book an appointment.

Savings • 30th September 2026

Easy to book an appointment. Appointment was effective and efficient. Was able complete other task as part of the appointment.

{"display":"HMS","full_name":"HMS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
HMS
Rated Excellent • 5.00/5
Read more product reviews

Excellent Building Society

Savings • 28th September 2026

Easy to get an appointment and got excellent service from Chantell. Smart, comfortable premises and welcoming atmosphere.

{"display":"Christine ","full_name":"Christine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Opening new ISA

    I went into the Darlington branch to open a 1 year fixed rate ISA. The young man that helped me set it up was very... I went into the Darlington branch to open a 1 year fixed rate ISA. The young man that helped me set it up was very efficient and completed the process very quickly. It was a pleasure to do business with him after I'd experienced a long drawn out process at other banks. Read more Read less

    {"display":"Alma H","full_name":"Alma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alma H 25th September 2026
  • 5.00/5

    Stockton... team

    we had every confidence in your team at the stockton branch the advisors always given their support and guide us through the process of opening... we had every confidence in your team at the stockton branch the advisors always given their support and guide us through the process of opening a new Isa and 2 new bonds Read more Read less

    {"display":"M O","full_name":"M O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M O 24th September 2026
  • 4.00/5

    Attentive and friendly staff.

    Attentive and friendly staff. Provided me with service I required, and as had been booked by telephone previously.

    {"display":"PETER G","full_name":"PETER G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PETER G 23rd September 2026
  • 5.00/5

    Excellent service

    Tom was very knowledgeable and assisted me with everything that I needed from my savings

    {"display":"Julie","full_name":"Julie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie 22nd September 2026
  • 4.00/5

    The appointment was on time and all queriesanswered..

    The appointment was on time and all of my questions were answered and explained to me in easy to understand words. The staff were pleasant... The appointment was on time and all of my questions were answered and explained to me in easy to understand words. The staff were pleasant and welcoming and my overall impression of the meeting was very good. The meeting reassured me of how my on going business with Darlington BS was good. Read more Read less

    {"display":"Trevor S","full_name":"Trevor S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Trevor S 22nd September 2026
  • 5.00/5

    Do your homework

    Because i knew exactly what i wanted to do with my savings it was s simple Straight forward experience

    {"display":"Terry","full_name":"Terry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Terry 21st September 2026
  • 5.00/5

    excellent customer service.

    Easy to make an appointment excellent customer service. Polite well informed adviser

    {"display":"Wince","full_name":"Wince","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Wince 18th September 2026
  • 5.00/5

    Top Service

    Very friendly and knowledgeable, really pleased with the service.

    {"display":"Graham S","full_name":"Graham S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graham S 17th September 2026
  • 5.00/5

    Got what I wanted.ISA

    Got what I wanted. And given information on the ISA in the half hour meeting

    {"display":"Andrew P","full_name":"Andrew P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew P 12th September 2026

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