Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach... Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach him about savings, so it's fantastic that he can still get a passbook account to watch his pennies grow. The staff were wonderful with him. The low counter for disabled customers was perfect so that he could see what the assistant was doing. He was allowed to 'help' her weigh his money and the staff attitude made the experience so positive that we will be going regularly to do this. Banks could learn a lot about personal service from small building societies Read more Read less

Understood all that was explained very clearly.

Karen and Lisa were very helpful and professional.

I opened my daughters account as my grandma had one for me Karen was very professional asked lots of questions. We are coming back for a mortgage health check.

The staff are all lovely, very helpful and knowledgeable. Its good to be able to go into a branch and talk to people.

Fantastic, Very easy and very Knowledgeable.

Glad that you are maintaining a physical presence on the high street, for face to face business. All staff are helpful and efficient.

Kieran was incredibly helpful without being pushy. I feel I was given the information I needed to make a sensible, safe choice. Overall a pleasant, satisfactory experience.

Being able to speak to a person.