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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.91/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 12,904 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Stinson review

Very friendly, helpful staff. Nice to be able to talk face to face.

Savings
Verified source 13th November 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 12904 company reviews • Last reviewed within 7 days

Stinson review

Savings • 13th November 2025

Very friendly, helpful staff. Nice to be able to talk face to face.

Verified source
Rated Excellent • 5/5
Read more product reviews

I was having trouble setting up online account Simon...

Savings • 11th November 2025

I was having trouble setting up online account Simon rang me and talked me through the process very helpful and patience.

{"display":"Pc","full_name":"Pc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pc
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent prompt and helpful service

    Simon was excellent in explaining how to find something on your Darlingtononline website, which was easy to miss at the start. Firstly he was prompt... Simon was excellent in explaining how to find something on your Darlingtononline website, which was easy to miss at the start. Firstly he was prompt in calling me after I posted a question on the secure messaging service, then stayed on the line and talked me through how to achieve what I needed to do. Read more Read less

    {"display":"WMT","full_name":"WMT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    WMT 10th November 2025
  • 5/5

    Great experience with the Bishop Auckland branch as...

    Great experience with the Bishop Auckland branch as usual, can’t fault the girls in the branch at all.

    Savings
    Verified source 8th November 2025
  • 5/5

    Savibgs advice. Excellent professional friendly

    Excellent professional friendly relevant

    Savings
    Verified source 8th November 2025
  • 5/5

    Lovely friendly staff, very helpful in Yarm branch!

    Lovely friendly staff, very helpful in Yarm branch!

    Savings
    Verified source 6th November 2025
  • 5/5

    Very professional and friendly staff

    Very professional and friendly staff

    {"display":"William Neal","full_name":"William Neal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    William Neal 4th November 2025
  • 5/5

    Great very informative very helpful and told us exac...

    Great very informative very helpful and told us exactly what he was doing

    Savings
    Verified source 3rd November 2025
  • 5/5

    Great very informative very helpful and told us exac...

    Great very informative very helpful and told us exactly what he was doing

    Savings
    Verified source 3rd November 2025
  • 5/5

    Great service, and a local branch which is easy to g...

    Great service, and a local branch which is easy to go to.

    Savings
    Verified source 3rd November 2025
  • 5/5

    Lovely meeting.

    Lovely meeting. Knowledgeable and made me feel at ease making my decision.

    Savings
    Verified source 1st November 2025

    Products from Darlington Building Society

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