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Darlington Building Society reviews

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Rated Excellent • 4.91/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 12,709 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

I was having problems accessing my accounts,

I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer... I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer service he was absolutely outstanding Read more Read less

{"display":"Trevor G","full_name":"Trevor G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Trevor G 23rd October 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 12709 company reviews • Last reviewed within 7 days

I was having problems accessing my accounts,

Savings • 23rd October 2025

I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer... I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer service he was absolutely outstanding Read more Read less

{"display":"Trevor G","full_name":"Trevor G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent customer service in the bishop auckland br...

Savings • 23rd October 2025

Excellent customer service in the bishop auckland branch. Friendly and welcoming service!!! Will definitely be back in the future

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great customer service

    Customer service was outstanding when obtaining original mortgage and then moving to a new property. Very quick responses and friendly people. Cheryl in particular was amazing!

    {"display":"Jack H","full_name":"Jack H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jack H 23rd October 2025
  • 5/5

    Thank you, Paula, for your excellent support

    My wife and I have recently had the pleasure of dealing with Paula Marshall regarding our BTL mortgage application, and I could not be more... My wife and I have recently had the pleasure of dealing with Paula Marshall regarding our BTL mortgage application, and I could not be more pleased or impressed with the outstanding service we received. Paula has demonstrated high levels of professionalism, coupled with a very much appreciated personal attentiveness. She has been incredibly responsive, efficient, and helpful throughout the process. Paula's communication has been clear and prompt; she has taken the time to clarify any questions I have posed in what has been a new experience for us and has kept us informed at every stage, ensuring everything progressed smoothly. It has been reassuring to know our application was in capable hands. Paula’s approachable manner and attention to detail made what could have been a stressful process much easier. This level of one-to-one personal attention is unusual in this 'virtual age' but it is very much welcomed. Thank you, Paula, for your excellent support and customer care — a true credit to Darlington Building Society! Read more Read less

    {"display":"PB","full_name":"PB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    PB 22nd October 2025
  • 5/5

    IT glitch resolved

    Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally... Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally applied for. Excellent customer service from Jonathan, Maureen and others, I will keep an eye out for other competitive rate investment products from you. Well done and thank you. Read more Read less

    {"display":"Deanna H","full_name":"Deanna H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Deanna H 21st October 2025
  • 5/5

    Clare was fantastic and helped immensely.

    Clare was fantastic and helped immensely.

    Savings
    Verified source 21st October 2025
  • 4/5

    Very helpful and understood requirements

    Very helpful and understood requirements

    Savings
    Verified source 18th October 2025
  • 5/5

    Excellent helpful consultation with result i wanted...

    Excellent helpful consultation with result i wanted to get my money where it needs to be. Thank you

    Savings
    Verified source 18th October 2025
  • 5/5

    Face to face appointment re saving account

    Face to face appointment re saving account

    Savings
    Verified source 18th October 2025
  • 5/5

    Great open experience

    Very good polite informative and factual service

    Savings
    Verified source 16th October 2025
  • 5/5

    Friendly efficient service happy with everything cov...

    Friendly efficient service happy with everything covered

    Savings
    Verified source 14th October 2025

    Products from Darlington Building Society

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