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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.91 (11808 reviews)

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4.91

Based on 11,808 reviews, last reviewed 31st Oct 2025

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent on phone service. Excellent on phone service. Simon was a great help and very informative. Reviewed on: 31st October 2025

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025

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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Darlington Building Society Savings reviews (11808)

Excellent on phone service.

Excellent on phone service. Simon was a great help and very informative. Reviewed on: 31st October 2025

All the staff are very helpful, Jasmine is knowledge

All the staff are very helpful, Jasmine is knowledge Reviewed on: 28th October 2025

Don't think about it - do it!

I was struggling to navigate the website to open a new ISA. I called the online customer service and spoke to a very nice chap called Simon. He stayed on the phone during the entire process and talked me through page by page. He was amazing and I can't thank him enough. Reviewed on: 28th October 2025

I was having problems accessing my accounts,

I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer service he was absolutely outstanding Reviewed on: 23rd October 2025

Excellent customer service in the bishop auckland br...

Excellent customer service in the bishop auckland branch. Friendly and welcoming service!!! Will definitely be back in the future Reviewed on: 23rd October 2025

IT glitch resolved

Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally applied for. Excellent customer service from Jonathan, Maureen and others, I will keep an eye out for other competitive rate investment products from you. Well done and thank you. Reviewed on: 21st October 2025

Clare was fantastic and helped immensely.

Clare was fantastic and helped immensely. Reviewed on: 21st October 2025

Very helpful and understood requirements

Very helpful and understood requirements Reviewed on: 18th October 2025

Excellent helpful consultation with result i wanted...

Excellent helpful consultation with result i wanted to get my money where it needs to be. Thank you Reviewed on: 18th October 2025

Face to face appointment re saving account

Face to face appointment re saving account Reviewed on: 18th October 2025

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