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Darlington Building Society: Savings reviews

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4.91
Based on 11,541 reviews, last reviewed 12th Sep 2025
30% decrease in 5 star reviews
in the past 90 days
71% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
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1%
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0%
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Latest highest rating:

5

Difficulty with online form I had difficulty editing an ISA transfer form on line and spoke to Simon McCabe. He was extremely helpful and patient and talked me through the whole ... Read more Reviewed on: 12th September 2025
Kay's avatar
Kay

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025
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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Darlington Building Society Savings reviews (11541)

Difficulty with online form

5
I had difficulty editing an ISA transfer form on line and spoke to Simon McCabe. He was extremely helpful and patient and talked me through the whole process. I was very impressed with his professional handling of my problem to which he found a solution. He is very competent and was courteous throughout our conversation. A real asset to Darlington Building Society. Reviewed on: 12th September 2025
Kay's avatar
Kay

Needed help setting up online banking and transferri...

5
Needed help setting up online banking and transferring money. Simon was patient and clear with his instructions and stayed online whilst I went through the various steps. He also helped me with the account number to use when paying money in as there are 2 account numbers at the front of my payment book, Reviewed on: 12th September 2025
Lynne's avatar
Lynne

Awesome - always v helpful.

5
Awesome - always v helpful. I appreciate the service provided. Thanks- really feel loyal. Reviewed on: 10th September 2025

Rapid, well-informed and cheerful help

5
Every time I need a bit of information from the DBS, I get instant, informed and cheerful help. Today was the same, and it made my ISA transfer admin very easy. Service like this is rare and it makes me come back to your bank for more, and want to stay as a customer. Reviewed on: 8th September 2025
Joanna W's avatar
Joanna W

Helpful!

5
Phoned to ask for help with a maturing ISA and was given the support I needed. Reviewed on: 4th September 2025
jen's avatar
jen

Effortless Registration thanks to Victoria

5
I spoke to Victoria Wanless and she guided me through Online Registration effortly and clearly. I'm 79 years old and nervous in these situations but her patience and understanding was brilliant Reviewed on: 3rd September 2025
Carole D's avatar
Carole D

In branch service review

5
Professional in appointment to dealing with my requests for information about savings and helped in implimenting the agreed accounts. Reviewed on: 30th August 2025

In branch service review

4
Always friendly and professional staff and helpful when explaining products and appointments face to face are available in branch. Reviewed on: 30th August 2025

In branch service review

5
Always lovely, polite and fast. Thank you. Reviewed on: 30th August 2025

In branch service review

5
Very good, all questions answered. Very helpful. Reviewed on: 30th August 2025

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