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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (12464 reviews)

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4.90

Based on 12,464 reviews, last reviewed 9th May 2026

59% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful and friendly Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12464)

Helpful and friendly

Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026

Positive customer service today with help to navigat...

Positive customer service today with help to navigate online and professional and helpful manner ensured I was able to re-invest ISA with telephone support. Advisor was considerate of my needs with online banking and provided reassurance. Reviewed on: 8th May 2026

ISA lady

Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to. Reviewed on: 2nd May 2026

Simon was brilliant

Simon was brilliant after I outlined my health problems and carried out my instructions efficiently and swiftly to transfer funds into a one year fixed rate isa at 4.25% Reviewed on: 30th April 2026

Simon was very helpful in enabling me to register an...

Simon was very helpful in enabling me to register and gain access to my account online. Reviewed on: 29th April 2026

Simon in Branch Support was fantastic in his support...

Simon in Branch Support was fantastic in his support of my ISA maturity Transfer on line "walking" me through the application Reviewed on: 27th April 2026

Nominated Account

Understood my query advised solution & advised when resolved all within 10 minutes Reviewed on: 25th April 2026

Excellent service from Vicky

I spoke to Vicky who assisted with my LPA registration. She also provided me with all the information I required within 24 hours Reviewed on: 17th April 2026

Inconvenient and inaccessible at customer cost!

After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it incredibly inconvenient to try and deposit into my savings account - I was told I can do this by bank transfer now, but when I put in my details on my banking app it says that they “couldn’t be checked right now, try again later or continue at your risk”. This isn’t good enough for a building society I initially chose due to convenience and ease. Additionally, their darlingtononline service is incredibly inaccessible and difficult to use, even for a young person in their twenties like me. Incredibly frustrating and ill be moving my money out of here as soon as I can, unfortunately. Reviewed on: 17th April 2026

Outstanding service

Vicky is a superstar. She explains everything in a very clear way and goes the extra mile. She is proactive and you come away feeling cared for an valued. Would highly recommend the building society. She needs to be cloned! Reviewed on: 17th April 2026

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