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Darlington Building Society: Savings reviews

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4.91
Based on 10,879 reviews, last reviewed 12th Jun 2025
5% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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Latest highest rating:

5

Customer service at it's best! Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken throug... Read more Reviewed on: 12th June 2025
Christine Cambridge's avatar
Christine Cambridge

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
Donna's avatar
Donna
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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Darlington Building Society Savings reviews (10879)

Customer service at it's best!

5
Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through the steps to open the account. Reviewed on: 12th June 2025
Christine Cambridge's avatar
Christine Cambridge

Great service

5
Always great, friendly, helpful, staff both in branches and over the telephone. Quick service both via branch and online. Would highly recommend. Easy to use website too. Never any issues. Great to see local branches still on the high street Reviewed on: 12th June 2025
Legend 's avatar
Legend

Fantastic experience today.

5
Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach him about savings, so it's fantastic that he can still get a passbook account to watch his pennies grow. The staff were wonderful with him. The low counter for disabled customers was perfect so that he could see what the assistant was doing. He was allowed to 'help' her weigh his money and the staff attitude made the experience so positive that we will be going regularly to do this. Banks could learn a lot about personal service from small building societies Reviewed on: 3rd June 2025
Pam B's avatar
Pam B

In branch service review

5
Karen and Lisa were very helpful and professional. Reviewed on: 30th May 2025

In branch service review

5
The staff are all lovely, very helpful and knowledgeable. Its good to be able to go into a branch and talk to people. Reviewed on: 30th May 2025

In branch service review

5
I opened my daughters account as my grandma had one for me Karen was very professional asked lots of questions. We are coming back for a mortgage health check. Reviewed on: 30th May 2025

In branch service review

5
Understood all that was explained very clearly. Reviewed on: 30th May 2025

In branch service review

5
Martin extremely professional and helpful this morning had a bad experience with other staff members. Martin is an asset to the team. Reviewed on: 30th May 2025

In branch service review

5
Being able to speak to a person. Reviewed on: 30th May 2025

In branch service review

5
Fantastic, Very easy and very Knowledgeable. Reviewed on: 30th May 2025

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