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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.9 (10453 reviews)

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4.91

Based on 10,453 reviews, last reviewed 4th May 2025

30% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Helpful and courteous Whenever I have had dealings with the staff I have found them very helpful. Reviewed on: 30th April 2025

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025

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About this product

Darlington Building Society savings reviews can help you to find out more about life at Darlington Building Society. How easy is it to contact Darlington Building Society? And how friendly are they? Our Darlington Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Darlington Building Society Savings reviews (10453)

Poor customer service

Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025

Helpful and courteous

Whenever I have had dealings with the staff I have found them very helpful. Reviewed on: 30th April 2025

Operator was extremely helpful

Needed to sort out a small on line issue - operator was very helpful - went the extra mile and was also very charming. Forms can be a little intimidating when dealing with large sums of money. Reviewed on: 28th April 2025

I could not have managed without assistance

Terrific lady answered the phone. Very positive in leading me through the ISA and Savings set up. Took a while to set things up, but this was down to my lack of keyboard finesse! Highly unlikely that I will remember how to fully utilise the Darl Online aspects. Reviewed on: 27th April 2025

Easy to setup account.

Easy to setup account. Good rate of interest. Reviewed on: 24th April 2025

Helpful staff

The Building Society staff are very helpful and my savings do well. It is just a challenge with the local branch opening hours not being conducive for working people to access Reviewed on: 23rd April 2025

Sorting out Mothers saving account

Sorting out mothers saving account- service was expertly done with time and patience and knowledge of products was great. Reviewed on: 22nd April 2025

Excellent telephone customer service but poor online...

Excellent telephone customer service but poor online system Reviewed on: 22nd April 2025

Simply brilliant

I have been with the Darlington for over 30 years. They have been there for me during many happy times, the birth of my twin boys and sad times, my divorce. At every stage I have been given financial guidance and information together with personal support with my savings and mortgage. They are such a lovely team. Thank you. Reviewed on: 21st April 2025

Fixed rate ISA

Opened a Fixed rate ISA online. The rate offered was very competitive and process was easy. I was kept informed of progress by email. Reviewed on: 20th April 2025

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