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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.86 (12540 reviews)

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4.86

Based on 12,540 reviews, last reviewed 9th Sep 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

All very helpful giving all the information needed All very helpful giving all the information needed Reviewed on: 9th September 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12540)

All very helpful giving all the information needed

All very helpful giving all the information needed Reviewed on: 9th September 2026

Great service

Great service thanks for your help Reviewed on: 8th September 2026

The appointment went well but I did have to wait 15...

The appointment went well but I did have to wait 15 minutes as person taking got the timing wrong and thought it was 11 instead of 10.30 but the person on the front desk should have informed them that I was waiting and that would have prompted them to check the time Reviewed on: 7th September 2026

Protracted Transfer

Unfortunately, I was given misleading information that put me on the wrong track when trying to move money online re. a bond maturing. This made the whole process take far longer than it should have. Also, it was not immediately clear how to carry out the transaction without seeking advice. Reviewed on: 5th September 2026

A great family friendly asset.

We discussed our concerns with Tom and had each of them resolved to our satisfaction, as usual. Always a pleasure to talk with any member of staff in the Darlington branch. I may well be "doing great" but that's all you're getting for today! Thanks again. Reviewed on: 5th September 2026

It was very informative the service provided was exc...

It was very informative the service provided was excellent. Reviewed on: 3rd September 2026

Fun and informative.

Fun and informative. Everything explained so that understanding was easyier. Reviewed on: 3rd September 2026

New Accounts

Recently set up a couple of new savings accounts with the Darington Building Society. This was easy to setup, do and manage online. in a few minuets. Really happy with my accounts and hoping to boost my savings/ always useful commumications via post and email from the Building Society. Reviewed on: 3rd September 2026

Site poor and customer service unhelpful. elp except...

Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic telling me to phone. Unable to access matured funds as a consequence Reviewed on: 3rd September 2026

Slow/no response.

Slow response. Asked for contact phone number TWICE. yet did not call back as requested. Transfer amount less than balance showing when previously logged onto my account. No explanation or response. Refusal to communicate by email. Reviewed on: 1st September 2026

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