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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.85 (12586 reviews)

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4.85

Based on 12,585 reviews, last reviewed 9th Nov 2026

13% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I needed to register a power of attorney for my brot... I needed to register a power of attorney for my brother. I came into the branch and was told I needed an appointment, even thoughi had all of the corr... Read more Reviewed on: 9th November 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12586)

Absolutely brilliant telephone experience.

Absolutely brilliant telephone experience. Wanted to transfer old Darlington BS isa to new isa. Talked me through process perfectly. Unfortunately have forgotten girl’s name but very happy with service. Reviewed on: 10th November 2026

I needed to register a power of attorney for my brot...

I needed to register a power of attorney for my brother. I came into the branch and was told I needed an appointment, even thoughi had all of the correct paperwork and id. When I came in for my appointment, it literally took a minutes, plus a chat! The lady i saw was very pleasant and helpful, but surely, a literal waste of time. Reviewed on: 9th November 2026

Staff member Karen an asset to the branch

My advisor at the Redcar branch,Karen was extremely helpful,patient and explained everything fully.She was polite,friendly and professional and went above and beyond making visiting the branch to renew my ISA a pleasure.A great customer experience delivered by a wonderful member of your team . Reviewed on: 7th November 2026

appointment to transfer funds

I made an appointment to transfer funds from a fixed rate isa that had just finished to another fixed rate isa. a satisfactory transfer was made as requested. however the attitude of the member of staff was a little frosty. i use a walking frame, getting around is quite slow and difficult I do not like to open accounts on-line as I have dementia. My partner attends the appointments with me. the staff member appeared impatient and spoke very fast, perhaps some dementia/disability training would be helpful. Also did not introduce herself and her id badge was turned towards her, did not ask her name. Reviewed on: 7th November 2026

Helpful staff member re advise on our matured saving...

Helpful staff member re advise on our matured savings account to gain more interest. Reviewed on: 7th November 2026

Lovely welcoming branch.

Lovely welcoming branch. All details explained clearly and a smooth process to open the chosen account. Reviewed on: 6th November 2026

always a polite and welcomming service.

always a polite and welcomming service. The new office in Guisborough is a big improvement for customers Reviewed on: 6th November 2026

Good service and good knowledge.

Good service and good knowledge. Staff pleasant and helpful Reviewed on: 3rd November 2026

Very good service

Emily was very professional answered all questions we had and sorted things very quickly. Reviewed on: 3rd November 2026

Dylan at Yarm branch was excellent as I had to swop...

Dylan at Yarm branch was excellent as I had to swop my ISAs and bond investments around .thanks Reviewed on: 2nd November 2026

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