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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.86 (12552 reviews)

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4.86

Based on 12,551 reviews, last reviewed 28th Sep 2026

72% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Building Society Easy to get an appointment and got excellent service from Chantell. Smart, comfortable premises and welcoming atmosphere. Reviewed on: 28th September 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12552)

Holly was very helpful

Holly was very helpful and ensured that I understood the products and that they would meet my needs and then processed the accounts for me Reviewed on: 2nd August 2026

Simon in customer support, is a credit to you

Simon in customer support was very professional and knew I was anxious after visiting the Bishop Auckland branch (with new staff who did not understand my anxiety); he was brilliant and a credit to the society. Reviewed on: 1st August 2026

Friendly staff, with a prompt greeting.

Friendly staff, with a prompt greeting. Knowledgeable and helpful, nothing was too much trouble. Happy to progress at my pace and not at all officious.. Reviewed on: 29th July 2026

Friendly and accommodating staff.

Friendly and accommodating staff. Reviewed on: 28th July 2026

.ISA maturity

Gary gave full explanation of products and very helpful in rolling our ISA's forward Reviewed on: 27th July 2026

Always on time, all information given.

Always on time, all information given. Carried out professionally and friendly. Reviewed on: 27th July 2026

I sorted my appointment online quick and easy the la...

I sorted my appointment online quick and easy the lady (Chantell )was very helpful explained everything I needed to know got my financial situation in a better state to benefit me very pleased thank you Reviewed on: 26th July 2026

Staff at Bishop Auckland branch very helpful.

Staff at Bishop Auckland branch very helpful. Pleasant and professional Reviewed on: 24th July 2026

Chloe was very thorough informative and very helpful

Dealt with Chloe who was very thorough, Informative, helpful and friendly which the whole experience less stressful and very easy Reviewed on: 18th July 2026

Everything sorted efficiently.

Everything sorted efficiently. Friendly staff with a good knowledge of the products. Great service. Reviewed on: 18th July 2026

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