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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.86 (12552 reviews)

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4.86

Based on 12,551 reviews, last reviewed 28th Sep 2026

72% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Building Society Easy to get an appointment and got excellent service from Chantell. Smart, comfortable premises and welcoming atmosphere. Reviewed on: 28th September 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12552)

All our needs were met.

All our needs were met to our satisfaction by a very helpful Darlington Employee. Reviewed on: 15th July 2026

Morning Appointment

I attended my pre-booked appointment this morning to open up a new account, from the moment i arrived i was treated courteously and with a great amount of respect. All my queries were answered professionally and with full and concise explanations, Dillon's knowledge was exceptional and nothing was too much trouble. Reviewed on: 14th July 2026

Professional service.

All our questions were answered in a very professional way. Reviewed on: 13th July 2026

Easier than expected and all sorted

Easier than expected and all sorted Reviewed on: 11th July 2026

Excellent staff service still going strong

Suzanne was very helpful and clearly explained to me everything I needed to know and made sure that I understood before committing to anything and I did not feel in anyway pressured. She gave me time to make my decision, which I did and am more than happy. Over 45 years ago we got our first mortgage with DBS I have to say the same standard of excellent service remains to this day!! Reviewed on: 9th July 2026

Polite, knowledgable, friendly staff

I was greeted politely on arriving, was given a drink. The appointment was advised to be 30 minutes but only took 15 minutes. Despite my account maturing at close of play today the young man who dealt with me was able to set up the new account and advised he would be able to complete the process to save me having to revisit tomorrow. The whole process of opening a new account and moving money from another was made very straightforward. Everything was explained in detail and I was given an opportunity to ask any questions, which wasn’t necessary for me. Reviewed on: 9th July 2026

As always very friendly and efficient.

As always very friendly and efficient. Nothing is a bother Reviewed on: 7th July 2026

Opening a new account

Appointment on time. Member of staff very friendly and professional. Options /products explained extremely well and how to proceed should I wish to cancel or increase my investment. Reviewed on: 7th July 2026

Friendly and knowledgeable staff.

Friendly and knowledgeable staff. Our savings goal and needs were met. Reviewed on: 7th July 2026

Bishop Auckland branch are amazing.

Lynn and Jas were so welcoming in branch they made the whole experience easy and explained everything to me and my father in detail. It’s lovely to see personal customer service as such a high standard. Reviewed on: 6th July 2026

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