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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.85 (12552 reviews)

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4.85

Based on 12,551 reviews, last reviewed 28th Sep 2026

72% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Building Society Easy to get an appointment and got excellent service from Chantell. Smart, comfortable premises and welcoming atmosphere. Reviewed on: 28th September 2026

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12552)

Lovely staff always really helpful!

Lovely staff always really helpful! Reviewed on: 6th July 2026

Appointment started on time and was carried out effi...

Appointment started on time and was carried out efficiently and pleasantly. We knew what we wanted to do and this was duly carried out. We were seen in a downstairs room due to my mobility problems but were very surprised that every time the young lady wanted to use a printer she had to leave us and go to the front desk. I know you are soon to move but a printer need not be expensive and could soon be installed. Reviewed on: 4th July 2026

Personal appointment

Came into branch after bereavement of a loved one to close down their account. Faultless service, considerate and straightforward. One of the representatives remembered my family member and gave me her personal condolences. It’s those moments that speak the loudest for personal service in a brand. Reviewed on: 3rd July 2026

Welcomed to the office by Molly.

Welcomed to the office by Molly with a lovely friendly smile. Very professional and I find she is very clear at explaining all the info necessary. After you come out of your appointment you feel that she really wanted to help you. You can’t ask for any more. Well done DBS! Reviewed on: 3rd July 2026

Problems registering for online banking

I had applied for a 1 year ISA and wanted to administer the account on line. I could not register for this service. I spoke to Simon and Maureen who despite all attempts and suggestions could not help. I rang back 24 hours later and the problem was resolved. The issue has been that I had previously had a mortgage with the society which meant that my details were registered but different to my current details. I didn’t realise that such an old set of details would still be on record. Reviewed on: 2nd July 2026

Peace of mind savings

Easy to arrange our savings, with helpful cheerful staff, who explain fully all t&c’s . Appointments on time , good product choice.. Nice return on investments.. Will keep using and investing. local branch too. Well done Reviewed on: 2nd July 2026

After a mix up transferring our expired ISA

After a mix up transferring our expired ISA into a new ISA we went into branch to sort out certificates and close and open new accounts to get the best value for our savings. Vickie at the Northallerton Branch was extremely helpful and patient in sorting out our finances. Reviewed on: 1st July 2026

Northallerton branch

The ladies in your Northallerton branch are very professional, helpful and easy to converse with. I found on my last 2 visits both ladies put me at ease. Much appreciated. Reviewed on: 30th June 2026

Darlington Building Society - a great local company

The staff at Darlington Building Society are always very friendly, helpful and efficient. It has a real community feel about it whilst also providing good rates on savings products. Reviewed on: 29th June 2026

Friendly approachable staff

Friendly approachable staff member Louise put me at ease and explained everything clearly including what will happen next steps with ISA and opening new account Reviewed on: 29th June 2026

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