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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.87 (12517 reviews)

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4.87

Based on 12,517 reviews, last reviewed 5th Aug 2026

57% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Everyone was very helpful Everyone was very helpful - couldn’t fault the attention Reviewed on: 5th August 2026

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12517)

Polite, knowledgable, friendly staff

I was greeted politely on arriving, was given a drink. The appointment was advised to be 30 minutes but only took 15 minutes. Despite my account maturing at close of play today the young man who dealt with me was able to set up the new account and advised he would be able to complete the process to save me having to revisit tomorrow. The whole process of opening a new account and moving money from another was made very straightforward. Everything was explained in detail and I was given an opportunity to ask any questions, which wasn’t necessary for me. Reviewed on: 9th July 2026

As always very friendly and efficient.

As always very friendly and efficient. Nothing is a bother Reviewed on: 7th July 2026

Opening a new account

Appointment on time. Member of staff very friendly and professional. Options /products explained extremely well and how to proceed should I wish to cancel or increase my investment. Reviewed on: 7th July 2026

Friendly and knowledgeable staff.

Friendly and knowledgeable staff. Our savings goal and needs were met. Reviewed on: 7th July 2026

Bishop Auckland branch are amazing.

Lynn and Jas were so welcoming in branch they made the whole experience easy and explained everything to me and my father in detail. It’s lovely to see personal customer service as such a high standard. Reviewed on: 6th July 2026

Lovely staff always really helpful!

Lovely staff always really helpful! Reviewed on: 6th July 2026

Appointment started on time and was carried out effi...

Appointment started on time and was carried out efficiently and pleasantly. We knew what we wanted to do and this was duly carried out. We were seen in a downstairs room due to my mobility problems but were very surprised that every time the young lady wanted to use a printer she had to leave us and go to the front desk. I know you are soon to move but a printer need not be expensive and could soon be installed. Reviewed on: 4th July 2026

Personal appointment

Came into branch after bereavement of a loved one to close down their account. Faultless service, considerate and straightforward. One of the representatives remembered my family member and gave me her personal condolences. It’s those moments that speak the loudest for personal service in a brand. Reviewed on: 3rd July 2026

Welcomed to the office by Molly.

Welcomed to the office by Molly with a lovely friendly smile. Very professional and I find she is very clear at explaining all the info necessary. After you come out of your appointment you feel that she really wanted to help you. You can’t ask for any more. Well done DBS! Reviewed on: 3rd July 2026

Problems registering for online banking

I had applied for a 1 year ISA and wanted to administer the account on line. I could not register for this service. I spoke to Simon and Maureen who despite all attempts and suggestions could not help. I rang back 24 hours later and the problem was resolved. The issue has been that I had previously had a mortgage with the society which meant that my details were registered but different to my current details. I didn’t realise that such an old set of details would still be on record. Reviewed on: 2nd July 2026

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