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Marsden Building Society: Mortgages reviews

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4.68
Based on 125 reviews, last reviewed 23rd Dec 2025
500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

4

Very positive but took a long time to process. Very positive but took a long time to process. Reviewed on: 23rd December 2025
Lindsey D's avatar
Lindsey D

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023
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Emma
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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (125)

Mmmmmm

3
`Porting' a mortgage is not what it seems and no-one explained what was involved. It is not a simple matter, it is applying for a new mortgage even if it is the same as the old one, and even if the old one is with the Marsden. It is a long and complicated process. It may be the pandemic or just the process itself but it is frustrating. It would be more than helpful if it was explained to customers before the process starts what was going to be needed, then all the figures and paperwork would already be at hand and would cut down on time and phone calls. People in the business are familiar with `porting' but customers are not and more explanations and time for questions are needed. Also the way in which monetary calculations are done by the building society needs to be gone through thoroughly so that the customer understands how the society have reached the figures they present to the customer. More openness please! Reviewed on: 15th September 2021
MBS Member Feedback's avatar
MBS Member Feedback

Excellent servive speedily delivered

5
The period from application to offer was very swift and the requests for information were very clear. The whole process was much less painful than expected. Reviewed on: 27th August 2021
MBS Member Feedback's avatar
MBS Member Feedback

Mortgage review

5
Personal attention when making a phone call. Being a mortgage advisor service is key and i happen to have my own mortgage in retirement Reviewed on: 30th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Friendly personal service by poeple (staff) who know whay you want and how you can obtain Reviewed on: 29th April 2021
Mortgage customer's avatar
Mortgage customer

Overseas Borrower Rates

4
Glad the Marsden in a BS that will extend a mortgage to ex-pats, but I find it hard to see how the Society can justify the interest rates it charges us. Why oh why are they so much higher than for domestic customers. Reviewed on: 27th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Good service on both times we have a mortgage with you Reviewed on: 25th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
It was straightforward to get a mortgage. And they have kept in touch since then Reviewed on: 24th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Recognising that retired people with solid increasing pensions are your safest borrowers. If they need a lifetime loan allow it. To stop it at 85 is pathetic. Shows lack of undestanding skills. And outstanding loan (mortgage) reduces inheritance tax as well Reviewed on: 22nd April 2021
Mortgage customer's avatar
Mortgage customer

Job well done

5
I'm a "mature" borrower. The online processes adopted due to Covid constraints were easy to follow. The offer to extend my mortgage was attractive and made me feel valued. Well done Marsden and Thank You! Reviewed on: 21st April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Excellent communication, good range of products Reviewed on: 20th April 2021
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Mortgage customer

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