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Marsden Building Society: Mortgages reviews

View other Marsden Building Society products
4.64
Based on 133 reviews, last reviewed 16th Feb 2026
60% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
10%
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5%
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2%
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2%

Latest highest rating:

5

I applied for a retirement interest only mortgage.. I applied for a retirement interest only mortgage via the advisor Tembo. Marsden offered a very competitive rate and I was keen to get on board. The a... Read more Reviewed on: 16th February 2026
jane r's avatar
jane r

Latest lowest rating:

2

This was a terrible application process. This was a terrible application process. So many inaccuracies (lies even), errors on info provided by The Marden, over 4.5 months process and abysmal... Read more Reviewed on: 5th January 2026
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Chris C
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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

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Marsden Building Society Mortgages reviews (133)

good to deal with

4
always found the staff friendly and helpful and the mortgage products good Reviewed on: 14th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very timely email communication and responses to queries, Clear helpful, informative when made telephone enquiries Reviewed on: 14th April 2021
Mortgage customer's avatar
Mortgage customer

Full marks Marsden!

5
Staff at Marsden have always been very efficient, helpful & courteous in each dealing I’ve had with them over many years. Reviewed on: 11th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Dont know, only even had good help and support by reptionist, and representive, excellent, thank you Reviewed on: 8th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The fact that you care for older customers (retired) who still have needs/plans to help live a full and happy life Reviewed on: 7th April 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
It seems a very good BS always been helpful when I have called by telephone. Nice and polite staff Reviewed on: 5th April 2021
Mortgage customer's avatar
Mortgage customer

Small is always better

5
Marsden is one of the few Building Societies which provide mortgages for senior citizens who wish to movehomes in later life. I am very happy with the service I have received from the Society which, because it is relatively small, can provide a more personal service to its customers. Reviewed on: 1st April 2021
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Mortgage customer

Mortgage review

4
Im new to your company so my view is very positive and happy so far Reviewed on: 1st April 2021
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Mortgage customer

Wonderful service following COVID

5
To be contacted and given a new product has been fabulous, taken the `"financial pressure" off after the most difficult year. Reviewed on: 31st March 2021
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Mortgage customer

SO PLEASED TO HAVE BEEN INTRODUCED

5
My wife and i were introduced through a mortgage advisor (Berkley Vittoria) and have been impressed with them and yourselves at every step of switching our mortgage. This has eased our immediate financial future and also shown us that we are now in safe hands with excellent communication at every stage even with our most basic queries. Thank you for being there at this interesting time and thank you for the service we have received. Reviewed on: 29th March 2021
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Mortgage customer

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