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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (389 reviews)

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4.60

Based on 389 reviews, last reviewed 13th Dec 2025

18% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Excellent customer service Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication ha... Read more Reviewed on: 13th December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (389)

They were extremely helpful at all stages when apply...

They were extremely helpful at all stages when applying for the mortgage and made me feel that I had made the correct decision choosing them Reviewed on: 15th October 2025

Changed their rate just before completion!

Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it not worthwhile. Reviewed on: 14th October 2025

Happy with process.

Happy with process. Would have preferred more clarity about the Additional Security Fee as my broker said its something I have tp pay but am not allowed any details of the policy Reviewed on: 10th October 2025

Common sense lender

Very easy and straightforward product switch. Good rate option for interest only. Common sense lender. Reviewed on: 10th October 2025

What a great business Mansfield Building Society is.

What a great business Mansfield Building Society is, excellent service, great products with high quality staff. It is such a treat to talk to actual people and they even call you back if the say they will. Caroline Maddox deserves a special mention, an outstanding employee and individual. Reviewed on: 9th October 2025

Great Customer Care

Good communication and clear information was given throughout, which made the process much easier and straightforward. Reviewed on: 8th October 2025

help and advice.

I have always received help and advice when I had reason to call about something I did not understand. Reviewed on: 3rd October 2025

Premature survey

Why are you sending me a survey about yourself when I do t even know when my first payment is due to you? Reviewed on: 3rd October 2025

They are always helpful and polite

They are always helpful and polite Reviewed on: 25th September 2025

My experience with Mansfield Building Society during...

My experience with Mansfield Building Society during my mortgage process was straightforward and professional. The staff were friendly and helpful, answering my questions clearly and guiding me through the steps efficiently. While the process had some complex paperwork, I felt supported throughout and appreciated the clear communication. Overall, I’m satisfied with the service I received. Reviewed on: 11th September 2025

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