Write a review

Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (349 reviews)

View other Mansfield Building Society products

4.64

Based on 349 reviews, last reviewed 7th Aug 2025

26% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Great all round service and processes Overall, everything ran really smoothly, however when I did encounter a couple of hicups the team at Mansfield were great and went over and above to g... Read more Reviewed on: 7th August 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

Visit provider site Read all reviews Write a review

About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Review Mansfield Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Mansfield Building Society Mortgages reviews (349)

mortgage clearance

I do not have an awful lot to say but the customer service when I have needed to call has been excellent Reviewed on: 30th May 2025

Excellent service and rates, they truly care!

We struggled to find a mortgage as we had a unique situation but Mansfield helped us and gave us a good rate. The communication has always been excellent and they have always been very helpful whenever we have needed to contact them Reviewed on: 27th May 2025

Very compassionate when I've been experiencing finan...

Very compassionate when I've been experiencing financial difficulties Reviewed on: 23rd May 2025

great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

A seamless experience.

A seamless experience. From start to finish the entire process was immaculate. Reviewed on: 16th May 2025

Excellent customer service, friendly staff, prompt t...

Excellent customer service, friendly staff, prompt to answer the phone and resolve your query. Highly recommend all staff consistently professional, respectful and care Reviewed on: 15th May 2025

Very good service everyone is so happy to help

Very good service everyone is so happy to help Reviewed on: 10th May 2025

Great experience - would recommend

Knowledgeable and friendly staff, always able to get the answer over the phone, with little to no wait times. Reviewed on: 10th May 2025

Excellent customer service at all times

Excellent customer service at all times Reviewed on: 9th May 2025

Good prompt responses when asking questions.

Good prompt responses when asking questions. Friendly staff who are happy to help. Reviewed on: 2nd May 2025

Do you have a different Mansfield Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Fixed Rate Mortgage
from Danske Bank UK 5.00 from 4 reviews
Fixed Rate Mortgage
from RBS 3.71 from 11 reviews
Mortgage
from Vida Home Loans 1.27 from 32 reviews

Want to see more from Mansfield Building Society?

Savings
from Mansfield Building Society 4.61 from 1021 reviews
Insurance
from Mansfield Building Society 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub