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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (372 reviews)

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4.63

Based on 372 reviews, last reviewed 24th Oct 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Amazing service,smooth process & glad we chose Mansf... Amazing service,smooth process & glad we chose Mansfield Reviewed on: 24th October 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (372)

Great experience - would recommend

Knowledgeable and friendly staff, always able to get the answer over the phone, with little to no wait times. Reviewed on: 10th May 2025

Excellent customer service at all times

Excellent customer service at all times Reviewed on: 9th May 2025

Good prompt responses when asking questions.

Good prompt responses when asking questions. Friendly staff who are happy to help. Reviewed on: 2nd May 2025

Easy and straightforward experience

Easy and straightforward experience Reviewed on: 29th April 2025

Fantastic from day one just fixed for another 3 year...

Fantastic from day one just fixed for another 3 year had a couple of phone calls from the same person witch was nice to give me some options before my new deal started fantastic company and very happy with my new rate after only 2 years of been with them Reviewed on: 28th April 2025

efficient but could have been quicker

efficient but could have been quicker Reviewed on: 28th April 2025

Evan who helped me through my 3 year renewal of mort...

Evan who helped me through my 3 year renewal of mortgage was really good! Reviewed on: 23rd April 2025

common sense approach, service oriented!!

Good to be able to discuss with service department plus underwriters. Only issue was that could not open offer letter with password, had to wait for postal copy in end. Reviewed on: 15th April 2025

I liked Mansfield building society but I switched to...

I liked Mansfield building society but I switched to get a better interest rate. I would have liked to have managed my account online instead of having to phone up and hopefully that is a service you will do in the future. I don't like making phone calls but when I did the staff were helpful Reviewed on: 15th April 2025

Feel a bit stuck

Feel a bit trapped with Mansfield and that they take advantage of this. The re mortgage offers we receive aren’t particularly competitive but given the costs involved in moving providers, we end up staying. The process for remortgage is always simple, but I feel the product availability is limited, and different to new customers. Reviewed on: 11th April 2025

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