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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.51 (447 reviews)

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4.51

Based on 447 reviews, last reviewed 18th May 2026

39% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Excellent service and value I have been with Mansfield Building Society since I purchased my house 16 years ago! They have always been very good value for money and provide excel... Read more Reviewed on: 18th May 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (447)

Always helpful and knowledgeable with criteria queries

Always helpful and knowledgeable with criteria queries Reviewed on: 12th January 2026

Helpful for difficult cases

Mansfield are the only company that were able to fulfill all my requirements. I used them through a mortgage broker First Mortgage and after a bit of back and forwards we were able to get everything agreed. My one criticism is that I don't think there's a portal or anything to access to view my mortgage and make additional payments - I would like to feel more in control. Reviewed on: 6th January 2026

Great company and staff are very helpful

Great company and staff are very helpful Reviewed on: 23rd December 2025

They were very helpful during our self-build and hel...

They were very helpful during our self-build and helped us to swap stage releases around when needed Reviewed on: 22nd December 2025

Brilliant service.

Brilliant service. Quick turn over and always kept informed Reviewed on: 22nd December 2025

Always attentive and professional and accommodating.

Always attentive and professional and accommodating. Reviewed on: 22nd December 2025

They have always been fair and helpful

They have always been fair and helpful Reviewed on: 20th December 2025

Our rates for remortgaging were okay, not as competi...

Our rates for remortgaging were okay, not as competitive as other organisations. Difficult to move mortgage provider due to conveyancing costs. Feel stuck. Reviewed on: 15th December 2025

Excellent customer service

Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication has been excellent: professional but personal, clear and timely. Reviewed on: 13th December 2025

Helpful advisor

Easy to complete the task I needed to over the phone Reviewed on: 11th December 2025

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