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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (356 reviews)

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4.65

Based on 356 reviews, last reviewed 1st Sep 2025

9% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Very efficient and friendly service Very efficient and friendly service Reviewed on: 1st September 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (356)

Evan who helped me through my 3 year renewal of mort...

Evan who helped me through my 3 year renewal of mortgage was really good! Reviewed on: 23rd April 2025

common sense approach, service oriented!!

Good to be able to discuss with service department plus underwriters. Only issue was that could not open offer letter with password, had to wait for postal copy in end. Reviewed on: 15th April 2025

I liked Mansfield building society but I switched to...

I liked Mansfield building society but I switched to get a better interest rate. I would have liked to have managed my account online instead of having to phone up and hopefully that is a service you will do in the future. I don't like making phone calls but when I did the staff were helpful Reviewed on: 15th April 2025

Feel a bit stuck

Feel a bit trapped with Mansfield and that they take advantage of this. The re mortgage offers we receive aren’t particularly competitive but given the costs involved in moving providers, we end up staying. The process for remortgage is always simple, but I feel the product availability is limited, and different to new customers. Reviewed on: 11th April 2025

Great customer Service...rates could be better

The customer service is first class and very responsive. The rates are high in comparison with other companies. Reviewed on: 3rd April 2025

Always been very helpful throughout the term of my m...

Always been very helpful throughout the term of my mortgage contract with them. With mortgage breaks in Covid, phone calls and in person contact any of the team are always happy to help and sort any problem that you may have. Reviewed on: 31st March 2025

Their communication is prompt, easy to understand an...

Their communication is prompt, easy to understand and very helpful. Reviewed on: 31st March 2025

Interest rates uncompetitive

Interest rates are very uncompetitive as that’s a big reason for redeeming our mortgage soon Reviewed on: 31st March 2025

Always easy to access telephone service no AI or stu...

Always easy to access telephone service no AI or stupid chat bots Reviewed on: 31st March 2025

Really great service throughout

Really great service through the application phase and then closing. Exceptionally helpful and friendly customer service throughout, no questions were ever too obvious or too small to have an answer. I’d often submit an email question and then be called back to give me a really detailed, explanatory answer. Would have liked to have had an online account to be able to keep an eye on things, but customer service always answered any queries we had anyway. Reviewed on: 26th March 2025

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