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Review of the Bath Building Society, Mortgages:

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Exceptional personal customer service from individua...

Exceptional personal customer service from individuals who respond to your needs and queries. Does any other financial service organisation have staff who say 'I thought I recognised your voice when you've completed security checks. and mean it? Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. We do pride ourselves on giving personal service so this is great to hear. Thanks again. Ben Hutchings, National Account Manager Response date: 10th February 2026

Review of the Bath Building Society, Mortgages:

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THE exemplar of the best

Bath Building Society is an, no probably THE exemplar of how to balance digital excellence with warm and receptive personal customer/member service. At a time when on-line and customer services among financial services providers and public utilities are far from an acceptable level of service BBS are a joy to deal with. Whatever the Society does to imbue all its staff with what makes a society if they could bottle it it would be what everyone went for. Every contact is a demonstration that being nice, professional and helpful people to deal with doesn't have to be neglected to be a commercial success. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm so pleased that we could deliver stand out service for you! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

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