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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (422 reviews)

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4.87

Based on 422 reviews, last reviewed 28th Aug 2026

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Always have best help from staff Always have best help from staff Reviewed on: 28th August 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (422)

Had a mortgage with Bath since 2009.

Had a mortgage with Bath since 2009. Always been informed about deals available following fixed rate finishing and it has always been competitive. Customer service sort out a change of product quickly and efficiently. Never had a problem with Bath. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Iain, thank you for taking the time out and leaving some feedback. This is great to hear and glad we could be of assistance. We look forward to speaking to you again in due course. Ben Hutchings, National Account Manager Response date: 10th February 2026

very knowledgeable mortgage advisor

Spoke to a very knowledgeable mortgage advisor from the first call and he continued to be our contact throughout. The mortgage rate has gone down several times in the last 18 months - whenever base rate has been cut, Bath has quickly passed on the rate cut. Reviewed on: 10th February 2026

Reply from Bath Building Society Many thanks for your kind review, I am so pleased we have offered a great service from the initial advice and ongoing. I will pass on your lovely comments to the mortgage team. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Dealing with real people makes a big difference

Dealing with real people for our mortgage with Bath BS, the same regular contacts on each occasion throughout the process, gave us great confidence in what can be a rare and stressful process. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi David, thank you for taking the tie out and leaving us some feedback. This is great to hear. We will catch you again when you need us. Ben Hutchings, National Account Manager Response date: 10th February 2026

Can't fault them

No nonsense and easy to communicate with Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Frank, thank you for taking the time out and leaving us some feedback. This is great to hear. We are always at the end of a phone if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

Great value and customer service

We always admire their customer service, it is fast, efficient and personal. They make you feel like you matter to them and they care. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Anna, Thank you for taking the time out and leaving some feedback. This is great to hear. We like to think we give really good service so thank you. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

Bath Building society were the only people willing t...

Bath Building society were the only people willing to take a risk for our mortgages 12 years ago. We were trying to buy an old pub to convert to resdential.Thanks Bath for letting us forfill our dream. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Rob, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we were able to assist such a long time ago. Ben Hutchings, National Account Manager Response date: 10th February 2026

Excellent service

Quick, efficient and pleasant service Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Hugh, thank you for taking the time out and leaving us some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

We have recently extended our mortgage and the care...

We have recently extended our mortgage and the care and support from the team was outstanding, explaining everything and were there to answer any questions we had. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your kind words, I am so pleased we were able to help you and I will pass on your comments to the mortgage team. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Excellent Service from Tim Randall

Tim has been absolutely brilliant as my mortgage Advisor. He was incredibly supportive, knowledgeable, and responsive throughout the entire process. Even when my first purchase did not go ahead, he stayed positive and helpful and made everything feel straightforward. I have since moved forward with another purchase and could not recommend him highly enough! Reviewed on: 9th February 2026

Reply from Bath Building Society Thank you for your review, we are so pleased that you managed to find another purchase and the experience was so positive. I will pass on your comments to Tim. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Very helpful informative team.

Very helpful informative team. Supportive throughout process. Nice manner Reviewed on: 5th February 2026

Reply from Bath Building Society Hi Jen, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we were able to help. I will pass on your comments to the team. Ben Hutchings, National Account Manager Response date: 6th February 2026

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