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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (368 reviews)

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4.67

Based on 368 reviews, last reviewed 11th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Small is beautiful Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’.... Read more Reviewed on: 11th September 2025

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (368)

Small is beautiful

Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What a difference, query sorted in full and no sense of frustration! Reviewed on: 11th September 2025

Incredibly helpful and quick customer service team.

Incredibly helpful and quick customer service team. Spoke to Erin who was fantastic and got my query regarding mortgage overpayments sorted in Reviewed on: 5th September 2025

Efficient, Reliable, Helpful

I dealt with Jill, Mortgages advisor in Edinburgh and the service and received from her was outstanding. The service in Glasgow today for transfer of funds re house purchase was also very good. Reviewed on: 22nd August 2025

I needed assistance regarding title deeds and Katie...

I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropriate answer to my query as it cannot be answered immediately. Reviewed on: 30th July 2025

good experience easy to deal woth

good experience easy to deal woth Reviewed on: 20th July 2025

Great customer service

Great customer service,good to know older people can get a mortgage Reviewed on: 18th July 2025

Smooth process and positive experience

Very smooth process, liked the fact this was a mutual society and a historical presence in the mortgage market. Staff were very helpful, I had to call for some advice and found they answered the phone quickly, had the answer I needed and were very easy to communicate with, that's a big positive for me. Reviewed on: 18th July 2025

It was a limited experience through a mortgage broke...

It was a limited experience through a mortgage broker but one which was completed quickly and efficiently. Reviewed on: 17th July 2025

My mortgage was easily and quickly arranged.

My mortgage was easily and quickly arranged. Reviewed on: 16th July 2025

They were always very helpful when I needed help

They were always very helpful when I needed help or advice regarding our mortgage and were surprisingly quick at replying to emails. Reviewed on: 15th July 2025

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