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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (390 reviews)

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4.82

Based on 390 reviews, last reviewed 27th Oct 2026

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

Good customer service Easy to get a hold of someone regarding any issues . Reviewed on: 27th October 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (390)

Good customer service

Easy to get a hold of someone regarding any issues . Reviewed on: 27th October 2026

Good customer service experience

Very helpful and friendly assistance from Lorraine T of Customer Services over the phone. Reviewed on: 20th October 2026

Very helpful on the phone

I had locked myself out of my online account, and De M. was very patient helping me figure out what I'd done. Turns out it was a little mistake on my part but very quickly resolved. Reviewed on: 23rd September 2026

Scottish Building Society staff are friendly, profes...

Scottish Building Society staff are friendly, professional and take care of you through the process with good communications and excellent advice and guidance. Reviewed on: 16th September 2026

Shirley McIntosh, Inverness

Today Shirley helped with my issues logging into the new online portal. She was super friendly and patient throughout the whole process. Thank you so much again!! Reviewed on: 19th August 2026

I had to phone the helpline to complete my transfer...

I had to phone the helpline to complete my transfer to the new website and app. Maxine was so patient and we got there in the end. Reviewed on: 13th August 2026

Abbie McKinlay sorted my login problem in a patient...

Abbie McKinlay sorted my login problem in a patient and professional manner Reviewed on: 11th August 2026

Consistently Positive CS Experiences.

Katie from the Troon barnch patiently walked me through the set up process for viewing my mortgage account. I was very satisified with both the outstanding customer service I received and the outcome. All of my interactions since I took out my mortgage in 2025 have been similarly positive. Reviewed on: 17th July 2026

The man i spoke with in branch was really helpful.

The man i spoke with in branch was really helpful. Reviewed on: 26th June 2026

All staff friendly and helpful and welcoming

All staff friendly and helpful and welcoming Reviewed on: 13th June 2026

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