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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (378 reviews)

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4.68

Based on 378 reviews, last reviewed 17th Apr 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

17%

Latest highest rating:

5

Great to deal with on the phone. Great to deal with on the phone. 10/10 Amy Reviewed on: 17th April 2026

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Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (378)

Great to deal with on the phone.

Great to deal with on the phone. 10/10 Amy Reviewed on: 17th April 2026

Cheery and informative Amy was a delight to chat to...

Cheery and informative Amy was a delight to chat to today and I would recommend the society to anyone looking for savings served with a personality Reviewed on: 17th April 2026

Always excellent to deal with and good product choice

Always excellent to deal with and good product choice Reviewed on: 19th March 2026

Clear statements which are informative & understanda...

Clear statements which are informative & understandable Reviewed on: 19th March 2026

Such high quality technical support!!!

The technical support is of such high quality: Cara sorted me out, though I’m far from any sort of “digital native”, for sure Reviewed on: 6th March 2026

Great Service

The Customer Service Team are very efficient, friendly and do everything they can to make things pleasant and easy. Reviewed on: 24th December 2025

Approachable, Friendly, Professional

Extremely approachable, good range of products, specialists in Scottish lending. Reviewed on: 27th October 2025

Efficient and helpful

Excellent mortgage advisor in Kay. Very helpful, efficient and patient. Process worked very smoothly for me in spite of some difficulties with house buying over the last 9 months. Reviewed on: 17th October 2025

In branch service review

I haven't actually spoken to anyone from SBS. I had my mortgage renewed though a broker and SBS were the best value for Money. Reviewed on: 17th October 2025

Easy and Helpful

Customer service is very fast to reply and very helpful. Reviewed on: 3rd October 2025

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