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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (374 reviews)

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4.68

Based on 374 reviews, last reviewed 6th Mar 2026

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Such high quality technical support!!! The technical support is of such high quality: Cara sorted me out, though I’m far from any sort of “digital native”, for sure Reviewed on: 6th March 2026

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (374)

Such high quality technical support!!!

The technical support is of such high quality: Cara sorted me out, though I’m far from any sort of “digital native”, for sure Reviewed on: 6th March 2026

Great Service

The Customer Service Team are very efficient, friendly and do everything they can to make things pleasant and easy. Reviewed on: 24th December 2025

Approachable, Friendly, Professional

Extremely approachable, good range of products, specialists in Scottish lending. Reviewed on: 27th October 2025

Efficient and helpful

Excellent mortgage advisor in Kay. Very helpful, efficient and patient. Process worked very smoothly for me in spite of some difficulties with house buying over the last 9 months. Reviewed on: 17th October 2025

In branch service review

I haven't actually spoken to anyone from SBS. I had my mortgage renewed though a broker and SBS were the best value for Money. Reviewed on: 17th October 2025

Easy and Helpful

Customer service is very fast to reply and very helpful. Reviewed on: 3rd October 2025

Small is beautiful

Katie dealt with my query promptly and efficiently - such a pleasure after some of my recent calls to other businesses’ so-called ‘customer services’. What a difference, query sorted in full and no sense of frustration! Reviewed on: 11th September 2025

Incredibly helpful and quick customer service team.

Incredibly helpful and quick customer service team. Spoke to Erin who was fantastic and got my query regarding mortgage overpayments sorted in Reviewed on: 5th September 2025

Efficient, Reliable, Helpful

I dealt with Jill, Mortgages advisor in Edinburgh and the service and received from her was outstanding. The service in Glasgow today for transfer of funds re house purchase was also very good. Reviewed on: 22nd August 2025

I needed assistance regarding title deeds and Katie...

I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropriate answer to my query as it cannot be answered immediately. Reviewed on: 30th July 2025

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