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Scottish Building Society: Mortgages reviews

View other Scottish Building Society products
4.81
Based on 385 reviews, last reviewed 13th Aug 2026
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
17%
See only 3 star reviews
4%
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2%
See only 1 star reviews
1%

Latest highest rating:

5

I had to phone the helpline to complete my transfer... I had to phone the helpline to complete my transfer to the new website and app. Maxine was so patient and we got there in the end. Reviewed on: 13th August 2026
Michael L's avatar
Michael L

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (385)

Mortgage

5
Always goes extra mile to help you Reviewed on: 9th March 2021
Broker Feedback's avatar
Broker Feedback

Peter McSherry

5
I bought a house back in September 2020. This is all thanks to Peter at the Edinburgh office. He provided the best customer service I have ever experienced. Peter worked so hard to make this process as straight forward and easy as possible despite some issues that arose on our behalf. He couldn’t have been any more professional, clear and friendly and I’m so grateful that when I picked up the phone one day to enquire it was him that answered. He is to thank for our amazing first home and we appreciate all of his hard work so much. I highly recommend him to anyone. Thank you so much Peter. Melissa Cummings Reviewed on: 10th February 2021
melissacummings15@gmail.com's avatar
[email protected]

Mortgage review

5
SBS is great in customer service: our mortgage went of without a hitch! Reviewed on: 13th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very polite staff - fast, efficient working Reviewed on: 11th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very friendly and approachable. They dealt with my application very promptly. Reviewed on: 4th December 2020
Mortgage customer's avatar
Mortgage customer

Harsh criteria for first time buyers

1
I’m a first time buyer and was hopeful of meeting the criteria for a 90% LTV mortgage. As part of the criteria you must have a specific job and/ or specific qualifications. One of the specific professions is a practising accountant on the ICAS register. This building society has failed to recognise that there are many different strands of accountancy as well as accountancy qualifications. Not all accountants choose to study ICAS. Some choose to study ACCA, CIMA, CTA or ICAEW. Because I chose to study CTA (instead of ICAS) I have been penalised and I’m ineligible for the 90% LTV mortgage. Because of discriminatory criteria first time buyers do struggle to get on to the property ladder. I strongly suggest that this building society revisits their policy. Reviewed on: 9th November 2020
Nadia's avatar
Nadia
Reply from Scottish Building Society Hi Nadida. We are sorry we weren't able to progress your application for a 90% LTV mortgage. Our Professional Mortgages are available to individuals regsitered with a number of governing bodies. In addition to ICAS we also consider applications from accountants registered with ACCA, CIMA and CIPFA. Response date: 10th November 2020
Scottish Building Society Logo
Scottish Building Society

Mortgage review

5
I like how easy SBS were to sort out my mortgage and how quick the process took. Reviewed on: 12th October 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Peter McSherry's service has been second to none throughout. He has kept us at ease through the full process and has been so helpful and knowledgeable. Reviewed on: 28th September 2020
Mortgage customer's avatar
Mortgage customer

Mortgage

5
I am a first-time buyer that was looking for a mortgage to be arranged during the current COVID pandemic and subsequent lockdowns. I found my adviser, Peter McSherry, to be informative and very efficient. Peter was aware of our tight deadline and kept us updated and reassured us. Excellent service and would recommend to anyone looking for good customer service and a smooth application process. Reviewed on: 24th September 2020
Fgray's avatar
Fgray

Mortgage review

5
Request for employer reference was mistakenly forgotten but was rectified promptly and communication was great. Thank you ! Reviewed on: 21st September 2020
Mortgages branch customer's avatar
Mortgages branch customer

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