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Scottish Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (372 reviews)

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4.68

Based on 372 reviews, last reviewed 27th Oct 2025

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

18%

Latest highest rating:

5

Approachable, Friendly, Professional Extremely approachable, good range of products, specialists in Scottish lending. Reviewed on: 27th October 2025

Verified source

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024

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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (372)

Smooth process and positive experience

Very smooth process, liked the fact this was a mutual society and a historical presence in the mortgage market. Staff were very helpful, I had to call for some advice and found they answered the phone quickly, had the answer I needed and were very easy to communicate with, that's a big positive for me. Reviewed on: 18th July 2025

It was a limited experience through a mortgage broke...

It was a limited experience through a mortgage broker but one which was completed quickly and efficiently. Reviewed on: 17th July 2025

My mortgage was easily and quickly arranged.

My mortgage was easily and quickly arranged. Reviewed on: 16th July 2025

They were always very helpful when I needed help

They were always very helpful when I needed help or advice regarding our mortgage and were surprisingly quick at replying to emails. Reviewed on: 15th July 2025

A very positive experience

A very positive experience in setting up then extending a mortgage with my daughter for her flat, Scottish Building Society mortgage advisors from the outset were very straightforward to communicate with. Have been a few hiccups in the process but their team have been consistently helpful & approachable . Reviewed on: 24th June 2025

Excellent Service a

I had an excellent service and no complaints whatsoever. Reviewed on: 20th May 2025

Remortgage process was smooth.

Remortgage process was smooth. All OK, thank you Reviewed on: 15th May 2025

Everything went smoothly with the mortgage, app wor...

Everything went smoothly with the mortgage, app works well and cus69mwr advisors were polite and knowledgeable. Reviewed on: 15th May 2025

Good experience

Overall a good experience, but took quite a long time to give a decision Reviewed on: 15th May 2025

Overall a good experience

Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society Reviewed on: 29th April 2025

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