Customer Service
34% of feedback is Process related
Top Age Profile: N/A
Top Channel Preference: N/A
154 reviews
Get ProductSavings review
It's Scottish, and concentrates on just being a building society. providing a safe, secure home for savings
Reviewed on 31st January 2021Savings customer![]()
Get ProductGlasgow branch review
Attractive interest rate. Easily accessible information, Speedy response when posting items
Reviewed on 28th January 2021Glasgow branch customer![]()
Get ProductGlasgow branch review
We completed our mortgage with SBS over 30 years and have dound them welcoming and friendly on our return
Reviewed on 27th January 2021Glasgow branch customer![]()
Get ProductSavings review
Simple to apply, good communication, helpful, friendly staff
Reviewed on 26th January 2021Savings customer![]()
Get ProductGlasgow branch review
Passbooks allow me to see my finances clearly, very pleasant staff in the Glasgow office
Reviewed on 25th January 2021Glasgow branch customer![]()
Get ProductGalashiels branch review
Easy to get answers and helpful, giving information and filling forms.
Reviewed on 25th January 2021Galashiels branch customer![]()
Get ProductGalashiels branch review
Requesting documentary proof, this by delaying the process by two weeks. Who has paper copies these days anyway. Get Doctors Certify - in a pandemic!
Reviewed on 22nd January 2021Galashiels branch customer![]()
Get ProductInverness branch review
Just a phone call away, listened to what product I was after, gave me all I needed
Reviewed on 21st January 2021Inverness branch customer![]()
Get ProductGlasgow branch review
Pamela at the BS advised me correctly, she knows what she was doing and acted on what was promised. It could be better if a/cscould be openned online and verification done by experian checks.
Reviewed on 21st January 2021Glasgow branch customer![]()
Get ProductGalashiels branch review
Fast, friendly, helpful, efficient service
Reviewed on 19th January 2021Galashiels branch customer![]()
Get ProductTroon branch review
Staff were very helpful, but some did not appear to understand online protocol
Reviewed on 18th January 2021Troon branch customer![]()
Get ProductGlasgow branch review
Super fast transaction in setting up a savings bond at Glasgow branch. Clear information on phone. Very impressive!
Reviewed on 27th December 2020Glasgow branch customer![]()
Get ProductGalashiels branch review
A friendly, mutual society with very good customer service. Thank you.
Reviewed on 26th December 2020Galashiels branch customer![]()
Get ProductTroon branch review
Only just opened my account but good service so far
Reviewed on 23rd December 2020Troon branch customer![]()
Get ProductGalashiels branch review
The Scottish Building Society are efficient and good to deal with. I like the folder the documents come in and that you still do passbooks
Reviewed on 22nd December 2020Galashiels branch customer![]()
Get ProductStuck in the 19th century
I applied for a monthly savings account but because I did not send up enough ID documents, they cannot open an account. I will now send up further ID but what a faff. The staff on the phone were very pleasant and rang me back as promised BUT the... Read more
I applied for a monthly savings account but because I did not send up enough ID documents, they cannot open an account. I will now send up further ID but what a faff. The staff on the phone were very pleasant and rang me back as promised BUT the Scottish Building Society must move into the 21st century and do electronic checks. I have accounts with lots of small building societies, Loughborough, Principality, Buckinghamshire and Cambridge to mention a few. They all confirmed my ID by electronic checks. Why can't SBS?
Reviewed on 21st December 2020paul holtham![]()
Get ProductSavings review
Straightforward application proces, rising interest rates would be welcomed, UK based
Reviewed on 19th December 2020Savings customer![]()
Get ProductGlasgow branch review
Good range of products at competitive rates, convenience of branch location and also passbooks! Everything I like in a building society
Reviewed on 18th December 2020Glasgow branch customer![]()
Get ProductGlasgow branch review
Form got posted out quickly. Branch service was good. Interest rate OK
Reviewed on 17th December 2020Glasgow branch customer![]()
Get ProductGalashiels branch review
Your adviser was very helpful in telling me that 1% 1 year bond had been withdrawn but if I sent application in immediately it would be honored
Reviewed on 15th December 2020Galashiels branch customer![]()
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