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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.87 (2856 reviews)

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4.89

Based on 2,856 reviews, last reviewed 19th Nov 2025

18% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Customer Service Good Was able to speak to someone on the phone and got all that I needed attended to. Reviewed on: 19th November 2025

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2856)

Customer Service Good

Was able to speak to someone on the phone and got all that I needed attended to. Reviewed on: 19th November 2025

Saving with Scottish Building Society.

Over the past decade or so ,I have received a consistently high standard of service from the staff at the Galashiels branch of the Scottish Building Society.,where Lorraine has been particularly helpful. In the past few days,Sophie in the Aberdeen branch and Kaia ,in Edinburgh ,have provided invaluable,accurate information relating to a possible reinvestment of matured funds. For any company to have such a high calibre of employees strewn across the “ four corners of Scotland speaks volumes for the high standard of the recruitment employed by Scottish Building Society. It goes without saying that I would recommend this institution to anyone wishing to find a home for their savings. Well done to all concerned…….and thank you. Reviewed on: 18th November 2025

Happy customer

It’s so refreshing to have your call promptly answered and then getting to speak with a real person who understands you and who you can understand. All of which leads to calm efficient and effective communications and positive outcomes and experience. Reviewed on: 17th November 2025

Exemplary Customer Service

I always appreciate having my call answered promptly, politely and efficiently by staff at Scottish Building Society. Quite simply, it’s so refreshing to be able to speak with a human being and to receive invaluable old-fashioned service. Thank you so much. . Reviewed on: 17th November 2025

Excellent customer support on telephone

Excellent customer support on telephone Reviewed on: 13th November 2025

Stocks and Shares ISA transfer to Cash ISA

Katie was very professional, personable and efficient in dealing with my enquiry Reviewed on: 10th November 2025

"First Class Customer Service" ..

Phoned the building society got through no problem. Spoke to Rachel who was very efficient friendly and helpful she answered all my queries and also agreed to post out further details of other products which I was interested in looking at. Reviewed on: 10th November 2025

Quick and courteous correction of my error.

Opened new account and I made mistake in transaction. Messaged with explanation of error and corrected, without fuss, in 24 hours. Reviewed on: 4th November 2025

Spoke to Lorraine re query on opening a savings acco...

Spoke to Lorraine re query on opening a savings account, she talked me through final stages to open account & make deposit. All done in a very friendly, patient & professional way which I really appreciated. Thank you so much. Reviewed on: 3rd November 2025

In branch service review

The lost letter you sent me wasn't franked and you had to go to the sorting office to collect it. Reviewed on: 31st October 2025

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