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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.85 (2143 reviews)

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4.83

Based on 2,057 reviews, last reviewed 22nd Apr 2025

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

4

Opening an online ISA not to easy.. Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon de... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2143)

Opening an online ISA not to easy..

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025

Friendly, Helpful, Quick

I went into the Galashiels branch to update my passbook and saw an alternative isa with a higher interest rate fixed from one year I made a very easy transfer and received the new passbook by post the following day. Small delay due to printer/copier. Reviewed on: 22nd April 2025

Friendly, Welcoming, Efficient

Excellent customer service - friendly personal welcome - face to face. Quick efficient set up of a new account next day confirmation and paperwork delivery. Reviewed on: 22nd April 2025

Good, Efficient, Courteous

Tax return: Interest payments on savings account. Reviewed on: 22nd April 2025

Very Professional Service

Funds transfer letter on my sbs isa maturation did not detail interest earned - total figure detailed. New account number had an x ? Why. Couldn't change address online or view it after it was changed. Reviewed on: 22nd April 2025

Friendly Local B.Socs (Mutual) No Shareholders

Very quick turn around from Galashiels Branch. I required some cash from my ISA ASAP. Reviewed on: 22nd April 2025

Knowledgeable, Friendly, Efficient

Have been a member of the society since 1984. Have always had a good rapport with the staff. Very friendly staff. Also like the "new look" of the office. Reviewed on: 22nd April 2025

First Class

First service. Nothing could be improved. Reviewed on: 22nd April 2025

Simply the best

First class service by appointment. Friendly staff a great bonus. Reviewed on: 22nd April 2025

Helpful, friendly, efficient

Good efficient, friendly service. However I feel that my book could have been completed with my transfer marked up to today rather than it being kept and sent back out to me. Reviewed on: 22nd April 2025

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