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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2475 reviews)

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4.86

Based on 2,475 reviews, last reviewed 27th Aug 2025

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Excellent service I have used telephone service on numerous occasions and always feel informed and supported with any questions. Highly recommend SBS for service and ... Read more Reviewed on: 27th August 2025

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2475)

Excellent service

I have used telephone service on numerous occasions and always feel informed and supported with any questions. Highly recommend SBS for service and staff for customer service. Reviewed on: 27th August 2025

SBS support makes Managing finances straightforward.

Managing finances is not always straightforward. A mix of ISAs, Bonds, and savings accounts can lead to a little confusion in terms of what can be opened, transferred and managed in any particular time window. The customer services support not only oils the machinery and process to meet customer needs, but on a personal level made the interaction a pleasure. Reviewed on: 26th August 2025

Excellent and thoughtful service.

Branch Manager ( Troon ) couldn't have been more considerate and kind. Very thorough with her information and very kind. Their opening hours are very limited, but she continued serving me until our transaction was completed. Thank you very much Reviewed on: 26th August 2025

Great customer service.

Unusually for a financial instution the Scottish Building Society words its recent letter and opening recorded message on the phone in welcoming terms. Its customer service is excellent in my experience. Joan today on the phone was very helpful. Reviewed on: 26th August 2025

Bond investment

Had to phone about reinvestment into bond ,Jill was extremely helpful and easy to talk to,she solved my problem in no time . Reviewed on: 22nd August 2025

I recently got in touch by phone to ask about openin...

I recently got in touch by phone to ask about opening a new savings account and found the service to be warm, professional and helpful. The experience of choosing and opening an online account and making a cash transfer was easier and more straightforward than I’d imagined. Follow up communication by email and post has since been excellent, timely and personal. Overall I’m very pleased with the product and the service. Reviewed on: 22nd August 2025

Telephone guidance

Katie was very helpful regarding maturity instructions and phoned us back as promised Reviewed on: 21st August 2025

Excellent to talk to a human about savings

Had a very focused and useful conversation which answered my questions and gave me good advice on saving products. Excellent to talk to a human about it all. Reviewed on: 21st August 2025

I rang SBS to ask for advice regarding one of my acc...

I rang SBS to ask for advice regarding one of my accounts and Kath was very helpful and she gave me all the info that I required to carry out my inquiry. Very friendly and helpful and a fast and efficient service. Reviewed on: 21st August 2025

Issue with using the web site.

Issue with using the web site. contacted the help centre. Excellent customer service and call back to check on issue. Reviewed on: 19th August 2025

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