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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3445 reviews)

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4.91

Based on 3,445 reviews, last reviewed 6th May 2026

75% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Katie MacKnight was very helpful - thanks Katie MacKnight was very helpful - thanks Reviewed on: 6th May 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3445)

Katie MacKnight was very helpful - thanks

Katie MacKnight was very helpful - thanks Reviewed on: 6th May 2026

Customer service

Your representative was very helpful professional and polite Reviewed on: 6th May 2026

Excellent customer service

Didn’t realise I needed an appointment and the women there (Dawn and akatie) were super accommodating and seen me there and then - which was really helpful Reviewed on: 6th May 2026

New Scottish Building Society members.

We were welcomed by Cara and she immediately put us at ease and helped us arrange two new accounts. Reviewed on: 6th May 2026

I recently visited the branch to open a new account...

I recently visited the branch to open a new account and had a genuinely great experience. The team were brilliant from start to finish, friendly, professional, and incredibly efficient. Everything was explained clearly and the whole process felt simple and well-organised, which made a real difference. I even found myself saying I wish more organisations made things this easy! I also really appreciated that, despite arriving quite late, the team continued to serve me without any rush, even after hours. That level of customer care doesn’t go unnoticed. A big thank you to the team for making what could have been a stressful task feel straightforward and positive. Reviewed on: 6th May 2026

Easy to deal with.

Easy to deal with. Everything explained clearly. Reviewed on: 5th May 2026

The ladies in Frederick street are a delight.

The ladies in Frederick street are a delight. I was assisted by Kaia today and she handled all of my queries perfectly. Reviewed on: 5th May 2026

A couple of issues were sorted out quickly by Katie...

A couple of issues were sorted out quickly by Katie McKnight Reviewed on: 5th May 2026

Staff are friendly and professional.

Staff are friendly and professional. It feels like part of a family or community which is sadly lacking in other institutions. Reviewed on: 5th May 2026

Called Customer Service this morning with a query on...

Called Customer Service this morning with a query on moving ISA products, they were very friendly, helpful and answered my questions fully. Reviewed on: 5th May 2026

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