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Scottish Building Society: Mortgages reviews

View other Scottish Building Society products
4.68
Based on 372 reviews, last reviewed 27th Oct 2025
22% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
See only 3 star reviews
4%
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2%
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1%

Latest highest rating:

5

Approachable, Friendly, Professional Extremely approachable, good range of products, specialists in Scottish lending. Reviewed on: 27th October 2025
Verified source

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (372)

Very good to deal with and with good rates

4
Been dealing with the society for helping with my new build Reviewed on: 10th March 2022
SBS Member Feedback's avatar
SBS Member Feedback

Thank you

5
Excellent service and professional manner from Peter McSherry. Always very polite and always called back when he promised to do so. Careful to explain the various stages and made our mortgage application a pleasant experience. Thank you. Reviewed on: 22nd February 2022
Neil Hart's avatar
Neil Hart

Thank you

5
Under the current climate of Covid, SB Society was faultless. Fast, efficient, and customer service first class. Reviewed on: 31st January 2022
SBS Member Feedback's avatar
SBS Member Feedback

Simply First Class

5
They care about their customers and demonstrate it by providing a true bespoke customer experience where you get to know and trust the advisor you are dealing with and this personal relationship remains available to you as long as you need it. Faultless professional service at all times. Reviewed on: 29th January 2022
Dadpop's avatar
Dadpop

Good service

5
Remortgage processed in professional, timely manner with no problems. Reviewed on: 11th January 2022
SBS Member Feedback's avatar
SBS Member Feedback

Re-morgage

5
John Boyd provided an excellent and highly professional service. His responses were fast and efficient, and I would highly recommend him. Thank you to John and the team. Reviewed on: 29th November 2021
SBS Member Feedback's avatar
SBS Member Feedback

Friendly Efficient Local Building Society

5
Fantastic local Building Society Reviewed on: 29th November 2021
SBS Member Feedback's avatar
SBS Member Feedback

Excellent personalised service

5
We were first attracted to SBS by the fact that it is a mutual organisation, owned and run for the benefit of its members. Unlike many other financial institutions is not primarily motivated by maximising profit and has a strong ethical commitment. What we didn’t expect, when we first became SBS members, was an incredible personalised service from dedicated professionals. The fact that we can talk to the same person about an issue rather than have to go through a call centre has been invaluable. Advice has always been provided clearly, in a timely and pleasant manner. The level of service provided is second to none, particularly during Covid which must have challenging. The high level of service was maintained and the reassurance and expertise provided was invaluable. Reviewed on: 16th November 2021
Kirsty R's avatar
Kirsty R

Website is outdated

1
Called and wasted my time completely to find out that they haven’t update their website, so that I now won’t qualify despite prior it appearing that I would. Reviewed on: 3rd November 2021
Jenna's avatar
Jenna

Peter McSherry was great.

5
We applied for additional borrowing against our existing mortgage with SBS and Peter McSherry was spot on from the beginning with what was a bit of a complex application for us. His advice and explanations definitely show his experience. Thank you!! Reviewed on: 16th September 2021
Blair Aitchison's avatar
Blair Aitchison

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