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Scottish Building Society: Mortgages reviews

View other Scottish Building Society products
4.69
Based on 372 reviews, last reviewed 27th Oct 2025
22% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Approachable, Friendly, Professional Extremely approachable, good range of products, specialists in Scottish lending. Reviewed on: 27th October 2025
Verified source

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly
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About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Mortgages reviews (372)

Very understandable procedure

5
The staff is very professional and consistent, they will lead you through the whole process and ask understandable questions. Managers let you time and possibility to fulfill papers/ answers needed. The package of documents you receive is very simple and thorough. Reviewed on: 24th July 2021
Alex's avatar
Alex

Intermediary viewpoint

5
SBS, when I have used them, have always been brilliant. The BDM is always on hand to run things by as they are more bespoke than most high street lenders. Their products have definitely improved over the last few years and the service I get from the whole team, including being able to talk to the underwriter, is second to none. Reviewed on: 20th May 2021
Claire Walsh's avatar
Claire Walsh

Easy to deal with

5
I took out a self-build mortgage and was delighted at how simple the process was. Being able to deal face to face with a member of staff is a very big bonus and the aftercare was excellent. As a result I have remained with SBS since completing the build, converting to their standard variable rate mortgage product. Reviewed on: 4th May 2021
Alan's avatar
Alan

Mortgage review

4
Thorough, efficient, trustworthy Reviewed on: 1st May 2021
Mortgage customer's avatar
Mortgage customer

Delighted customer of 12years

5
We’ve been happy mortgage customers for 12 years. A choice of excellent, fair products. Great communication. Helpful & professional staff. Would recommend without hesitation. Reviewed on: 29th April 2021
Judy's avatar
Judy

Edinburgh branch review

5
Local branch with friendly staff, nothing is too much trouble Reviewed on: 15th April 2021
Edinburgh branch customer's avatar
Edinburgh branch customer

Galashiels branch review

1
Keep promised call backs, respond to requests for updates, request all needed info at once Reviewed on: 8th April 2021
Galashiels branch customer's avatar
Galashiels branch customer

Mortgage

5
Always goes extra mile to help you Reviewed on: 9th March 2021
Broker Feedback's avatar
Broker Feedback

Peter McSherry

5
I bought a house back in September 2020. This is all thanks to Peter at the Edinburgh office. He provided the best customer service I have ever experienced. Peter worked so hard to make this process as straight forward and easy as possible despite some issues that arose on our behalf. He couldn’t have been any more professional, clear and friendly and I’m so grateful that when I picked up the phone one day to enquire it was him that answered. He is to thank for our amazing first home and we appreciate all of his hard work so much. I highly recommend him to anyone. Thank you so much Peter. Melissa Cummings Reviewed on: 10th February 2021
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[email protected]

Mortgage review

5
SBS is great in customer service: our mortgage went of without a hitch! Reviewed on: 13th December 2020
Mortgage customer's avatar
Mortgage customer

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