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Ratings based on 108 reviews Last review 3 months ago

Nationwide mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Nationwide...

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Nationwide mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Nationwide mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Fixed Rate Mortgage Reviews (108)

9th February 2020

slow and lose information

House sale almost fell through because Nationwide kept losing paperwork that I sent to them. Took 3 or 4 attempts to send things before they finally got them. I chose nationwide because at the time they were one of the only mortgage providers with...

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House sale almost fell through because Nationwide kept losing paperwork that I sent to them. Took 3 or 4 attempts to send things before they finally got them. I chose nationwide because at the time they were one of the only mortgage providers with whom you could apply online at a good rate. I ended up having to physically go into the bank for them to send my documents

28th January 2020

Top notch mortgage provider - excellent staff

Going with Nationwide for our first ever mortgage was totally stress and pain-free. They were there to help with face to face questions and the product we selected feels like a fair and decent way to have financed our house purchase. The app is very...

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Going with Nationwide for our first ever mortgage was totally stress and pain-free. They were there to help with face to face questions and the product we selected feels like a fair and decent way to have financed our house purchase. The app is very helpful to see where we are and I feel a sense of trust in them as a building society with a new local branch on hand if needed. Excellent!

19th January 2020

Dissatisfied with Branch service

I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I a...

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I’ll keep it short. Have been with Nationwide for years: ISAs, Mortgages and accounts. After several attempts to talk to someone from the Kilmarnock or Irvine branched I gave up. Have subsequently moved to another another ended. Their loss, I also found some staff old fashioned in their values and views.

30th November 2019

So easy and so low

Unbelievably easy process. Information on website very clear and easy to understand. A choice of products all at very competitive rates and application was very straightforward. Just a few clicks and I had a great new mortgage deal.

26th November 2019

Excellent customer service

Been with Nationwide for over 10 years now. Always helpful whenever I call in regards to overpayment and rates. Once I was given the wrong info and charged for overpayent but this was refunded straight away with an apology. Great advice on the...

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Been with Nationwide for over 10 years now. Always helpful whenever I call in regards to overpayment and rates. Once I was given the wrong info and charged for overpayent but this was refunded straight away with an apology. Great advice on the phone regarding mortgage renewing online as well and was given £100 for doing it online.

22nd July 2019

HAVE CANCER INSTEAD OF BECOMING A NATIONWIDE CUSTOMER

It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I...

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It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I knew more by reading Nationwide's public policy from their site than the so called Mortgage Consultants. My simple case was completely messed up by their so called Mortgage Consultants who are nothing but Mortgage Software Operators.

That was the start of my nightmare. I logged a complaint and the most condescending, fabricating and lying complaints handler was my next nightmare. It seems like she is trained to intimidate complaining customers. She lied to me on the phone and then when I challenged her lies on written email and asked them to review the phone calls I was told in a written reply that they lost my phone recording!!!

Even at a high cost of £5500 early repayment charges, I decided to change the lender because I can not trust this bank or their software and their mortgage consultants dont allow manual application by underwriters.

So If anyone wants to re-mortgage with them then my advise is either not to have any unusual circumstances in life that may result in a review by Nationwide or dont go with Nationwide in the first place, because they don't have humans but trained robots who are only able to operate a non trustworthy software and trained bullys who intimidate customers when they complain.

Given a choice between having cancer and taking a mortgage with Nationwide, I will chose cancer.

NB: I have contacted BBC Watchdog. Hopefully people will soon see the whole story and learn from my misfortune with this company.

23rd February 2019

Painfully slow mortgage application

I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior u...

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I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior underwriter will apply discretion. I had already sent duplicate now as benefit is due review in April they are saying I cannot prove addition income for foreseeable future. The property is now entering search stages and I have submitted child tax credits letter Which will take a week
To assess as each document upload takes 2 days. I am
Sick of the delays as this letter has held everything up. Other proofs straight away approved. I wish they had been honest with me and just refused earlier on then Could have closed my account as well with Nationwide as really annoyed with them. I hope people reading this will stay clear as single working mothers have no chance of getting approved if same circumstances as mine.

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