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Ratings based on 92 reviews Last review 4 weeks ago

Nationwide mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Nationwide...

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Nationwide mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Nationwide mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Fixed Rate Mortgage Reviews (92)

22nd July 2019

HAVE CANCER INSTEAD OF BECOMING A NATIONWIDE CUSTOMER

It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I...

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It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I knew more by reading Nationwide's public policy from their site than the so called Mortgage Consultants. My simple case was completely messed up by their so called Mortgage Consultants who are nothing but Mortgage Software Operators.

That was the start of my nightmare. I logged a complaint and the most condescending, fabricating and lying complaints handler was my next nightmare. It seems like she is trained to intimidate complaining customers. She lied to me on the phone and then when I challenged her lies on written email and asked them to review the phone calls I was told in a written reply that they lost my phone recording!!!

Even at a high cost of £5500 early repayment charges, I decided to change the lender because I can not trust this bank or their software and their mortgage consultants dont allow manual application by underwriters.

So If anyone wants to re-mortgage with them then my advise is either not to have any unusual circumstances in life that may result in a review by Nationwide or dont go with Nationwide in the first place, because they don't have humans but trained robots who are only able to operate a non trustworthy software and trained bullys who intimidate customers when they complain.

Given a choice between having cancer and taking a mortgage with Nationwide, I will chose cancer.

NB: I have contacted BBC Watchdog. Hopefully people will soon see the whole story and learn from my misfortune with this company.

23rd February 2019

Painfully slow mortgage application

I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior u...

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I started my mortgage application early February and was truthful about my sources of income. As I work part time due to my disabled son am being penalised for 3 weeks for DLA letter as I didn’t have all the pages only front page. Misled that senior underwriter will apply discretion. I had already sent duplicate now as benefit is due review in April they are saying I cannot prove addition income for foreseeable future. The property is now entering search stages and I have submitted child tax credits letter Which will take a week
To assess as each document upload takes 2 days. I am
Sick of the delays as this letter has held everything up. Other proofs straight away approved. I wish they had been honest with me and just refused earlier on then Could have closed my account as well with Nationwide as really annoyed with them. I hope people reading this will stay clear as single working mothers have no chance of getting approved if same circumstances as mine.

9th November 2018

First class customer service

I have had a mortgage with Nationwide for around 7 years, and wanted to remortgage. I was offered a good deal with another provider (via my employer) but I thought I would just double check what Nationwide could offer - and they bettered it. I highly...

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I have had a mortgage with Nationwide for around 7 years, and wanted to remortgage. I was offered a good deal with another provider (via my employer) but I thought I would just double check what Nationwide could offer - and they bettered it. I highly recommend Nationwide for not only saving money, but first class customer service.

8th November 2018

Brilliant service

We live in a fairly rural area so we did a video conference call for our mortgage. It was simple and painfree! The mortgage advisor answered all of our questions and clearly explained everything. I would recommend Nationwide to everybody!

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