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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.35 (185 reviews)

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4.37

Based on 185 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

4

Mortage. Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower. Reviewed on: 15th July 2025

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (185)

Great mortgage rate

I have had a mortgage with Nationwide for 5 years and the rate was very good. Reviewed on: 11th January 2023

Mortgage Application delayed until they could charge me more

Nationwide promised to honour a mortgage Decision in Principle for up to 3 months after applying. First, they refused to allow me to "increase" my deposit, unless I took a mortgage with a higher rate. Somehow being a safer customer was a bad thing... Then I applied for the mortgage well within that time limit, only for them to stall the process with repeated requests for evidence of funds (which I responded promptly to, and which would not even have been part of the deposit anyway!). Eventually the 3 month limit hit and despite already applying they refused to honour the DiP because time had run out. Only choices left were to take a more expensive mortgage or look elsewhere, which I am doing. Utter waste of time. Reviewed on: 6th January 2023

Simple and good value

Mortgage process was straightforward and ensured we fixed at the best rate available. Reviewed on: 15th August 2022

Quick process

Great online service simple and quick Reviewed on: 14th August 2022

Terrible service

Been with bank for 25 years I decided to open a basic account to go with my other account they opened it up then 10 days later closed my account and took my money they are a bunch of thieves Reviewed on: 10th April 2022

Straightforward and easy

I found this a pleasant experience and straightforward to set up. Reviewed on: 4th April 2022

Great rate easy to contact

Greta mortgage rate helpful on the phone Reviewed on: 30th March 2022

Ask to check your data and get it erased

I had been a member for many years and recently closed all of my accounts following a lack of interest in the retention of business from the CEO. Following this I asked them to erase all of my data and following some very inconsistent replies saying it's 12 years and then only 6 I received a final email from them saying that they would not reply to any further correspondence saying that any further contact from me would be marked as unanswered. How rude is that? I had previously asked for copies of all of my data which I did receive a link to and you would be amazed how much and what they retain. So I have made a note to contact them in 6 six years to have it all removed as one of the things that they never assured me of was that it would actually be deleted even then. Time will tell, so be warned and maybe check out your position. Reviewed on: 18th March 2022

1989

Using a plastic card reader to transfer money. Like banking in 1989. Don’t bother with these jokers Reviewed on: 16th March 2022

Notorious for down valuations

Nationwide are well known among brokers and individuals as down valuers. This means they down value your property in order to get you onto higher rates. By the time they tell you they have down valued your property you’ve already paid the fees and gone through credit checks - at which point most customers simply just accept the down valuations and end up paying more. Reviewed on: 15th March 2022

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