Write a review

Go to business site

Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.55 (197 reviews)

View other Nationwide products

4.55

Based on 197 reviews, last reviewed 17th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

11%

10%

Latest highest rating:

5

Nationwide mortgage was very easy to set up. Nationwide mortgage was very easy to set up. The steps were clearly defined and the process was quick. Mortgage rates are always competitive too. I wo... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

Read all reviews Write a review

About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Review Nationwide: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide Mortgages reviews (197)

Simple and carefully explained

My review is about how simple it was to apply for a mortgage with Nationwide. The process took around 4 weeks (I think) and was well explained to me throughout by my advisor. I am now the proud owner of my first home. Thank you Nationwide! Reviewed on: 10th June 2015

Happy customer

I've been a happy Nationwide customer for a while now. I looked at a few mortgages, but chose to stick with Nationwide due to the good customer service I have experienced with them. Reviewed on: 18th May 2015

Very long wait for anything to happen...

Having recently applied for a fixed rate mortgage at Nationwide, I can say that I have mixed feelings about the experience. We had some difficulty initially getting an appointment but were assured things would moved quickly from them on. However, our application did not submit electronically and that marked the beginning of a long 3 week wait whilst everything was submitted manually. Once all this had happened, however, the decision was then made very quickly and there were few other issues. Reviewed on: 22nd April 2015

from the beginning they didn't take me seriously

As a first time buyer I was looking to get a mortgage and some advice. I went into a branch and was told it would be better to go online than speak to someone. After letting them know I would be more comfortable discussing with someone (as I had been offered in other banks) they begrudgingly booked me an appointment. On the day of the appointment I was phoned up and the meeting cancelled and was just told to go online and use a calculator which was not what I wanted at all but after feeling this resistance decided to not bother and go elsewhere. Reviewed on: 21st April 2015

Postponed by mortgage payment automatically

Recently forgot to transfer money into my Nationwide account for my mortgage payment and when Nationwide tried to take it out they reimbursed me it as it went into minus but notified me so I could put the money in. Really helpful and they didn't charge me a penny for the error! Reviewed on: 19th March 2015

Loyalty didn't help me much

Me and my partner have been quite loyal to Nationwide but this hasn't always helped. Trying to apply for a mortgage wasn't an easy process even though they have known us for ages. It's been quite frustrating, and the lack of face to face contact doesn't help what is quiet a complex process Reviewed on: 28th October 2014

Superb product and customer service

Having saved with Nationwide for the previous year or so I finally decided to take the plunge and buy my first home. The process was very straight forward and everything was explained to me clearly - once I'd been to my local branch to go through my options I applied in-branch and subsequently received several calls to update me on progress. Customer service was great throughout and it was a nice touch that they sent me a welcome hamper when I moved into my home. Reviewed on: 1st October 2014

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Tracker Rate Mortgage
from Principality Building Society 0.00 from 0 reviews
Mortgages
from Vernon Building Society 4.83 from 596 reviews
Mortgages
from Marsden Building Society 4.59 from 135 reviews

Want to see more from Nationwide?

FlexDirect
from Nationwide 4.73 from 371 reviews
FlexAccount
from Nationwide 4.62 from 1096 reviews
Cash ISA
from Nationwide 4.61 from 74 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub