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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.55 (197 reviews)

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4.55

Based on 197 reviews, last reviewed 17th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

11%

10%

Latest highest rating:

5

Nationwide mortgage was very easy to set up. Nationwide mortgage was very easy to set up. The steps were clearly defined and the process was quick. Mortgage rates are always competitive too. I wo... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (197)

Good product, but screwed up during our move

We really like Nationwide and we've been with them for years and have happily recommended them in the past. However our recent move was made incredibly stressful when they suffered an IT fault on out move day, and were unable to complete our transaction. We were forced into a hotel at short notice. They did resolve the problem and promised compensation, however their initial offer was desperately inadequate and they were difficult to deal with. The matter has now been resolved, but it has left a sour taste to a previously excellent relationship. Reviewed on: 3rd February 2018

Local service

You can ring straight to the branch to book appointments and speak to someone in your local branch. This enables you to build a relationship with your local branch which you just don't get from other banks. Rates are great too which is always good! Reviewed on: 9th January 2018

New Mortgage

The staff were so helpful and gave us all the options available to us for our mortgage. We chose the best one and are very happy with the service from the Nationwide Reviewed on: 25th December 2017

Never any problems

Easy to deal with, easy to manage online and never any problems dealing with Nationwide. Friendly and helpful staff in branches and useful secure communications online mean I'd not hesitate to recommend this. Reviewed on: 12th December 2017

Good service and rates

Good, efficient service from Nationwide. The process for applying for the mortgage was easy with various rates on offer. Reviewed on: 26th November 2017

excellent service

Can't praise Nationwide enough for their mortgage offer they made us. Reviewed on: 17th November 2017

Responsible lending, Truly

After applying for a new mortgage to move home my wife and I felt that we would have no problems with both having excellent credit scores. Nationwide actually surprised us by not just handing money out straight away. There was a number of questions they asked that made us evaluate all of our spending. The mortgage was agreed but how we look at our spending has changed. Thank you. Reviewed on: 16th November 2017

easy to set up fleixble

Very easy to set up, very friendly staff, lots of flexible options Reviewed on: 15th November 2017

Helpful and great knowledge

Arranging a mortgage was very straight forward with the in branch mortgage advisor. His knowledge was very good and I also like the app details of the mortgage rates, layout, and current balance. Reviewed on: 8th November 2017

Nationwide 2 year fixed rate mortgage

Could of done better by not asking for documents that were already submitted twice, notes left on system were not read so agents kept on asking for the same documentation. Slowed down application Reviewed on: 7th November 2017

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