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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.55 (197 reviews)

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4.55

Based on 197 reviews, last reviewed 17th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

11%

10%

Latest highest rating:

5

Nationwide mortgage was very easy to set up. Nationwide mortgage was very easy to set up. The steps were clearly defined and the process was quick. Mortgage rates are always competitive too. I wo... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (197)

Heartless!

I borrowed £40,000 for 10 months. I was made redundant unexpectedly and had to draw company pension early. On top of the mortgage payments to Nationwide, I had to pay an extra £1,527.00 to them when I used the pension to redeem the mortgage. I found out after that I could have had another mortgage with them without paying the EPC and the same payments. How was I to know I would be made redundant? I should have been claiming a government pension now but they changed it until I'm 66. Losing 45 grand! It gives me no hope to live as can't get a job at my age. I would not trust them again. Reviewed on: 15th September 2018

Mortgage

Good rate and really easy to remortgage Reviewed on: 17th July 2018

Customer focused

I have had a mortgage with nationwide for many years and have had to contact them many times, face to face and over the phone & have always found them nothing but helpful and always speedy in getting queries solved Reviewed on: 10th June 2018

COMPLETE MESS

when I first started banking with Nationwide, they were lovely. Now I have to change my card details continually as they keep putting a block on it as they don't believe that it is I using MY OWN MONEY. They keep claiming its been bloody compromised. I DONT UNDERSTAND. Reviewed on: 5th May 2018

Great rate, great service

Having taken out a mortgage with Nationwide in 2013 I was due a review after my fixed rate was coming to an end. In the review the Nationwide staff were very friendly and helpful in explaining the situation and what they could offer. The bottom line: they gave me a rate that means I can still pay what I've been paying for the last 5 years but because of the lower rate means I will be mortgage free sooner than expected having wiped 8 years off the term. In addition, I got £100 cashback for my loyalty. Reviewed on: 1st May 2018

Smooth

Good service and competitive rates Reviewed on: 4th April 2018

Great price

Opened my first account with Nationwide and have always had great service. Our mortgage is currently half the price of what my friends pay for rent! Amazing deals and great friendly service. Reviewed on: 4th April 2018

A straightforward mortgage with a reasonable rate

As a first time buyer I found my experience with Nationwide to be straightforward and efficient. They offered the fixed rate mortgage I was looking for and my dealings with them ever since have been positive. Reviewed on: 12th February 2018

Very easy

Good comms. Polite to talk to. Had to hold on the line for a while Reviewed on: 11th February 2018

Professional and competitive

Customer service is very good, rates competitive , feel valued Reviewed on: 9th February 2018

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