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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.35 (185 reviews)

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4.38

Based on 185 reviews, last reviewed 15th Jul 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

4

Mortage. Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower. Reviewed on: 15th July 2025

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (185)

Customer focused

I have had a mortgage with nationwide for many years and have had to contact them many times, face to face and over the phone & have always found them nothing but helpful and always speedy in getting queries solved Reviewed on: 10th June 2018

COMPLETE MESS

when I first started banking with Nationwide, they were lovely. Now I have to change my card details continually as they keep putting a block on it as they don't believe that it is I using MY OWN MONEY. They keep claiming its been bloody compromised. I DONT UNDERSTAND. Reviewed on: 5th May 2018

Great rate, great service

Having taken out a mortgage with Nationwide in 2013 I was due a review after my fixed rate was coming to an end. In the review the Nationwide staff were very friendly and helpful in explaining the situation and what they could offer. The bottom line: they gave me a rate that means I can still pay what I've been paying for the last 5 years but because of the lower rate means I will be mortgage free sooner than expected having wiped 8 years off the term. In addition, I got £100 cashback for my loyalty. Reviewed on: 1st May 2018

Smooth

Good service and competitive rates Reviewed on: 4th April 2018

Great price

Opened my first account with Nationwide and have always had great service. Our mortgage is currently half the price of what my friends pay for rent! Amazing deals and great friendly service. Reviewed on: 4th April 2018

A straightforward mortgage with a reasonable rate

As a first time buyer I found my experience with Nationwide to be straightforward and efficient. They offered the fixed rate mortgage I was looking for and my dealings with them ever since have been positive. Reviewed on: 12th February 2018

Very easy

Good comms. Polite to talk to. Had to hold on the line for a while Reviewed on: 11th February 2018

Professional and competitive

Customer service is very good, rates competitive , feel valued Reviewed on: 9th February 2018

Good product, but screwed up during our move

We really like Nationwide and we've been with them for years and have happily recommended them in the past. However our recent move was made incredibly stressful when they suffered an IT fault on out move day, and were unable to complete our transaction. We were forced into a hotel at short notice. They did resolve the problem and promised compensation, however their initial offer was desperately inadequate and they were difficult to deal with. The matter has now been resolved, but it has left a sour taste to a previously excellent relationship. Reviewed on: 3rd February 2018

Local service

You can ring straight to the branch to book appointments and speak to someone in your local branch. This enables you to build a relationship with your local branch which you just don't get from other banks. Rates are great too which is always good! Reviewed on: 9th January 2018

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