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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.35 (185 reviews)

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4.36

Based on 185 reviews, last reviewed 15th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

4

Mortage. Mortage. I had a mortage from Nationwide. It was good. i just wish the interest rates were lower. Reviewed on: 15th July 2025

Latest lowest rating:

1

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (185)

Very long wait for anything to happen...

Having recently applied for a fixed rate mortgage at Nationwide, I can say that I have mixed feelings about the experience. We had some difficulty initially getting an appointment but were assured things would moved quickly from them on. However, our application did not submit electronically and that marked the beginning of a long 3 week wait whilst everything was submitted manually. Once all this had happened, however, the decision was then made very quickly and there were few other issues. Reviewed on: 22nd April 2015

from the beginning they didn't take me seriously

As a first time buyer I was looking to get a mortgage and some advice. I went into a branch and was told it would be better to go online than speak to someone. After letting them know I would be more comfortable discussing with someone (as I had been offered in other banks) they begrudgingly booked me an appointment. On the day of the appointment I was phoned up and the meeting cancelled and was just told to go online and use a calculator which was not what I wanted at all but after feeling this resistance decided to not bother and go elsewhere. Reviewed on: 21st April 2015

Postponed by mortgage payment automatically

Recently forgot to transfer money into my Nationwide account for my mortgage payment and when Nationwide tried to take it out they reimbursed me it as it went into minus but notified me so I could put the money in. Really helpful and they didn't charge me a penny for the error! Reviewed on: 19th March 2015

Loyalty didn't help me much

Me and my partner have been quite loyal to Nationwide but this hasn't always helped. Trying to apply for a mortgage wasn't an easy process even though they have known us for ages. It's been quite frustrating, and the lack of face to face contact doesn't help what is quiet a complex process Reviewed on: 28th October 2014

Superb product and customer service

Having saved with Nationwide for the previous year or so I finally decided to take the plunge and buy my first home. The process was very straight forward and everything was explained to me clearly - once I'd been to my local branch to go through my options I applied in-branch and subsequently received several calls to update me on progress. Customer service was great throughout and it was a nice touch that they sent me a welcome hamper when I moved into my home. Reviewed on: 1st October 2014

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