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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.37 (192 reviews)

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4.43

Based on 192 reviews, last reviewed 29th Jan 2026

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

5

Great service and competitive. Great service and competitive. When needed clarity was very helpful and understanding! Reviewed on: 29th January 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Mortgages reviews (192)

Great customer service

We have just bought our mortgage with nationwide for our first home. They couldn't have been more helpful when we phoned them to discuss the terms etc. They explained the terms of the mortgage thoroughly and clearly when we were totally unaware. Definitely recommend them for first time buyers. Reviewed on: 24th December 2016

Great rate and service

After researching rates, Nationwide offered a competitive short term deal with no fee. It went through quickly with no issues. Reviewed on: 20th December 2016

Delay Delay Delay

Applied for mortgage in first week of July It is now coming up to mid-December, and don't even have an offer. "Two day turnaround" for reviewing documents is actually 4 days, before you can escalate the case. Note that escalation can take "one day" (three) to return to you. Reasons for delay vary from an incorrect valuation (said the property was underpinned, 1 month and several fees later showed it wasn't) and documentation they should have requested at application stage being requested 3 months later. Reviewed on: 8th December 2016

Great product, user-friendly and they seem to be on your side (by comparison to most!)

Nationwide understand that you can't plan everything in your life and seem to offer a level of flexibility. Reviewed on: 21st November 2016

Straight Forward Process

Taking out a Fixed Rate Mortgage with Nationwide was the most straightforward process from buying my new home. They kept me up to date with every stage of the process and they were always helpful when I contacted them. Reviewed on: 14th November 2016

Nationwide Mortgage Review

A decent rate with good flexibility and customer support. Reviewed on: 14th November 2016

Excellent value for a first time buyer

I got a first time buyer's mortgage through the Nationwide recently and they have been really helpful, especially when I've contacted them with lots of questions as I am new to the mortgage game. The mortgage itself is at a very competitive rate and had no arrangement fees - in fact I got £500 cashback after completion! I also had the very welcome bonus of a new home box delivered on the day I moved in full of goodies and useful items - everything from teabags, biscuits and mugs to a home magazine, toilet paper and kitchen roll. They have a secure message system online which I have used a few times and they always get back to me quickly with the correct information. I already had two other products with them to it was easy to log into the system. I would definitely recommend them as the branch staff are also helpful and friendly and there are still lots of branches around. Reviewed on: 14th November 2016

Great service at a great rate

I easily acquired consent to let my property out with nationwide. They made it a swift and easy process, with minimal cost. I was expecting to have to change to a far more costly landlords mortgage, thankfully they helped me avoid this. Reviewed on: 14th November 2016

Excellent service and got cash back for being loyal

Rewards loyalty which not many companies do. Would recommend to anyone. Have all my banking and mortgage with them. Reviewed on: 14th October 2016

best company we have used for mortgaging

We remortgaged back in 2011 to Nationwide. The process was really easy and all contact was friendly and professional. We have since remortgaged again in 2013 and 2015 and stayed with Nationwide both times as they have offered the best rate for us. The process has been so smooth and easy each time , stress free and worry free. I would really recommend you give them a look if you are thinking of changing your mortgage. Reviewed on: 8th September 2016

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