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14th September 2017
Account with bonus
A current account without charges and free travel insurance thrown in.
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Your FlexAccount Reviews (201)
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10th September 2017
Account with benefits
A current account with no charges and free travel insurance thrown in. What more could you want?
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6th September 2017
Excellent customer service.
always quick and easy to get anything done. Never had a problem.
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31st August 2017
Terrible customer service
Staff told me wrong information over the phone regarding my overdraft. Now received overdraft fee and they won't review the phone call to see that I was told wrong information - told me they can't refund the money and it's in the 'small print'
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21st August 2017
I Love Nationwide
They cater to all your needs. In branch staff are very courteous and friendly and have great suggestions that they offer to customers e.g. re-mortgaging to save you money by changing to a lower interest rate - saved £1,600 per year. Very happy with ...
Read moreThey cater to all your needs. In branch staff are very courteous and friendly and have great suggestions that they offer to customers e.g. re-mortgaging to save you money by changing to a lower interest rate - saved £1,600 per year. Very happy with that.
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9th August 2017
Fantastic
It was easy to set up an account with Nationwide, the customer service department were very friendly, clear and precise in their delivery of information. I am glad I opened this account.
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1st August 2017
Best bank account
I have had a flex account with Nationwide for nearly 25 years. The extras you get with the account are fantastic - travel insurance, mobile phone and breakdown cover. I would recommend Nationwide to everyone for their first class customer service...
Read moreI have had a flex account with Nationwide for nearly 25 years. The extras you get with the account are fantastic - travel insurance, mobile phone and breakdown cover. I would recommend Nationwide to everyone for their first class customer service and products on offer.
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1st August 2017
Awful awful awful
Was with nationwide for over 30 years and they treated me like dirt. Stay away.
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21st July 2017
They just don't listen to customer feedback!
Having banked with Nationwide for over three decades, I was disappointed that staff don't take notice of customer feedback. It's not acceptable to display politically-motivated posters inside branches. The result? I took my £150K to Santander.
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21st July 2017
No security to your account. Very poor services
Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money...
Read moreTerrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money been stolen). So my account been in minus until I closed it. The customer service is terrible. Departments do not communicate at all. I do not recommend this bank to nobody. It was a mistake of choosing this bank. Branches are very far. I think it is few in South East London area.
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20th July 2017
Tremendous
Have had the flex account for Nationwide for years and they are superb - website is very good to use and they have always been very friendly and helpful in branch.
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11th July 2017
Flexable
The app is so easy to use, I can see my account instantly and see what has gone in and come out, I love the impulse saver too
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29th June 2017
Arbitrary withdrawal of overdraft
Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment.
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11th June 2017
Great service, terms and flexibility
I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability.
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11th June 2017
Not as user friendly as they would have you believe
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i...
Read moreNationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name.
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11th June 2017
Not as user friendly as they would have you believe
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i...
Read moreNationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name.
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10th June 2017
Worst bank ever
No fault of my own when I kept going overdrawn but I have to give credit to the person I spoke to who was very professional and returned all my charges going back from September 2016 to March 2017 and then the nightmare really begun. Nationwide...
Read more No fault of my own when I kept going overdrawn but I have to give credit to the person I spoke to who was very professional and returned all my charges going back from September 2016 to March 2017 and then the nightmare really begun. Nationwide returned 50.00 back to my account and then took it straight back out again .
Then £100 in, another error so 50 out and didn't have the audacity to notify me. This kept happening to the point I switched to another account with Nationwide thinking fresh start, but no, more money in then out again. This as happened three time in the last three months, the latest 9 June 2017. My account is such a mess can't bare to read my statements. Poor service and staff who would probably struggle working a shop til. I will be closing my account ASAP and then the nightmare will be over.
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