Easy to use

I am more concerned about financial services being ethical and not investing in fossil fuel companies, to my surprise Nationwide ticks this box. So I was happy to keep using them as my bank.

Reviewed on 28th February 2021

John Riley

Owned by it's members

ESG factors for Nationwide really show how much of an impact for the force of good Nationwide has. The only place where you can Bank and feel like you're in a community where everyone wants to make a difference for a better future.

Reviewed on 21st February 2021

DrPigeon

Great bank

Great bank been with them now for many years and have found their app to be absolutely brilliant

Reviewed on 18th January 2021

Mrdazy

Blocking a vulnerable 77 year old man from his money

Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. SHAME ON YOU NATIONWIDE

Reviewed on 3rd December 2020

Jenni Sheldon Gorgun

dont try to leave

Honestly cant believe how hard it is... Read more

Honestly cant believe how hard it is to…
Honestly cant believe how hard it is to remove a name from a joint account. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. Poor Poor customer service, no one seems to resolve the problem.

Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@

Reviewed on 29th October 2020

bob12345

Nationwide/LSG phone insurance

I would like to make a complaint about the service I have been getting from your insurance provider... Read more

I would like to make a complaint about the service I have been getting from your insurance provider LSG.
I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account).
The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post.
I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again
Why was I sent the wrong form from LSG team in the first place? Now the weekend is around the corner and this will delay by claim process by a week!
What kind of service is this?!? And what sort of untrained people are working for LSG/Nationwide?!?
This is all very upsetting, the horrible experience I lived was bad enough and now I will not have phone for days because of someone else's error...
Disappointed would be an understatement on how I am feeling right now.

Reviewed on 23rd October 2020

Victoria Rua

THE WORST BANK EVER

THE WORST BANK... Read more

THE WORST BANK EVER!!!!!
They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank!

Reviewed on 15th October 2020

Lariahagi041@gmail.com

waste of money and time

Every year they change my debit card despite the fact that it is valid for another 4 years. I have to notify all the companies that have my details and have to memorise the new card details. Why? Producing the cards costs money, posting it costs money... Read more

Every year they change my debit card despite the fact that it is valid for another 4 years. I have to notify all the companies that have my details and have to memorise the new card details. Why? Producing the cards costs money, posting it costs money my money and why? Impossible to get through to them even though they stopped the free number. Thanks a bunch.

Reviewed on 9th October 2020

Emel

Always able to help when have problems, very quick efficient, friendly and easy to contact

I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had... Read more

I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account

Reviewed on 11th September 2020

Kelly Comper

Honestly the worst experience with any bank

Honestly the worst experience with any bank. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. There customer service is honestly terrible. Not to mention how they have tried... Read more

Honestly the worst experience with any bank. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. There customer service is honestly terrible. Not to mention how they have tried for two months in a row to close my account on the first of the month when rent is due etc. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. I wish I never swapped from my previous bank its the worst mistake I have ever made.

Reviewed on 2nd September 2020

keagin

Value for Money Bank Account

I love my Flexaccount. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card.

Reviewed on 6th July 2020

DancingInTheMoonlight

Current, up to date banking

Always there, ready to help with any concern

Reviewed on 1st July 2020

Doug Clarke

I was defrauded and had zero support from NBS

I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week... Read more

I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned.

2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks.

To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds.

Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!!

Reviewed on 8th June 2020

Atif Hussain

Truly Great Customer Service

Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too.

Reviewed on 8th June 2020

Ian

No support against fraudsters

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very na... Read more

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid

Reviewed on 31st May 2020

Bob

Trustworthy Bank

Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands

Reviewed on 29th May 2020

Carol Edwards

Simple system and quick to resolve any issues.

Bank card taken by cash machine and so easy to report, and order a new card. The card arrived in 3 days and no issues with being unable to still access funds.

Reviewed on 20th May 2020

James Hargreaves

Great everyday account

I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. No problems and feels safe and secure.

Reviewed on 4th May 2020

Josie Bell

Helpful and easy to access

We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking.

Reviewed on 27th April 2020

Clare

Great Service

Alway polite always efficient and very professional

Reviewed on 27th April 2020

Rejhas