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Nationwide FlexAccount Reviews

Ratings based on 496 reviews Last review 4 days ago

Nationwide FlexAccount reviews come from people like you! With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. And remember, if...

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Nationwide FlexAccount reviews come from people like you! With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. Together, we can make financial services work better for everyone.

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Your FlexAccount Reviews (496)

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31st May 2020

No support against fraudsters

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very na...

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Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid

Bob's avatarBobLevel 1
(0)
17th April 2020

Travel Insurance & Mobile phone insurance with Flex account plus

Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to...

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Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to music!
The phone insurance was an absolute joke. Effectively paid out £75.00 for a £500.00 iPhone.
Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. This is no way to treat loyal long standing Nationwide customers.

Andrew's avatarAndrewLevel 1
(0)
23rd March 2020

Disgraceful support & banking facility

Disgraceful customer service and banking facility....

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Disgraceful customer service and banking facility.

If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.

Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.

Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.

These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.

Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?

As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.

This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!

By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.

I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.

Mr S.Y's avatarMr S.YLevel 1
(0)
22nd February 2020

Tried to switch my account and no direct debits/standing orders switched!

I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old ...

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I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old account).
I only found out that they hadn't transferred any of my standing orders or direct debits over from my old account when I got an email saying I didn't qualify for the £100 because I hadn't switched any direct debits! All of my payments that were supposed to go out over a month were missed, and it's been really inconvenient for me, with absolutely no help from Nationwide, and very rude customer service representatives. So disappointed, I've closed my account with them immediately.

Ellen Gravener's avatarEllen GravenerLevel 1
(1)
9th February 2020

Solid

I also use Monzo and some of the newer disruptor saving/banking apps, and while I really appreciate their new features, I've not yet switched over as I appreciate the reliability of Nationwide. There's nothing particularly innovative with them, but...

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I also use Monzo and some of the newer disruptor saving/banking apps, and while I really appreciate their new features, I've not yet switched over as I appreciate the reliability of Nationwide. There's nothing particularly innovative with them, but equally I've never had much difficulty - they're simply a dependable company who I'd trust with my money

Andrew Craig's avatarAndrew CraigLevel 1
(0)
6th February 2020

Honest local banking for the people

There are very few banks and building societies that are not involved in scandals and activities that do not benefit the economy long-term....

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There are very few banks and building societies that are not involved in scandals and activities that do not benefit the economy long-term.

I help my local building society and my local community, then my nation. This is how we support our nation nationwide. Pun intended.

Mohammed's avatarMohammedLevel 1
(0)

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