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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1120 reviews)

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4.62

Based on 1,120 reviews, last reviewed 13th Oct 2026

76% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Flexibility and User friendly Building Society App Customer service whether this is via phone or visiting the branch is great, they are fast and efficient. Taking care of customers I experienced and se... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1120)

Flexibility and User friendly Building Society App

Customer service whether this is via phone or visiting the branch is great, they are fast and efficient. Taking care of customers I experienced and seen. That is why sometimes the queues are longer compared to other financial institutions. Reviewed on: 13th October 2026

We have been with them for nearly 40 years and they...

We have been with them for nearly 40 years and they have been consistently good through the ups and downs of life, plus have a good high street presence Reviewed on: 13th October 2026

Easy to use and good customer service

Easy to use and good customer service Reviewed on: 13th October 2026

Always easy online with secure access.

Always easy online with secure access. Easy to contact customer services by phone. Branch in my area to see someone face to face. Flex account is easy to understand and the fair share payment is a welcome bonus Reviewed on: 13th October 2026

Fairer share is the best, customer feels valued

Fairer share is the best, customer feels valued Reviewed on: 13th October 2026

Love my Nationwide Flex account

Love my Flex account as it doesn’t charge me for extras ! Also great customer service and fraud protection team are always checking for scans! Also awards given to loyal customers as a cash credit in account! Reviewed on: 12th October 2026

Longtime happy customer

I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - I mostly do my banking through the app but there are some situations where you actually want to speak to someone face to face. The annual fairer share payment is a nice bonus too! Reviewed on: 3rd September 2026

Top service

I have had my account with nationwide for years and they have always provided a first class service. They offer loyalty rewards and provide excellent service Reviewed on: 2nd September 2026

Great customer service provided.

Great customer service provided. Very understanding and patient staff. Reviewed on: 2nd September 2026

They are great as they have a high street presence w...

They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions that have deserted the high streets and pandered to their share holders instead, Reviewed on: 20th August 2026

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