Your FlexAccount Reviews (498)
I was defrauded and had zero support from NBS
I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week...
Read more I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned.
2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks.
To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds.
Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!!
No support against fraudsters
Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very na...
Read moreVery disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid
Trustworthy Bank
Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands
Travel Insurance & Mobile phone insurance with Flex account plus
Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to...
Read more Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to music!
The phone insurance was an absolute joke. Effectively paid out £75.00 for a £500.00 iPhone.
Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. This is no way to treat loyal long standing Nationwide customers.
Disgraceful support & banking facility
Disgraceful customer service and banking facility....
Read more Disgraceful customer service and banking facility.
If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need.
Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years.
Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic.
These stingy crooks did not even consider freezing credit card or overdraft fees just for 1 month till i return to work.
Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. I gave customer support a call and got through to a guy called "Sachin" (sounded like a right chav) whom immediatly said "you been passed to me in the collections department, your balance is xx and you need to pay xx"... I thought what the hell is this guy on? No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks!!, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it?
As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department.
This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship!
By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide.
I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum.
Tried to switch my account and no direct debits/standing orders switched!
I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old ...
Read more I switched to Nationwide Flexdirect account on the "recommend a friend" offer which gives you £100 bonus for switching on the provision that you switch at least 2 direct debits over (I had 3 set up on my old account).
I only found out that they hadn't transferred any of my standing orders or direct debits over from my old account when I got an email saying I didn't qualify for the £100 because I hadn't switched any direct debits! All of my payments that were supposed to go out over a month were missed, and it's been really inconvenient for me, with absolutely no help from Nationwide, and very rude customer service representatives. So disappointed, I've closed my account with them immediately.
Solid
I also use Monzo and some of the newer disruptor saving/banking apps, and while I really appreciate their new features, I've not yet switched over as I appreciate the reliability of Nationwide. There's nothing particularly innovative with them, but...
Read moreI also use Monzo and some of the newer disruptor saving/banking apps, and while I really appreciate their new features, I've not yet switched over as I appreciate the reliability of Nationwide. There's nothing particularly innovative with them, but equally I've never had much difficulty - they're simply a dependable company who I'd trust with my money
Great account and app
I love nationwide. The switch gives you and the referee £100 the app is easy to use and the account has good interest on balances up to 2500 can’t ask for much more
Great provider
Have banked with Nationwide for years and have had no issues. Now have multiple products with them and would recommend to friends/family.
Great bank
Been with the Nationwide for 30 years and never had any problems
A really good building society!
I've been with them for quite a while and they've always been pretty good!
Flex account well worth having
Just for maintaining a balance of over £1000 in my Flex account I get free travel insurance when travelling in Europe; I travel a fair bit so it saves me a fortune
GREAT SERVICE
A BANK THAT NEVER DISAPPOINTS, HELPFUL,PROFESSIONAL,FRIENDLY A JOY TO USE
Does what it says on the tin!
Been with Nationwide since I was old enough to have my own account. Great service and never had a problem with them.
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