Your FlexAccount Reviews (428)
Dreadful
Their fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared l...
Read moreTheir fraud department rejected a large but bona fide sum of money. No one at Nationwide had any idea where it was - the receiving bank eventually got it back once they knew it was missing. Customer service was appalling - they couldn’t have cared less.. I made a formal complaint and they then sent a blank copy of the complaints response letter.! I wrote to the CEO with no reply either. There has been a litany of issues with Nationwide over the last five years - very disappointing .
Disappointed with charges
I banked with Nationwide for about 11 years, until very...
Read more I banked with Nationwide for about 11 years, until very recently.
The service I’ve received from Nationwide has always been good, and the staff in branch are always great, but the charges levied on my account were ridiculous.
I’m self employed with no fixed pay date, so I’m a typical month I was being charged around £60 for missing direct debits. I understand the reasoning, but the amount is ridiculous. As a result I’ve fallen behind on my bills, had more charges and so on.
I’m reluctant to recommend Nationwide based on this.
No problems
I've been a customer for years and never had any issues.
Disgraceful and utterly useless.
Having banked with the Nationwide for 20 odd years, I'd rather give my money to a stranger to look...
Read more Having banked with the Nationwide for 20 odd years, I'd rather give my money to a stranger to look after.
Whatever problem you have, usually thier fault, they simply will not help. Either thier internal training mandates they refuse to help, or sociopaths work there for the sheer joy of draining all hope out of thier customers.
Avoid these grubby, deceitful crooks at all cost.
Great account
Flex account is easy to access on line and transferring money to another Nationwide account or paying into business accounts of tradespeople you use is quick and simple. Also gives me access to Flex Regular Saver at a good interest rate (you can save...
Read moreFlex account is easy to access on line and transferring money to another Nationwide account or paying into business accounts of tradespeople you use is quick and simple. Also gives me access to Flex Regular Saver at a good interest rate (you can save max £250 per month - used to be £500 but sadly they reduced it). Free travel insurance for hold in UK or Europe too - what's not to like?
Flex Account
This is just a current account with interest that does exactly what it says on the tin. I love the fact that you get free travel insurance if you pay in at least £750 each month. Staff are super friendly and very helpful, no matter which branch you go ...
Read moreThis is just a current account with interest that does exactly what it says on the tin. I love the fact that you get free travel insurance if you pay in at least £750 each month. Staff are super friendly and very helpful, no matter which branch you go to. Online banking is very easy to set up and use.
A great current account
I have had my flex account since being a student and I have had no problems at all. Nationwide have always been great in branch and there is no up-selling as there is in some banks. Staff always friendly and efficient. I also benefit from their free...
Read moreI have had my flex account since being a student and I have had no problems at all. Nationwide have always been great in branch and there is no up-selling as there is in some banks. Staff always friendly and efficient. I also benefit from their free travel insurance!
no problems
Never had any issues with nationwide or the flexaccount
Good current account
I have had a flex account with the Nationwide for many years now and wouldn't want to change to any other provider. They were great when I had my account hacked and money taken, refunding within 24 hours, and I get free travel insurance for holidays...
Read moreI have had a flex account with the Nationwide for many years now and wouldn't want to change to any other provider. They were great when I had my account hacked and money taken, refunding within 24 hours, and I get free travel insurance for holidays within Europe to boot. Great current account to have
Poor customer service and incompetent understanding of their policy
I have had a Nationwide account for many years and kept it after moving back to Canada. My daughter decided to go to Bristol and so I wrote to the Nationwide to ask if she could be added to the account. I was told to fill in the necessary forms and it...
Read moreI have had a Nationwide account for many years and kept it after moving back to Canada. My daughter decided to go to Bristol and so I wrote to the Nationwide to ask if she could be added to the account. I was told to fill in the necessary forms and it would work. We had to take my husband off the account. I double checked before I left and again told it was fine. Once in Bristol, we set up the account and I was told it was fine and my daughter had access. I left the country and my daughter went back to the bank and was told she not only had no access but that they had sent documents to our old address in Manchester. They had our address in Toronto for over 15 years. They were rude to her and then when I tried to contact them I couldn't get through the security because they asked how I set up the initial account. I had no recollection at all. Then I received a very terse letter two weeks later saying they couldn't add someone to an account when they lived overseas. I have written back and they said they will "investigate" and they are sorry. But this has cost us a fortune in fees for using the canadian account; the travel to Bristol; time wasted making sure we had all the documents when not one but three people told us we could do this. We are left with no access to the account unless I go over again. It is insane. My daughter now has an appointment with Barclays and we will transfer the accounts there and forget Nationwide.
Nationwide Review
I've been with Nationwide for over ten years and have never had any trouble whatsoever. Any problem I've had has been sorted promptly.
Very good
Never had a problem with them. Very good customer service and easy to use
A lifetime bank
I've held an account of one sort or another with Nationwide since I was a child. I feel their customer service goes above and beyond that offered by other banks and as a result can not forsee a time when I won't hold an account with them.
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