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AG

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All reviews (32)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Not great

The customer service team are pleasant and try, but the institution as a whole is fairly dreadful. Poor service, poor resolution, poor explanations, poor speed of response Reviewed on: 17th June 2026

Reply from Hinckley & Rugby Building Society Good morning, I am sorry that your overall experience did not meet your expectations. We appreciate your comments regarding the service, communication and speed of response, as feedback like yours helps us identify where we need to improve. As you have not left any contact details we are unable to get in touch, but if you would like to discuss this further, please call us on 0800 434 6343. Our phone lines are open Monday to Friday from 9am to 5pm, Saturdays from 9am to 12pm. We are closed on Sundays and bank holidays. Response date: 2nd July 2026

Review of the Zopa, Smart Saver:

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Zopa's pots are a game-changer

I absolutely love Zopa's pots, it makes budgeting and saving so much easier. They could do with tweaking the app a little but nothing that's too annoying. I would recommend Zopa for making allocating and seeing your money much more easily Reviewed on: 17th April 2026

Review of the Hinckley & Rugby Building Society, Mortgages:

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Avoid if you can

I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging their feet over resolving it. Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with us has not met your expectations. We take your concerns seriously and would like the opportunity to resolve this for you. Unfortunately, as no contact details were provided, we're unable to reach out directly. However, if you'd like to discuss this further, please don’t hesitate to call us at 0800 434 6343. We value your feedback and are committed to ensuring we provide the best service possible. Response date: 25th March 2026

Review of the Kroo, Current account:

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Good checks and responsiveness

Great at checking in with unusual amounts and responding and resolving quickly. I could do with them sending tax interest info over sooner though as I prefer to get started gathering my info April 6th Reviewed on: 22nd January 2026

Review of the Nationwide, FlexAccount:

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While Nationwide's Fairer Share bonuses are apprecia...

While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and their customer service is woeful. Reviewed on: 12th June 2025

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