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All reviews (30)

Review of the Hinckley & Rugby Building Society, Mortgages:

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Avoid if you can

I hate leaving bad reviews but honestly they have been dreadful in every way, not least putting us on a higher interest rate than agreed and dragging their feet over resolving it. Reviewed on: 24th March 2026

Reply from Hinckley & Rugby Building Society Good afternoon. Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with us has not met your expectations. We take your concerns seriously and would like the opportunity to resolve this for you. Unfortunately, as no contact details were provided, we're unable to reach out directly. However, if you'd like to discuss this further, please don’t hesitate to call us at 0800 434 6343. We value your feedback and are committed to ensuring we provide the best service possible. Response date: 25th March 2026

Review of the Kroo, Current account:

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Good checks and responsiveness

Great at checking in with unusual amounts and responding and resolving quickly. I could do with them sending tax interest info over sooner though as I prefer to get started gathering my info April 6th Reviewed on: 22nd January 2026

Review of the Nationwide, FlexAccount:

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While Nationwide's Fairer Share bonuses are apprecia...

While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and their customer service is woeful. Reviewed on: 12th June 2025

Review of the Nationwide, FlexAccount:

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Sadly not good anymore.

Sadly not good anymore. I have been loyal to Nationwide for decades as I believe in the concept of building society banking, but their chatbot process is excruciating, their customer service poor (for example asking what your contact preference is then repeatedly ignoring it), and there is no interest on their standard current account Reviewed on: 27th February 2025

Review of the Nationwide, FlexAccount:

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Moral but largely ineffective

Nationwide have again sent out notification that selected customers will be receiving £100. This is an interesting way for a building society to reward customers, especially as the interest rates are very low to non-existent. Nationwide is trustworthy to my mind, but probably not the right choice for anyone trying to be savvy about money. Their lack of branches near me (in a busy urban area) is a big failing sadly. Reviewed on: 24th May 2024

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