Write a review

Go to business site

Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (933 reviews)

View other Nationwide products

4.41

Based on 933 reviews, last reviewed 12th Oct 2025

91% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH! As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced m... Read more Reviewed on: 12th October 2025

Read all reviews Write a review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Review Nationwide: FlexAccount now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexAccount reviews (933)

Easy to use, with clear regular statements

Flexaccount is easy to use and takes care of your daytoday finance. Bill payments and standing orders are easy to set up. If you like to discuss yr business with A PERSON there are high street branches which offer a friendly and helpful service Reviewed on: 10th August 2015

Excellent customer service

I've been a customer of nationwide for about 15 years with a basic account then upgraded to this flex account. I've had no problems, can access my money in plenty of ways, use mobile and Internet banking then there's a brilliant app which I have on my phone and tablet. Staff in the branch are helpful and friendly and go out of their way to help. Highly recommended Reviewed on: 9th August 2015

Does what it says on the tin.

The internet banking is easy to use, does everything that you want a current account to do. Reviewed on: 7th May 2015

I HAVE EXPERIENCED GREAT SERVICE FROM THEM SPEAKING WITH THEM PHONE BANKING

I NEEDED TO CHANGE DETAILS AND SET UP PAYMENTS ON THE ACCOUNT WAS HAVING TROUBLE ONLINE DUE TO MY INTERNET SIGNAL PHONED THEM UP TO SORT IT OVER THE PHONE AND IT WAS DONE VERY SIMPLY AND SWIFTLY MAKING SURE THEY FIRST SPOKE TO THE PERSON IN CHARGE OF THE ACCOUNT SO THAT IT WAS NOT A FRAUD ACT BY SOMEONE ELSE WHICH IS REASSURING. THANK YOU NATIONWIDE FOR GOOD ACCUSTOM AND HOPE FOR MANY LONG YEARS OF BANKING RELATIONSHIP. Reviewed on: 7th May 2015

Consistently good customer service in branch and online.

Praise where praise is due...Nationwide have never let me down in 12 years as a FlexAccount customer. Their online banking is excellent, reliable and user friendly. All branch and phone contact has also been to a high standard. They make the customer feel valued. Reviewed on: 29th April 2015

overall very good

i had to get this account becasue it was the only way my emolyer would pay me. i was unsure about the set up but after some in depth explaining it was all very clear to me about how to use internet banking and etc. i was given the choice of cards depending on what i wanted to due which i found very helpful overall. i would reconmend this product to anyone who is considering getting an account. with this card i recieved a card which gave me and a friend 25% off all vue cinemas for a year (which is a bonus). this card also has contactless payment system for upto 20 pounds. now go forth and experience a great debit card Reviewed on: 29th April 2015

its very good and the customer service is second to none

i love nationwide they dont charge you loads if you ever go overdrawn in fact on a few occasions i have received refunds. i cant fault them at all Reviewed on: 28th April 2015

Simple and easy

Even the process of switching to a nationwide flex account was easy and simple, their online banking options are especially effective at keeping an eye on my account. Reviewed on: 28th April 2015

Very positive and very easy to talk with staff.

Nationwide have been offering a 5% interest rate for new customers and this attracted me to join. Now the year has ended the rate has gone down to 0.5%, so I have left. However, in terms of service this bank was very good, it was only the rates that made leave not the service. Reviewed on: 28th April 2015

Overall a good banking option with some excellent elements and some poor ones.

In general, Nationwide Flex is a good banking option. On the positive side, they offer 24 hour assistance via social media. On the negative side, they have ridiculous charges when requesting a cheque. Reviewed on: 28th April 2015

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Platinum Added Value Account
from Lloyds Bank 3.38 from 37 reviews
Student Bank Account
from HSBC 3.26 from 20 reviews
Select current account
from RBS 4.10 from 119 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Regular Savings
from Nationwide 4.73 from 79 reviews
Cash ISA
from Nationwide 4.71 from 61 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub