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Colleen

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Review of the Nationwide, FlexAccount:

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Executor account hell with NBS

Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, adding more administration from me to my siblings because I've never made a payment to them before. It caused deep distress to me, especially after a long, slow death of my father. I understand Fraud but no leniancy. Made a complaint but the timing to resolve means I won't get the help I need. Even having to pay to send money via CHAPS will solve the problem. It appears bereavement isn't catered for at Nationwide. Reviewed on: 26th May 2026

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