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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Overall a good banking option with some excellent elements and some poor ones.

In general, Nationwide Flex is a good banking option. On the positive side, they offer 24 hour assistance via social media. On the negative side, they have ridiculous charges when requesting a cheque. Reviewed on: 28th April 2015

Excellent customer service

I was immediately contacted by Nationwide when there was some suspicious activity on my account. They send you a text and ask you to call and then go through the transaction they are suspicious account. I actually did not recognise the transaction they were referring to so my card was stopped and a new one issued immediately. This stopped my account from potentially being drained of my money. Reviewed on: 23rd April 2015

Easy and straight forward bank account.

Held my current account here now for over 5 years, never any problems, staff always friendly and helpful in branch. Easy to set up online banking and I use the app on my iphone daily. Means I can keep track of our money in the account. Reviewed on: 22nd April 2015

would recemmend

great interest rates with friendly staff Reviewed on: 22nd April 2015

Really help staff if you need them

Nationwide are great to deal with as all staff are extremely friendly and helpful. You get good rates with all products. I would fully recommend them to anyone. Reviewed on: 24th March 2015

Still a building society, so no shareholders just well looked after customers

I have banked (and held a credit card and mortgage) with Nationwide since the mid 1990s. They could have become a bank like so many others did but instead have stayed as a building society. I probably trust them more than any other brand I interact with regularly. I trust them because they do business with their customers with integrity and intelligence. They have never been named in any banking scandals, mishaps or mis-selling and in that respect I am pretty sure they stand alone in the banking industry. On top of that their terms are fair and sustainable. They don't attract news customers in with gimmicks but offer straight forward advice, market leading value for money on their mortgages and they keep their customers happy with excellent service. If only there were a few more financial institutions like the Nationwide. Reviewed on: 5th February 2015

very positive

I have been a customer for over 15 years both in Northern Ireland and England and have always found Nationwide to be friendly , approachable and in tune with what its customers need. Interest rates haven't been the best lately for most banks but they now offer a loyalty savings account which is great. They were also very quick to pick up and deal with fraudulent action on my account. I'm a very satisfied customer and would recommend anyone to open an account with them Reviewed on: 29th January 2015

Customer serivce brilliant

Customer service is brilliant, can not fault the friendly and knowable staff, either face to face or over the phone....keep it up !! Reviewed on: 29th January 2015

Building society for life

I opened my first nationwide young savers account when I was 11! Since then I've upgraded my account but Nationwide adapted with my changing financial needs so I've never needed to find another bank. There's always a friendly greeting at the entrance of my local branch and someone around to help (with the patience of a saint to help me work out those self service machines!) I've always felt fully informed of their financial products, they seem transparent and I've never felt pushed into buying a product that I don't need. Overall very good! Reviewed on: 29th January 2015

Ups and downs.

Personable customer service but slow handling of requests and frequent overcharging without notice. Reviewed on: 18th January 2015

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