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John Cook

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Review of the Nationwide, FlexAccount:

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Still a building society, so no shareholders just well looked after customers

I have banked (and held a credit card and mortgage) with Nationwide since the mid 1990s. They could have become a bank like so many others did but instead have stayed as a building society. I probably trust them more than any other brand I interact with regularly. I trust them because they do business with their customers with integrity and intelligence. They have never been named in any banking scandals, mishaps or mis-selling and in that respect I am pretty sure they stand alone in the banking industry. On top of that their terms are fair and sustainable. They don't attract news customers in with gimmicks but offer straight forward advice, market leading value for money on their mortgages and they keep their customers happy with excellent service. If only there were a few more financial institutions like the Nationwide. Reviewed on: 5th February 2015

Review of the first direct, Current Account:

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Superb phone banking service!

I started banking with First Direct in 1990 because at the time they were offering something a bit different and something a bit more modern than the high street banks. Over 20 years later I still bank with them and I still consider them as one of the best service providers that I interact with on a regular basis. On the very odd occasion when something has gone wrong they have been honest about it and quick to act. I like that they care about customer retention. Reviewed on: 5th February 2015

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