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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.44 (998 reviews)

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4.48

Based on 998 reviews, last reviewed 3rd Feb 2026

5800% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Nationwide have it All! Nationwide have a great banking mobile app and their desktop app has even more features. Totally user-friendly and capable. FaceID login makes life ea... Read more Reviewed on: 3rd February 2026

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (998)

I like that loyalty is rewarded

I like that loyalty is rewarded through one-of thank you payments for being a member. I'm glad they got rid of the card reader, as it was too much hassle to use when you wanted it needed to make a payment but didn't have the machine to hand. I would end up transferring to another bank account in my name to make payments, even to reputable businesses. Reviewed on: 24th January 2026

Knowledgable, friendly helpful customer service.

Knowledgable, friendly helpful customer service. Reviewed on: 24th January 2026

Kids use it too

Always had a positive experience, have also set my children up with the flexOne account as soon as they are old enough. Reviewed on: 24th January 2026

Been with Nationwide for decades but...

Have been banking with Nationwide for decades without problems and up until recently I would have rated the customer service as excellent. However a recent issue with a transaction forced created a need to contact the bank and the experience was not good. The website is set up only to answer FAQs and call wait times to speak to an operator are 45 mins + at ANY time day or night. Operators give incorrect information and don't seem to be able to see or access relevant information and just provide a tel number to (Incorrect in one case!) another part of the organisation. I'm left feeling that I might as well just move to an internet only challenger bank like "Starling" and get same banking with no service and better interest rates. NW pretends to be a friendly B-S but has become as arrogant as any other bank. Not being able to use the Post office for paying in cash/checks (which other banks support ) is also a real drawback when one lives in a rural area. Reviewed on: 24th January 2026

Great Customer Service

Nationwide provide excellent Customer Service AND they offer customer training in Security, Scams, computer & phone literacy etc. Reviewed on: 24th January 2026

Nationwide keeping branches open

Nationwide is keeping a physical branch presence, albeit on reduced days. Generally offer competitive rates on its savings accounts. Reviewed on: 23rd January 2026

brilliant staff in branch, nothing is too much trouble

brilliant staff in branch, nothing is too much trouble Reviewed on: 23rd January 2026

Always friendly, helpful, never have to wait long.

Always friendly, helpful, never gave to wait long. . Great communication and well advertised products. Information is easy to understand. Reviewed on: 23rd January 2026

dil’s review !

I have had not one reason to call Nationwide customer services since becoming their customer, and they keep me well informed. Reviewed on: 23rd January 2026

Always there to help, offer more options to current...

Always there to help, offer more options to current accounts and wit a promise to keep high street branches open till 2030. You also get to £100 from the share of any profits.Staff are friendly and always make you feel welcome going out there way tb helpful Reviewed on: 23rd January 2026

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