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Sarah J

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Review of the Nationwide, FlexDirect:

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Unbeatable customer service

Easy to use banking via their app with excellent clear information. There are rarely any problems or issues but whenever there are, they are always really responsive and helpful. In addition I really appreciate that they have many branches where you can actually go and talk to a real human being, not an AI bot. On a side note, they are always very helpful and kind to my elderly mum, who struggles to understand online banking and prefers to do things the 'old fashioned' way. Top notch customer service - thank you Nationwide. Reviewed on: 19th February 2026

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