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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.62 (1114 reviews)

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4.62

Based on 1,114 reviews, last reviewed 3rd Sep 2026

78% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Longtime happy customer I have been with Nationwide for many years and always find them very helpful, and I like the fact that they have such a strong High Street presence - ... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1114)

Best bank account

I have had a flex account with Nationwide for nearly 25 years. The extras you get with the account are fantastic - travel insurance, mobile phone and breakdown cover. I would recommend Nationwide to everyone for their first class customer service and products on offer. Reviewed on: 1st August 2017

Awful awful awful

Was with nationwide for over 30 years and they treated me like dirt. Stay away. Reviewed on: 1st August 2017

They just don't listen to customer feedback!

Having banked with Nationwide for over three decades, I was disappointed that staff don't take notice of customer feedback. It's not acceptable to display politically-motivated posters inside branches. The result? I took my £150K to Santander. Reviewed on: 21st July 2017

No security to your account. Very poor services

Terrible bank. They can not provide security of your money and the money keep constantly disappearing from your account. It happened multiple times with me, and after that they also charge you money when your account is in overdraft (because the money been stolen). So my account been in minus until I closed it. The customer service is terrible. Departments do not communicate at all. I do not recommend this bank to nobody. It was a mistake of choosing this bank. Branches are very far. I think it is few in South East London area. Reviewed on: 21st July 2017

Tremendous

Have had the flex account for Nationwide for years and they are superb - website is very good to use and they have always been very friendly and helpful in branch. Reviewed on: 20th July 2017

Flexable

The app is so easy to use, I can see my account instantly and see what has gone in and come out, I love the impulse saver too Reviewed on: 11th July 2017

Flex magic

Been a customer for years simple to use and great rewards Reviewed on: 1st July 2017

Arbitrary withdrawal of overdraft

Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment. Reviewed on: 29th June 2017

Excellent customer service

Always happy to help and nice on the phone Reviewed on: 22nd June 2017

Great service, terms and flexibility

I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability. Reviewed on: 11th June 2017

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