Fantastic

Nothing much else to write, the title gives it away.

Reviewed on 13th April 2021

Billy

Long term customer

I have been a santander customer since they were still Abbey national and I have always been pleased with the service I have received. I worked for them before the transfer... Read more

I have been a santander customer since they were still Abbey national and I have always been pleased with the service I have received. I worked for them before the transfer too.
I have had several different accounts and products with them and have always been treated very well. Easy to use website and app which has recently given new features to monitor the type of spending which I have made over the month, which is a good feature.

Reviewed on 31st March 2021

Simon Workman

Used to be good

Constant changes and reduction in offers. Now not that great, but still marginally better than most high street banks (who offer you basically nothing and are generally unhelpful when you have an issue)

Reviewed on 27th March 2021

Jon Ingleson

vibbrni

sm spkjeni1111111111111111111111111111111111111111

Reviewed on 24th March 2021

Martina Spitalnikova

Good

Good high street bank with good current account

Reviewed on 20th March 2021

Neil McAllister

Good products

Good rewarding selection of accounts for managing day to day banking business

Reviewed on 19th March 2021

Allan Gilchrist

Worst customer service

I don’t trust their app and their customer service stinks

Reviewed on 14th March 2021

Bob roberts

Lovely

Great service I get from online banking and through telephone .

Reviewed on 10th March 2021

Shuhed

Thieves

£1400 was paid into my account by direct bank transfer yesterday morning. It is cleared when it arrives but Santander have decided to hang onto it. It is not showing as cleared and I cannot access MY money. I cannot pay important bills, including the ... Read more

£1400 was paid into my account by direct bank transfer yesterday morning. It is cleared when it arrives but Santander have decided to hang onto it. It is not showing as cleared and I cannot access MY money. I cannot pay important bills, including the food bill for my special needs son. I have phoned, emailed, used their facebook page but all the response I get is that it is being looked into. I don't want it looked into. I want my money. I am so glad I didn't switch my main account to these charlatans.

Reviewed on 2nd March 2021

Margaret Rose Brazear

Never a problem with Santander over many years

Online banking is fine. If a problem, staff resolve over the phone. Though I rarely have a problem as such, more a query.

Reviewed on 26th February 2021

Vik

OK. Hard to deal with

Fees are crazy and the app could be a lot better. Will move my money elsewhere when I can

Reviewed on 24th February 2021

Punkist86

Good

Много благодаря за всичко . Бързи сте в всичко

Reviewed on 24th February 2021

Mina Aleksandrova

A Current Account with flair

The account that gives interest, tells you your balance, reminds you of bills ,credits and generally services my needs.

Reviewed on 18th February 2021

Allan McDowall-Thomas

Does the Job

Does what’s required, but customer service can be a nightmare to reach.

Reviewed on 5th February 2021

MattyB95

Awful bank, terrible service

The world’s worst bank is at it again, attacking graduate overdrafts during a deadly pandemic and global recession. Their app is awful, their stores are dirty and ugly, and their staff are untrained or incompetent - and I don’t know which is worse.

Reviewed on 2nd February 2021

BanderBong

good for people who manage money well

This is a great account if you are into getting the most out of your account or have a good income and money to spare.

Reviewed on 20th January 2021

a mum

One of the worst banks

This is one of the worst banks in the world. Their customer support has no interest and knowledge in managing customers and the phone calls repeatedly hanging, so get ready to wait... Read more

This is one of the worst banks in the world. Their customer support has no interest and knowledge in managing customers and the phone calls repeatedly hanging, so get ready to wait a
very long time. Even if you do get a hang of them, they would lie to you, so you cannot believe anything they say. They'll tell you, here is a person who will solve your problem and this person would just promise to call you later, but wouldn't. Moreover, as other people wrote here, they apply many obscure charges to your account even if you want to close it. I have never seen anything like that. I am sorry
that I did not read these reviews before I opened the account, but hopefully, this review will help other people.

Reviewed on 19th October 2020

Rocky Rock

Appalling company

Doesn’t even deserve one star. This service is absolutely appalling the team is pathetic they have the working capacity of a single man you’d think the security team consists of one guy working half hour a day as the amount of time it takes to get cor... Read more

Doesn’t even deserve one star. This service is absolutely appalling the team is pathetic they have the working capacity of a single man you’d think the security team consists of one guy working half hour a day as the amount of time it takes to get correspondence is ridiculous my account got blocked for no apparent reason and I have been left with no money to access for travel to my place of education I am 18 years old what could have possibly caused my bank to flag up? Im a student currently unable to live and struggling all because of this selfish disgusting team of people with the worst possible approach to such a situation it is going on a week now since my account was blocked, absolutely disgusting and I’m almost certain I won’t receive any form of compensation at the end of all this from the selfish horrible company. Don’t go with Santander unless you want the p*as pure taken out of you.

Reviewed on 5th October 2020

Cha

Cards Declined for NO reason

Both my credit card and debit card declined for no apparent reason yesterday in Sainsburys so trolley full of shopping had to be abandoned! Plus I was on way home from work with not enough petrol and couldn't fill up so had to leave car there and get... Read more

Both my credit card and debit card declined for no apparent reason yesterday in Sainsburys so trolley full of shopping had to be abandoned! Plus I was on way home from work with not enough petrol and couldn't fill up so had to leave car there and get picked up by my fiance'. Had loads of credit in my CC and over £15k in my debit card. Called when I got home and their automated system refused to accept my call unless I had lost my card or it was stolen. Called this morning and waited over an hour to get through to speak to a customer advisor who said it was sainsbury's terminal for the debit card decline and their fault for the CC glitch. NO aplology whatsover and no reimbursement for trouble and inconvience, loss of time and effort. In fact the customer advisor was quite short with me when in fact there should have been an apologise somewhere there!? I am now taking my business elsewhere...absolutely disgraceful service to a premier customer!

Reviewed on 1st October 2020

Peter Vassallo

Santander have been fined by FCA on numerous occasions for non compliance

We have had more problems with Santander conducting in a non-professional way. If you want to be shocked type into the Internet "Santander fines".... Santander have been fined on many occasions (2014/2018/2019) by the FCA these fines amount to well... Read more

We have had more problems with Santander conducting in a non-professional way. If you want to be shocked type into the Internet "Santander fines".... Santander have been fined on many occasions (2014/2018/2019) by the FCA these fines amount to well over £100 million pounds. As such I leave it to your imagination whether you consider this bank acts in a compliant way and has respect for their customers as the FCA who regulate them obviously consider them non compliant, hence their numerous fines (of which we as customers must have to pay for one way or another/loss of interest etc). By all of my experience they do not appear to improve at all. Question begs do you want to give them your business?

Reviewed on 17th September 2020

Mr Martin