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TSB: Platinum Current Account reviews

3.43
Based on 19 reviews, last reviewed 18th Mar 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%
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32%

Latest highest rating:

5

I needed emergency operation while on holiday I needed emergency operation while on holiday TSB were brilliant they arranged for our travel home as soon as I was fit to fly. Excellent servic... Read more Reviewed on: 18th March 2024
Ski's avatar
Ski

Latest lowest rating:

1

Travel Insurance included is Worthless Do not take this current account for the travel insurance because it’s provided by Aviva who treat customers like dirt. The policy is worthless and th... Read more Reviewed on: 2nd June 2023
Arlene Bovill's avatar
Arlene Bovill

About the Platinum Current Account

TSB’s Platinum Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Platinum Current Account reviews (19)

I needed emergency operation while on holiday

5
I needed emergency operation while on holiday TSB were brilliant they arranged for our travel home as soon as I was fit to fly. Excellent service Reviewed on: 18th March 2024
Ski's avatar
Ski

Fantastic - couldn't be any better.

5
Fantastic - couldn't be any better. TSB know what I need to help me manage my money even before I know! Reviewed on: 12th January 2024
Hannah L's avatar
Hannah L

Travel Insurance included is Worthless

1
Do not take this current account for the travel insurance because it’s provided by Aviva who treat customers like dirt. The policy is worthless and the staff are trained not to pay out . I trusted TSB to provide a good travel insurance product for the large monthly fee but when I complained they said it’s not their problem.I lost £4000 because Aviva did not pay out. Beware ! Reviewed on: 2nd June 2023
Arlene Bovill's avatar
Arlene Bovill

Not very good bank

1
1. Poorly trained staff/advisors. 2. Over complicated simple procedures such as updating phone number or address when other banks allow same updates on banking apps quickly and easily done. 3. Over an hour waiting time to costumer service. 4. Online applications and “chat to us” functions on the appt do not work - you can try again and again different days, weeks or even months- they just come up as as “sorry we are updating this service, please try later”. 5. If you wish to submit a complaint- you will be advised to go online and use services that don’t work- to complain that they not working- very clever. So obvious why TSB is not one of UK’s leading banks. Reviewed on: 21st April 2023
Milda Bluebell's avatar
Milda Bluebell

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