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TSB: Platinum Current Account reviews

Name: Platinum Current Account
Rating: 3.29 (17 reviews)

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3.29

Based on 17 reviews, last reviewed 2nd Jun 2023

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

12%

3 star

35%

Latest highest rating:

5

A bank to trust I have been with them since 2014 and never let me down. Whether it was about overdraft, personal loans or anything else, I always got the best service... Read more Reviewed on: 10th March 2023

Latest lowest rating:

1

Travel Insurance included is Worthless Do not take this current account for the travel insurance because it’s provided by Aviva who treat customers like dirt. The policy is worthless and th... Read more Reviewed on: 2nd June 2023

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About the Platinum Current Account

TSB Platinum Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest TSB Platinum Current Account reviews to find out what life as a TSB customer is really like. And remember, if you are a TSB customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of TSB Platinum Current Account reviews. Together, we can make financial services work better for everyone.

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TSB Platinum Current Account reviews (17)

Travel Insurance included is Worthless

Do not take this current account for the travel insurance because it’s provided by Aviva who treat customers like dirt. The policy is worthless and the staff are trained not to pay out . I trusted TSB to provide a good travel insurance product for the large monthly fee but when I complained they said it’s not their problem.I lost £4000 because Aviva did not pay out. Beware ! Reviewed on: 2nd June 2023

Not very good bank

1. Poorly trained staff/advisors. 2. Over complicated simple procedures such as updating phone number or address when other banks allow same updates on banking apps quickly and easily done. 3. Over an hour waiting time to costumer service. 4. Online applications and “chat to us” functions on the appt do not work - you can try again and again different days, weeks or even months- they just come up as as “sorry we are updating this service, please try later”. 5. If you wish to submit a complaint- you will be advised to go online and use services that don’t work- to complain that they not working- very clever. So obvious why TSB is not one of UK’s leading banks. Reviewed on: 21st April 2023

A bank to trust

I have been with them since 2014 and never let me down. Whether it was about overdraft, personal loans or anything else, I always got the best service from TSB Reviewed on: 10th March 2023

Ignorant, arrogant & incompetent

Intimidating & far from knowledgeable in all aspects. Reviewed on: 9th March 2023

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