Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now... Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code over the phone which cannot be activated for another 3 days! Exactly how do people without internet bank at tsb!!! Older people do not stand a chance Read more Read less

IIncredibly inflexible & unhelpful. They only communicate on their terms & at their convenience. They wrote to me in July when I was out of... IIncredibly inflexible & unhelpful. They only communicate on their terms & at their convenience. They wrote to me in July when I was out of the country for a prolonged period. Instead of messaging me to ask me to get in touch they sent a 2nd letter threatening to close my account if I did not contact them. I did eventually manage to speak to someone (after 2 separate x 15 minute waits). The matter turned out to be something fairly minor & didn’t merit a threat. The customer service guy didn’t listen to what I told him. I told him to re-send documents for signing. Two days after this I discovered that payments due on my business card had been refused by the bank … coincidence? It’s Sunday. I tried phoning their fraud department but having gone through the interminable “press this”, & citing “suspicious activity on my account” as the reason for the call & the automated voice said: “Fraud on your account. The office is now closed”. Well, that’s all right then, I feel my money is in safe hands here. NOT. Read more Read less

Very good customer service and helpful and easy to get hold of

Good switch experience to TSB - all very efficient and it's easy to use my account and manage on the app.

Hands down the WORST business bank ever. Basic system, no PDF downloads of statements. So if you need a loan, or any credit, you WONT... Hands down the WORST business bank ever. Basic system, no PDF downloads of statements. So if you need a loan, or any credit, you WONT get it with TSB.. absolute joke of a bank and one to AVOID Read more Read less

This experience relates to many other institutions and their credit/bank cards. I was unclear why I couldn't log on to my account on a PC.... This experience relates to many other institutions and their credit/bank cards. I was unclear why I couldn't log on to my account on a PC. I called to find out why and had to give far too many details, even including the csv code from the card. Only then did I get an automated response saying the offices were closed. This should have been an automated reply at he start to avoid wasting my time. However, the greater issue is that many ask for similar information before they will communicate with customers. The danger is that if this was given over a compromised line, a fraudulent individual would have all they need to then go on and make purchases. Fundamentally, I strongly believe the financial sector should stop asking for so much detail and instead should ask for at least one less detail. By all means ask for something different but unique. Read more Read less

Appalling company to deal with. Told the only way my son can access his savings account is to visit a branch. They have shut all... Appalling company to deal with. Told the only way my son can access his savings account is to visit a branch. They have shut all branches. Put in a complaint and they agreed to arrange a Teams call. Took me more than an hour on the phone with them to arrange this due to their appalling systems. Now sitting on the Teams call and nobody has turned up. Sitting on their phone line on hold and nobody answering. I have never know customer service as bad. Read more Read less

Very helpful and friendly staff, knowledgeable and reassuring when dealing with ID theft.

TSB are a friendly and helpful bank. The app is easy to use and optimised for quicker functions and access to all the services TSB offer. Happy customer