NEVER EVER GO NEAR TSB FOR ANY BANKING… NEVER EVER GO NEAR TSB FOR ANY BANKING PRODUCTS, BUT ESPECIALLY NOT BUSINESS BANKING, THE ABSOLUTE WORST... NEVER EVER GO NEAR TSB FOR ANY BANKING… NEVER EVER GO NEAR TSB FOR ANY BANKING PRODUCTS, BUT ESPECIALLY NOT BUSINESS BANKING, THE ABSOLUTE WORST THERE IS. We've banked with TSB for 12 years since we opened out company, and had various errors and system outages over the years I was prepared to look past, however 2 weeks a ago I receveid a letter stating they were closing down our account as it was 'set up as the wrong entity.' We are a Ltd company, as is our business banking account, so this was completely in error. Called up to query it, waited 20 minutes on the phone for someone to say they don't know what's going on, sorry someone will me back today or tomorrow. 6 days later, no phone call back so chased it to double check it was all resolved, and have been told 'oh sorry yes that was en error, but we are still going close the account???' I've queried why on earth they would do that, and after another 20 minutes wasted, they said they are just going to close the account without any reason and reserve the right to do that without explanation??? We are a small family business that has grown over the years, has regular turnover over £500k, always surplus funds in the bank, involved in the highest level regulated financial services, tax liablilites up to date, never been overdrawn.. absolutely no reason at all to close the account. As much as I'm glad to see the back of this disgracceful bank, I would have liked to have left on my own terms. Instead, we are now going to need to set up a new account and change our payment detials with dozens and dozens of providers and clients against the deadline of this morons closing our business account. 1 star is too many for this disgrace of a bank. Read more Read less

Very difficult to raise a complaint

Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and... Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Read more Read less

Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in... Very good. I switched to tsb a few months ago. Was worried things might not get sorted, this was just me, i thought this in general. But everything got sorted very easily. Read more Read less

SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent... SHOCKINGLY BAD EXPERIENCE FROM START TO FINISH! Firstly it took over 3 months to open the account because the application process is insane. They sent back our application SIX TIMES! Each time we would re-do and resend it, wait another week while they re-reviewed it, and then each time they’d tell us some new thing was missing or incorrect. Meaning the review team kept missing each mistake the five previous times. Then once the account was finally open, the online and app user experiences are both incredibly limited in what you can actually do. The app is the worst. You literally cannot even do an international transfer or search for a transaction farther back than 6 months! Then when we received our first large payment from a new client (£85k) they froze our account without contacting us first and kept it frozen for over a week while they claimed to be verifying the source of the payment! We ended up losing the client because this, in turn, caused us to be delayed over a week in beginning the project since we couldn't access the necessary funds! We made multiple complaints about this which were ignored and finally we received a letter saying they reviewed the situation and found themselves to be in no fault. That was the final straw. We closed the account and moved to Barclays which has been fabulous so far. WORST BANKING EXPERIENCE EVER. AVOID! Read more Read less

Great bank and service over all. Made me feel really supportive and ultimately a respected customer.

£100,000 as a deposit, a job and partner with a job. Try and get a mortgage.. not a chance.

I like the switching offers but the terms are quite complex and difficult to keep track of whether you are meeting the requirements of the switch

Fast meat bank I’ve ever used amazing customer service