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TSB reviews

TSB Logo
Rated Average 3.41/5

TSB reviews

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Unverified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 678 product reviews

Average score of 3.41/5
5 star
46%
4 star
19%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5/5

Monzo fanboy but TSB man

So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I... So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I am pleasantly impressed by TSB. Although TSB is a traditional bank, it has been great, especially when I moved abroad being able to keep my account was fantastic, and as strange as it sounds I’m glad I have a cheque book even if it’s just a birthday gimmick at this point, amazing that I can deposit them via the app beats Monzo on that…shhh. But I stand by it, TSB is what I've recommended to people getting their first bank. Trustworthy, offers really compelling packages and you get treated like a human not a number when visiting in branch although limited at least there are branches. but considering everything Monzo offers TSB is who I standby! Plus I love paying with my pretty vertical blue card. Read more Read less

{"display":"STP","full_name":"STP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Easy Saver
STP 11th March 2025

Latest negative rating

1/5

Spent 6 months trying to change my business name to...

Spent 6 months trying to change my business name to have them close my account without any explanation or comms. STAY CLEAR

{"display":"Stephen P","full_name":"Stephen P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103866.png"}}'s avatar
Business Banking
Stephen P 11th February 2025

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 678 company reviews Last reviewed within 14 days

Monzo fanboy but TSB man

Easy Saver 11th March 2025

So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I... So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I am pleasantly impressed by TSB. Although TSB is a traditional bank, it has been great, especially when I moved abroad being able to keep my account was fantastic, and as strange as it sounds I’m glad I have a cheque book even if it’s just a birthday gimmick at this point, amazing that I can deposit them via the app beats Monzo on that…shhh. But I stand by it, TSB is what I've recommended to people getting their first bank. Trustworthy, offers really compelling packages and you get treated like a human not a number when visiting in branch although limited at least there are branches. but considering everything Monzo offers TSB is who I standby! Plus I love paying with my pretty vertical blue card. Read more Read less

{"display":"STP","full_name":"STP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
STP
Rated Excellent 5/5
Read more product reviews

Fast & good service,

Classic Account 5th March 2025

Fast good service, up-to-date, easy manage the app

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Great banking app

    My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over... My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over the last 12 months, which is now very user friendly and straightforward with very good improvements in functionality. Read more Read less

  • 4/5

    Normal account, few issues, good app

    Normal account, few issues, good app

    {"display":"H","full_name":"H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    H 27th February 2025
  • 4/5

    Clear and easy to set up ISA in the app

    It's easy to set up a new ISA, details are all clear, I just wish you could set it up beforehand through the app to... It's easy to set up a new ISA, details are all clear, I just wish you could set it up beforehand through the app to pay the interest into another account so that you can earn more interest on it without waiting for the term to end. Read more Read less

    {"display":"Fraser","full_name":"Fraser","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Fraser 26th February 2025
  • 5/5

    Always very helpful fantastic customer service open...

    Always very helpful fantastic customer service open on Saturday’s

    {"display":"Joe Pih","full_name":"Joe Pih","avatar":{"url":"\/assets\/uploads\/avatars\/users\/422713.png"}}'s avatar
    Advance MasterCard
    Joe Pih 26th February 2025
  • 5/5

    I like there app it’s quick and efficient they alway...

    I like there app it’s quick and efficient they always update their accounts so you can be sure you’re getting the right advice and you... I like there app it’s quick and efficient they always update their accounts so you can be sure you’re getting the right advice and you have the right account that suits you Read more Read less

    {"display":"Very happy pat","full_name":"Very happy pat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Very happy pat 26th February 2025
  • 1/5

    Spent 6 months trying to change my business name to...

    Spent 6 months trying to change my business name to have them close my account without any explanation or comms. STAY CLEAR

    {"display":"Stephen P","full_name":"Stephen P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103866.png"}}'s avatar
    Business Banking
    Stephen P 11th February 2025
  • 1/5

    Be very careful

    Ok there is my experience with TSB that I will share everywhere is possible till I get compensation or someone from TSB go to the... Ok there is my experience with TSB that I will share everywhere is possible till I get compensation or someone from TSB go to the jail for taking overpower against TSB customers!!!! For all TSB customers listening this !!!! ( and change your bank as soon as possible ) I was trying to transfer money for car that my wife purchased and that was less than £2000… while transferring money for my purchase my account was frozen (blocked) by TSB !!! I couldn’t finish my transaction and a huge deal that I had it’s gone because TSB bank won’t let me pay for my purchase!!!! Than listening this please !!!! I called to TSB bank for explanation and asked for immediately unlocking my account!!! It took me 3hours before I get someone to speak !!! Than I get questions like for what I want to pay for .. which is not a bank business to know for what is it !!! that was only £1800 not a £30k .. than finally I told them ok that was a payment for a car that I’ve seen already and like to go ahead and pay for it … TSB told me that I can’t pay for a car till I get it delivered to my address than I can call them again and they will unlock that payment ( please note when I called TSB that was Monday and car should be delivered on Friday .. so to be clear they told me that I have to wait 4-days and call TSB when car will be delivered home at Friday than I have to call TSB back tell them that car is there I’m happy and please let me pay for my car!!!! This is simply over power by Bank TSB which is scandalous and illegal !!!! There is no chance that someone will drive 360miles to mine for free to show me a car !!! I’m warning all customers!!!! Change your bank!!!! To be very clear I’m a 16-years TSB customer.. TSB never had a single issue with me!!! Scandalous!!! Read more Read less

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073356.png"}}'s avatar
    Business Banking
    John M 29th December 2024
  • 4/5

    £10 cashback a month for 20 transactions

    I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer.

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Douglas B 23rd November 2024
  • 1/5

    d..Blocked Account transaction.

    Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to moronic Clowns.

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