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TSB reviews

TSB Logo
Rated Average • 3.45/5

TSB reviews

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Unverified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 713 product reviews

Average score of 3.45/5
5 star
47%
4 star
18%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5/5

An easy, straightforward process!

It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for... It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for our home improvement was organised swiftly so we could get on with our project. I have clear visibility at all times of what I have repaid and the interest. Read more Read less

{"display":"Joanne L","full_name":"Joanne L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal Loan
Joanne L 24th January 2026

Latest negative rating

1/5

Hard going

I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading'... I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. I had no clue whether i signed up. I received an email suggesting i had signed up however when i went back on the app, it allowed me to type in the credentials i requested but it would not allow me to select my mobile number for verification. I called the customer service, seem based in India, and they did not understand me (great..) Read more Read less

{"display":"Dan Pkr","full_name":"Dan Pkr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash account
Dan Pkr 23rd January 2026
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 713 company reviews • Last reviewed within 7 days

An easy, straightforward process!

Personal Loan • 24th January 2026

It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for... It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for our home improvement was organised swiftly so we could get on with our project. I have clear visibility at all times of what I have repaid and the interest. Read more Read less

{"display":"Joanne L","full_name":"Joanne L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Hard going

Cash account • 23rd January 2026

I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading'... I signed up recently using the mobile app, it seemed all plan sailing until right at the end when the app was in constant 'loading' for many minutes. I had no clue whether i signed up. I received an email suggesting i had signed up however when i went back on the app, it allowed me to type in the credentials i requested but it would not allow me to select my mobile number for verification. I called the customer service, seem based in India, and they did not understand me (great..) Read more Read less

{"display":"Dan Pkr","full_name":"Dan Pkr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Excellent service

    I've used the TSB since I first opened a bank account and I have no complaints, the service is second to none. 5*

    {"display":" Nicole Wilson","full_name":" Nicole Wilson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    eSavings
    Nicole Wilson 23rd January 2026
  • 4/5

    The local branch is friendly and helpful

    The local branch is friendly and helpful

    {"display":"solomon f","full_name":"solomon f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent experience Great service

    Excellent experience Great service and value for money

    {"display":"Mohammed Shafiq","full_name":"Mohammed Shafiq","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    Mohammed Shafiq 23rd January 2026
  • 5/5

    Does as it says on the tin

    Had many accounts over the years and always been happy' Fair interest and good upport

    {"display":"Steve M","full_name":"Steve M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Monthly Saver
    Steve M 22nd January 2026
  • 4/5

    Fed up with offers to new customers ignoring loyal l...

    Fed up with offers to new customers ignoring loyal long standing clients . How about a loyalty bonus ?

    {"display":"David Scott","full_name":"David Scott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/544767.png"}}'s avatar
  • 5/5

    TSB The app is so easy to use.

    The app is so easy to use. I can access my 3 accounts easily, move money and pay any bills I need in seconds.

    {"display":"katy troll","full_name":"katy troll","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    removed from front facing customers

    Like most banks now they are removed from front

    {"display":"Philip Storey","full_name":"Philip Storey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash account
    Philip Storey 22nd January 2026
  • 5/5

    1) Really customer good customer care

    1) Really customer good customer care

    {"display":"Joshua ","full_name":"Joshua ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Joshua 22nd January 2026
  • 5/5

    Good look after my finances protect from fraud sent...

    Good look after my finances protect from fraud sent me messages

    {"display":"Mohammad Arif","full_name":"Mohammad Arif","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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