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TSB reviews

TSB Logo
Rated Average • 3.45/5

TSB reviews

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Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Average based on 684 product reviews

Average score of 3.45/5
5 star
47%
4 star
18%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5/5

Feedback - Good customer service, prompt.

Good customer service, prompt. Can usually sort any problems out without any trouble. Secure to use on line.

{"display":"Christine Hamer","full_name":"Christine Hamer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Spent 6 months trying to change my business name to...

Spent 6 months trying to change my business name to have them close my account without any explanation or comms. STAY CLEAR

{"display":"Stephen P","full_name":"Stephen P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103866.png"}}'s avatar
Business Banking
Stephen P 11th February 2025
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 684 company reviews • Last reviewed within 7 days

Feedback - Good customer service, prompt.

Classic Account • 5th April 2025

Good customer service, prompt. Can usually sort any problems out without any trouble. Secure to use on line.

{"display":"Christine Hamer","full_name":"Christine Hamer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Easy to save

Easy Saver • 2nd April 2025

simple easy to use app Easy to save Happy days

{"display":"running free","full_name":"running free","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I have got a save and spend account which is excelle...

    I have got a save and spend account which is excellent as I’m saving money without even noticing

    {"display":"LJ","full_name":"LJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    LJ 2nd April 2025
  • 5/5

    really appreciate the mobile cheque deposit facility

    Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and... Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and authorisations are quick and fuss free. I went into the bank once to deposit some cash and the staff were really friendly and helpful. Read more Read less

    {"display":"Gary Keaney","full_name":"Gary Keaney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/645695.png"}}'s avatar
  • 5/5

    Top Jockey

    great staff at my local branch, always happy to deal in actual cash.

    {"display":"Des Cass","full_name":"Des Cass","avatar":{"url":"\/assets\/uploads\/avatars\/users\/789663.png"}}'s avatar
    Cash Account
    Des Cass 2nd April 2025
  • 5/5

    Using for work.

    Using for work. And transfer to another card. Good to have local card also usefull for klarna( or similar) payments.

    {"display":"Sandra","full_name":"Sandra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash Account
    Sandra 26th March 2025
  • 5/5

    Monzo fanboy but TSB man

    So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I... So as a techy, I am a sword Monzo advocate. But after opening my TSB account from a Lockbox (the credit building savings account) I am pleasantly impressed by TSB. Although TSB is a traditional bank, it has been great, especially when I moved abroad being able to keep my account was fantastic, and as strange as it sounds I’m glad I have a cheque book even if it’s just a birthday gimmick at this point, amazing that I can deposit them via the app beats Monzo on that…shhh. But I stand by it, TSB is what I've recommended to people getting their first bank. Trustworthy, offers really compelling packages and you get treated like a human not a number when visiting in branch although limited at least there are branches. but considering everything Monzo offers TSB is who I standby! Plus I love paying with my pretty vertical blue card. Read more Read less

    {"display":"STP","full_name":"STP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    STP 11th March 2025
  • 5/5

    Fast & good service,

    Fast good service, up-to-date, easy manage the app

    {"display":"Eugen C","full_name":"Eugen C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1126800.png"}}'s avatar
    Classic Account
    Eugen C 5th March 2025
  • 5/5

    Great banking app

    My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over... My experience with TSB as a customer for 10 years now has been good. Significant improvements have been made to their mobile banking app over the last 12 months, which is now very user friendly and straightforward with very good improvements in functionality. Read more Read less

    {"display":"KEN","full_name":"KEN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Normal account, few issues, good app

    Normal account, few issues, good app

    {"display":"H","full_name":"H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    H 27th February 2025
  • 4/5

    Clear and easy to set up ISA in the app

    It's easy to set up a new ISA, details are all clear, I just wish you could set it up beforehand through the app to... It's easy to set up a new ISA, details are all clear, I just wish you could set it up beforehand through the app to pay the interest into another account so that you can earn more interest on it without waiting for the term to end. Read more Read less

    {"display":"Fraser","full_name":"Fraser","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Fraser 26th February 2025

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