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TSB reviews

TSB Logo
Rated Good • 3.60/5

TSB reviews

Unverified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers in-person appointments
    Offers in-person appointments

Review summary

People rate this company as Good based on 745 product reviews

Average score of 3.60/5
5 star
47%
4 star
18%
3 star
7%
2 star
4%
1 star
24%
Reviews for TSB have trended positively over the past 90 days

Latest positive rating

5.00/5

Friendly staff and easy to get to see someone when I...

Friendly staff and easy to get to see someone when I want to

{"display":"Miss J","slug":"user1776454546","deleted_at":null,"created_at":"2026-04-17T19:35:46.000000Z","updated_at":"2026-04-17T19:35:46.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Miss","last_name":"Stimpson","full_name":"Miss Stimpson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Miss J 13th October 2026

Latest negative rating

1.00/5

. Blocked card three times in one week! Insane

Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number,... Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number, approving the payment in my online app and face biometrics and still…. TSB blocks the payments!!! That’s three hours of my like spent on stupid call centres speaking to totally empathetic robots to remove the block only to be blocked again Read more Read less

{"display":"Davinia Bremner","slug":"user1782657202","deleted_at":null,"created_at":"2026-06-28T14:33:22.000000Z","updated_at":"2026-06-28T14:33:23.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":"Davinia","last_name":"Bremner","full_name":"Davinia Bremner","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1686283.png"}}'s avatar
See more reviews for TSB products

About TSB

Formerly part of Lloyds, TSB relaunched as a brand new bank in 2013.

TSB still have branches nationwide. There's also a full-service digital offering, including an app, which lets you make payments, manage regular payments and convert currencies.

TSB offers a range of savings accounts, including cash ISAs, bonds, easy access accounts and children's accounts. TSB also offers mortgages and personal loans, as well as home, life and travel insurance.

TSB at a glance

Contact details

Phone
03459 758 758
Social media

Reviews for TSB

Showing 11 of 745 company reviews • Last reviewed within 7 days

Friendly staff and easy to get to see someone when I...

Cash ISA • 13th October 2026

Friendly staff and easy to get to see someone when I want to

{"display":"Miss J","full_name":"Miss J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great offer on balance transfer!’

Platinum Purchase Card • 13th October 2026

Recently took a balance transfer and they gave 0% interest payments and 3 years to pay-brilliant!

{"display":"Ian r","full_name":"Ian r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I like the good savings habit account encouragement.

    I like the #good savings habit account encouragement.

    {"display":"IO","full_name":"IO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Monthly Saver
    IO 13th October 2026
  • 5.00/5

    Long fixed rate at a reasonable price and approved w...

    Long fixed rate at a reasonable price and approved when other lender declined.

    {"display":"Charlotte Robinson","full_name":"Charlotte Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/575317.png"}}'s avatar
  • 5.00/5

    Great service and rates.

    Great service and rates. Treats bankers like members, rather than as customers.

    {"display":"IO","full_name":"IO","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Monthly Saver
    IO 20th August 2026
  • 5.00/5

    TSB Wallington branch - Sara C genuine

    Once again, I received outstanding support from the TSB team at the Wallington branch. Sara C is incredibly helpful — a true star. Her commitment... Once again, I received outstanding support from the TSB team at the Wallington branch. Sara C is incredibly helpful — a true star. Her commitment to assisting customers deserves a 10 star rating. In my experience, I have never met anyone as professional and friendly at ANY TSB branch. The reason I remain a TSB customer is because of her exceptional service. Read more Read less

    {"display":"Iwona S","full_name":"Iwona S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Iwona S 30th July 2026
  • 5.00/5

    never an issue, easy.

    been with tsb 30+ years and never had an issue, easy. to use, reliable

    {"display":"Hayley f","full_name":"Hayley f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Saver
    Hayley f 14th July 2026
  • 1.00/5

    . Blocked card three times in one week! Insane

    Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number,... Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number, approving the payment in my online app and face biometrics and still…. TSB blocks the payments!!! That’s three hours of my like spent on stupid call centres speaking to totally empathetic robots to remove the block only to be blocked again Read more Read less

    {"display":"Davinia Bremner","full_name":"Davinia Bremner","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1686283.png"}}'s avatar
  • 5.00/5

    Mobile cheque deposit - every bank should offer this

    Still fairly new to TSB but impressed so far. The mobile cheque deposit feature is brilliant -I'm baffled that some banks still haven't implemented it.... Still fairly new to TSB but impressed so far. The mobile cheque deposit feature is brilliant -I'm baffled that some banks still haven't implemented it. Payments and authorisations are quick. Went into branch once to pay in cash and the staff were genuinely friendly and efficient. Read more Read less

    {"display":"Gary Keaney","full_name":"Gary Keaney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/645695.png"}}'s avatar
  • 5.00/5

    Its easy to open an account and they help you quick...

    Its easy to open an account and they help you quick if you get any problems

    {"display":"Claudiu B","full_name":"Claudiu B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It was a great user experience, and look forward to...

    It was a great user experience, and look forward to using it more

    {"display":"ken","full_name":"ken","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Avios credit card
    ken 13th June 2026

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