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TSB: Personal Loan reviews

Name: Personal Loan
Rating: 4.01 (23 reviews)

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4.01

Based on 23 reviews, last reviewed 30th Jul 2026

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

43%

17%

26%

Latest highest rating:

5

TSB Wallington branch - Sara C genuine Once again, I received outstanding support from the TSB team at the Wallington branch. Sara C is incredibly helpful — a true star. Her commitment to a... Read more Reviewed on: 30th July 2026

Latest lowest rating:

1

Little to no value After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry) and th... Read more Reviewed on: 19th April 2026

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About this product

TSB personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our TSB personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a TSB personal loan, we'd love you to write a quick review too.

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TSB Personal Loan reviews (23)

TSB Wallington branch - Sara C genuine

Once again, I received outstanding support from the TSB team at the Wallington branch. Sara C is incredibly helpful — a true star. Her commitment to assisting customers deserves a 10 star rating. In my experience, I have never met anyone as professional and friendly at ANY TSB branch. The reason I remain a TSB customer is because of her exceptional service. Reviewed on: 30th July 2026

Little to no value

After 15 years with the bank, a healthy financial situation built from the ground up (and being myself a Senior worker in the Finance industry) and the day I applied for a personal loan, it was declined. I appealed the decision with rationales and a request for justification about the decline and unfortunately, to my surprise, had the decision/decline confirmed with the following 'shocking' statements in the letter attached: "I am unable to give you a specific reason as to why your application did not successfully pass", "For business reasons, the bank does not divulge the way in which our system calculates a decision". Reviewed on: 19th April 2026

A1 Banking

Have been with TSB and previously with Lloyds bank for all my working life and still with them in retirement,have had issues with scammers which was resolved professionally,with a full refund.And I like I'm informed when my balance is heading towards my overdraft Reviewed on: 24th March 2026

An easy, straightforward process!

It was such an easy, straightforward process and it took the hassle out of going elsewhere. The rate was very competitive and the money for our home improvement was organised swiftly so we could get on with our project. I have clear visibility at all times of what I have repaid and the interest. Reviewed on: 24th January 2026

Hi

Fast friendly and helpful and really reliable service Reviewed on: 5th April 2023

Great loan

Really flexible loans, daily Interest and easy to manage via the app Reviewed on: 20th February 2023

Very pleased

I'm glad to have youI'm glad to have you Reviewed on: 8th February 2023

All good so far

Applied, got the loan, paying it back. That’s all I need. Reviewed on: 13th January 2023

AVOID AT ALL COSTS

Warning: It is a long read, but worth it for anyone considering applying for a loan with TSB. The TSB Personal Loan Department is shamefully incompetent. Avoid if you do not want hours upon hours of your life wasted by people who could not care less about you. I applied for a loan which was approved and was told that I would receive an email with the next steps. This email never arrived. I called TSB and was informed that forms would be sent in the post. After 2 weeks these forms did not arrive. I then called again and was told that an email would be sent and was asked, "do you want the money today or the day after?". Again, no email arrived. I then spent 4 full days trying to get into contact with this agent only to be told repeatedly that she would ring me to address these issues. After many many hours of pleading with many different agents, I was finally informed that a manager would call me to sort it all out. The call with the manager lasted 3 minutes in-which I was informed that the previous agent is the only person who could sort it out and that she would ring me. Another 2 days passed and she had not called. I finally got in contact with another agent who informed me that the illusive agent managing my case had actually closed my application and started a new one, WITHOUT MY CONSENT. Following another week, it has been 6 at this stage, of trying to speak to someone who can sort out why I have not received the forms I need to sign to accept the loan which I have been approved for, I called to cancel the entire thing so that I could go and apply for a loan from a company that actually employed competent people. I have now found out that both loan applications are on my credit file, the one that the illusive agent closed and the second one that were both closed and opened without my consent. Therefore, I am left in the position where I can not even get a quote for a loan as both of these applications are visible on my credit file. I have registered complaints about all of the agents involved, as I have their names, with TSB and I am also going to attempt to take this further. I have been left in the position where I do not have the money even though I was approved for it 7 weeks ago, I wasted at-least 20 hours on the phone and now I can't even get a loan anywhere else. AVOID! AVOID! AVOID! Reviewed on: 28th August 2022

TSB taking my breath away

ask of a loan to pay off our mortgage which had one year left and was refused i was so taken back and could not speak we have been with the TSB for 30 years we have had many mortgages and loads with tsb all our money goes into tsb TSB YOU HAVE LET US DOWN VERY BADLY IT MAYBE TIME TO MOVE ON Reviewed on: 15th July 2020

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